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Justin, TX

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Cowhide Haven

5.0 (1 review)

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5 years ago

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Justin Ace Hardware

Justin Ace Hardware

3.9(16 reviews)
0.7 mi
•$$

Exemplary service at Ace Hardware in Justin -- especially from Miguel!…read more I brought my trimmer in because I needed a small replacement part. I showed Miguel a few pictures of what I needed, and he wanted to make sure he understood exactly what I was looking for. I mentioned that I actually had the trimmer with me in my truck. With a grin, Miguel said, "Well, let's go take a look at it!" We walked outside, and before I knew it, Miguel was carrying the trimmer back into the store for me. He took it to the back and discovered they didn't have the part I needed in stock. But here's what impressed me: Miguel didn't come back and tell me he couldn't help me. He found a solution before he ever told me there was a problem. Once he figured it out, he wrote up a ticket, handed it to me, and told me to head to the checkout while he took care of the trimmer. I paid, and when I got to the front, Miguel was already there waiting for me with it. Then he offered to carry it all the way back out to my truck! I assured him I had it from here... The entire transaction took less than 10 minutes. That's what great customer service looks like--friendly, proactive, efficient, and focused on finding a solution rather than explaining why something can't be done. Miguel, along with the other staff members who helped me, absolutely lived up to the Ace Hardware reputation: "Ace is the place with the helpful hardware folks!" Outstanding job, Miguel. This is exactly how you earn a loyal customer.

On May 24th I decided to purchase a Weber Grill from Ace. An E335 Weber Natural Gas Grill, Weber…read moreGrill cover, Weber Griddle totaling $1,674.89. Learned the Justin Ace Hardware was the closest store that had this grill in stock. Great fairly close should be simple. It's been anything but simple. Originally, I was under the impression the grill would be delivered on Tuesday, May 26th but as the order processed the delivery changed to Thursday, May 28th. I received no communication from Ace with any updates so I called the Ace Justin location and learned my grill was ready and it would be delivered in a few hours (Thursday morning). I also learned though that the Weber Griddle wasn't ready as it was in route to be delivered the next day. I learned the Ace Rhome location had a griddle and asked if they could stop and get it and as it would prevent a trip the following day. Great everything is lining up perfectly. I asked the guy the condition of the grill and told him I was pretty picky. No scratches or dents and to inspect it closely. He assured me it looked great. The delivery guy arrived within just a few hours and I joined him on the truck to give the grill a go over. It was super noticeable that it had scratches on the stainless area near the knobs, directly in front. I grab some stainless cleaner to make sure and sure enough it was "damaged" and I simply explained to the delivery person I couldn't accept it. He indicated they had problems with the guy who does the assembly but that he was friends of the owner. I'm not sure how the scratches got there but knew I wasn't buying a Weber grill for $1,700 that was damaged. I ended up calling Andrew, a manager and explained the situation. The driver was on the phone with another manager who insisted the Entire order be returned. Andrew apologized and the driver left with all 3 items. The next day the credit had not been processed. I called and spoke again with Andrew the next day and he indicated I needed to cancel the order via their online platform in order to get the credit. Great, signed on with him and canceled the order. Received a notification that it would take 1-2 days to process the credit. What? Ok no worries. 2 days go by and I call their web team since I placed the order via Aces Website. The CSR called the store, confirmed it had been returned and explains it would take 7-10 days for a credit to post. It was at that very point I became upset and asked to speak to a manager. He indicated I would need to speak to the store management team. What? I requested that he call them and get them on the phone so I wasn't going back and forth. I waited on hold for approximately 15 minutes until someone at the store jumped on. I believe his name was Mike. He indicated the issue was with the griddle but he was taking care of it and I should see the credit post shortly. Nope. Here I am and it's the weekend and no credit had posted to my American Express. I've already purchased another Weber Grill from Lowe's and it will be delivered on June 6th. Fingers crossed. I went with the Weber stealth model to avoid the unnecessary scratches to the stainless steel even though I just had a new secondary refrigerator delivered and Lowe's did an amazing job. Every step was communicated and they were on time, professional and best part no scratches. I like to buy local. But it's times like this where you learn a lesson. ACE Justin...DO BETTER! All this was unnecessary....

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Justin Ace Hardware
Justin Ace Hardware
Justin Ace Hardware

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Lacala Design - Notch Lapel Business Suit

Lacala Design

5.0(1 review)
25.7 mi

Amazing service. Made my custom suit for my wedding and it was flawless. They kept my measurements…read moreon file and now I only wear custom sport coats and shirts always. The best way to shop and prices are amazing. Value and quality Top Notch!

From the owner: Sebastian is a highly talented custom tailor based in DFW, Texas, specializing in bespoke suits and…read moretuxedos for all occasions. With a passion for high-quality craftsmanship and attention to detail, Sebastian has made a name for himself among fashionable gentlemen and ladies in the area for the past 25+ years in the family business. What sets Sebastian apart from other tailors is his commitment to providing personalized services tailored to each client’s needs, preferences, and personality. Whether you are a groom seeking a classic black tuxedo for your wedding day or a business executive looking for a sharp suit for your next important meeting, Sebastian will work with you to create a unique and flawless outfit that perfectly suits your style and fits your body type. Sebastian is also known for his monthly pop-up events throughout DFW Texas, creating a unique and convenient shopping experience for his clients. These pop-ups allow clients to meet with Sebastian, discuss their needs, and get measured in person. Sebastian believes that a bespoke suit should not only fit perfectly but also reflect its wearer's personality and style, making it the best investment any fashion-conscious person can make. If you’re looking for a custom suit that’s nothing less than perfect, Sebastian is the tailor for you. Contact him today to book your fitting appointment and experience the luxury of bespoke suits.

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Lacala Design - Classic Checkered Suit

Classic Checkered Suit

Lacala Design - Classic sport business suit

Classic sport business suit

Lacala Design - Checkered Blazers

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Checkered Blazers

Cowhide Haven - accessories - Updated October 2026

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