McGuire may do good work but they way overcharge for it…read more Their mechanic hourly rate is $155...not so bad for a plumber, but wait, they add a service call of $70 and an apprentice hourly rate of $55, so you're paying $280....for that first hour of labor. OUTRAGEOUS. Find another plumber!

Paul came out same day to help figure out what was wrong with my plumbing. After checking some…read morethings out he realized I needed a septic team. Not only did he not charge for the visit he called a septic team and organized a same day service. EXTRA MILE. Thanks Paul

When I moved back to the area, I contacted Millas Heating & Cooling for furnace cleaning, which…read morethey have done twice now, and they were very good. Then I was concerned about a sound the furnace was making and scheduled an appointment but had to reschedule twice due to illness, and I have been calling back and leaving messages periodically for about 5 months and have received no call back. I even left a message that said if I had offended them in some way or if they don't want me as a customer at least let me know and still I have received no call back. This is very disappointing so have moved on to a new company.

Called them when I had an emergency with my oil heater and the owner was responsive and…read moreprofessional. In today's world it's tough to find an owner that cares and is there to make sure the job is done right. I was so impressed I recently had them install a mini split A/C system. Once again, they did a great job with the owner walking us thru the controls after installation.

Mac Mechanical is by far the best service & quality I have experienced! Austin is so quick to…read morerespond it's amazing. We had them replace our entire heat boiler, oil tank & more. Would 10/10 recommend!

Austin has been servicing our home and multi-family for 2 years now. He responds quickly, and has…read morebeen amazing during urgent situations! Great customer service, and corrects issue promptly!

Blake at BTW is very responsive. He answers and returns calls promptly and gets the job done on…read moretime. I had him replace a water heater and shower valve. Fairly priced (as I shopped around for multiple bids.) Good work and clean up after the job was done. Performed to local codes. Would call him again for any other plumbing needs.

Blake is very professional and definitely knows his business. I didn't know who to call when my…read morefurnace broke. Thankfully I saved the BTW card I was given after having my furnace serviced last Spring. I called him at 6:45 am in a Panic because my furnace wasn't working. He said he'd be here between 8-9 am and was knocking at my door at 7:59 am. He assessed the problem and told me he had to order the part which wouldn't be delivered for a couple days. He also got my furnace running long enough to get warm again but unfortunately it only lasted a few hours before it wouldn't turn on again. I called him back mid afternoon and asked if he could possibly find the part elsewhere because I was beginning to get really cold again. He said he would call me back which he did and told me he had luck finding something and was here 20 minutes later installing it. My furnace was all back in working shape and I was extremely grateful. I would absolutely recommend Blake he's definitely a great person and businessman!

Bob Laudette, owner of James Carboni Plumbing and Heating…read morefor over 33 years, was negligent in fulfilling his contract upon the installation of the furnace on December 3, 2019.  "ALL WORK WILL BE PERFORMED IN A NEAT AND PROFESSIONAL MANNER AND WILL MEET OR EXCEED ALL STATE AND LOCAL CODES."   Obviously he did not inspect the installation of the project on December 3 or he was not up to date on building codes.  The building inspector gave him 3 citations for code violations.The chimney clean out door was cemented ..a potential fire hazard. Contrary to Bob Laudette's explanation, the chimney was serviced prior to installation and given a stamp of approval!  The oil line was not protected properly and would cause a major oil leak if someone tripped over it and dislodged it; the duct work/ bonnet was installed with major gaps heating the basement to over 90 degrees. Besides the citations for code violations, Bob Laudette has ignored issues with the furnace and units: combustion issues with small explosions, malfunctioning humidifier, blower so powerful it rattles doors, oil leaks, filters to keep the blower working properly and to insure quality of inside air malfunctioning, extensive dust, uniform distribution of heat is deplorable with the basement heated at 90 degrees and the upstairs rooms are cold. All this for $7500? Now Bob Laudette wants to come and service the new furnace three months later after he ignored numerous calls in January and in fact cancelled a service call. At that point, I had to call reputable and licensed contractors to check out the furnace but the problems still persist. I contacted other agencies for help.  Consumer Protection who has limited authority suggested I pursue legal representation.  My mother, Amelia Wakely, expected and paid for what she thought was an up to date working oil furnace. Why would anyone keep a lemon; deal with a company who fails to treat a client in a professional manner or not at all; who does substandard work and delivers a defective product and writes they have a great business ethic!  Could Bob Laudette possibly service the furnace in the future if he can't deliver an up to date American Standard working furnace now? My mother wants her money returned, the furnace and so forth removed, and the mess they left cleaned up. Bob Laudette did not install a system free of charge out of the goodness of his heart. Lastly, my mother's health living under these conditions has deteriorated since the furnace was installed December 3,2019 . With the pandemic, the directive now is to shelter in the safety and comfort of your home. The safety of her home is a health hazard. How insensitive Bob Laudette is to suggest this is a frivolous matter! Hopefully our experience will save someone from grief in the future! Photos supplied upon request!

So far so good. They are responsive. They will price job out the 28th and if all goes well they…read morecan do the job. But that being said the girls in the office have been great with communication ! And I appreciate that ! I'll write more after the 28th. But so far. 5 stars !

Everything about these guys is great. They're fairly priced, friendly, honest, reliable, and fast…read more They rescued my heating/cooling unit from the dead after I received a lemon and pumped a couple thousand dollars into (a much larger national company that could not for its life figure out what to do). Broad Brook discovered the leak, patched it, and done, for a fraction of the price. Amazing! I highly recommend their maintenance agreement plan, which covers you for a whole year, making sure things are ship-shape. I've worked with these guys for years, and it's wonderful to support local businesses who do great work! Hooray!

Dennis led my husband and I to believe that Broad Brook could repair our nightmare of a heating…read moresituation caused by another heating service business person. Dennis came to our home, charged us approximately $175.00 for an estimate. The repair work is quite a bit of work and costly, we are well aware. He reassured me his company could do the repairs and even continue to service our boiler. After receiving the estimate, I called and left Dennis a message on October 23, 2017, to have Broad Brook come do the repair work. As of November 14th, 2017 I have yet to hear from Broad Brook. I can't say I am impressed with this company. I definitely feel Dennis had no intention of seeing through with the repair work.