I was referred to this shop after being turned away from two mechanics that were not willing to…read morework on my self built RV that was built on in the cargo space of my Ram Promaster 2500 LWB high roof. This vehicle is my daily driver while working in the area. They were very accommodating to my unusual circumstances and communicated with me every step of the way. They displayed professionalism and expertise with their diagnosis and repair of my front wheel bearings. Everything sounds and drives great. In terms of price.......... Expert services comes with expert pricing but they were very up front with their pricing so no surprises. I had a good experience with this company and will likely use them again. The thank you card and candy left in my passenger seat was a nice touch as well.

Fantastic service. Estimate was exactly on par with what was paid. Very thorough work to ensure…read morethat all services were met, and a very personable place. Extremely easy to work with and will definitely do business with them again the next time I need services on my diesel. Have recommended to a couple different people.

My local Toyota dealer could not look at my truck for 3 weeks. So I called Waite Toyota they said…read morethey would work it in as soon as possible. 2 weeks later with little to no communication unless I called for an update..they looked at the issue at hand. The truck was in limp mode. Finally I recieved a call at closing time on a Friday saying they couldn't fix it due to a wiring issue in the dash. Parts were nonlonger available threw Toyota. Wierd. That being said the truck was a 2006 tundra SR5. So with lots of disappointment asked dif there were any options for me to find the part. No help there. I was also informed of a hole in the frame next to the bulk head. With disbelief I responded not possible it was just inspected 11 months ago. The sticker on the windshield showed an inspection due in a few weeks. Knowing my truck would not pass inspection they continue to charge me for labor hours. 3 hours labor plus tax on a vehicle they knew would not pass inspection in a couple weeks. I paid the bill and had a toe service go get the truck. 1 hour away. Upon picking up my truck one of the service people came out and told the man picking up the truck that mice had gotten under the dash and ate through all the wires. Also proceeded to tell him there were several holes in the frame. The gentlemen who picked my truck is called me and asked if I knew about these issues. Of course that is not the story I got from service when the bill was due. I brewed for a week over the integregratity of this service department I had never dealt with prior. On Monday I called and asked to speak with the top manager asking why his people carried out a 3 hour labor charge on a vehicle they knew wouldn't pass inspection in a few short weeks and asked for a refund. Dan was his name and said let me investigate this and i will call you back tomorrow. 2 days have gone by and i have not heard back. I guess the moral to this story is momey definitely a prior not the customer. If i had gotten an hinest call from a concerned department i would have said stop tight there dont do anything its not worth it..but noone called me and they must get that teachings from the manager who never called me back. ​I have to add the rollback driver took photos of the rotten frame and sent them to me. It would have been nice if the service department could have sent me the pictures and gave me some advice not to put any money into this vehicle.

Jon and the rest of team at Waite went above and beyond to get me in the right vehicle. I would…read morerecommend them to anybody in the market for a new Toyota.

Our car decided it would not shift. Fred went out of this way to help us, and got us back in the…read morecar. I called the KIA dealer in watertown and would be two weeks just to look at it. Small business with amazing work ethic.

i have my inspections done there and really think they are friendly and nice. i always like to add…read morewhat can be improved upon also on my reviews and that would have to be that you cant just go there and ask for service help, they insist you call them and make appt with absolutely no human in person contact. if its a holdover from fakecovid plandemic that may be the case but they should change this policy. im giving them 4 stars because the 2 times ive been there i got something accomplished. quite honestly its not the money cause everything in Clayton NY is overpriced from gas to burgers to cars.

They fixed an oxygen sensor 1 and 2. Charged me 200 dollars which is understandable but they are…read moresupposed to get me a catalytic converter. Ive called them twice and got the bums rush both times. Its been over a month and now i have to get another inspection which failed before. Dont know why they would not help and follow through with the work they promised. They will have costed me hundreds if not more in the long run. I am going to go somewhere else for any repair work. Its a small town not many choices. I only gave them one star because i didnt know it would post without a star. Mike and his crew did not follow through at all. Would not recommend this car repair place.

Honest work at a VERY reasonable price. I got a quote from a dealership for some work to be done on…read moremy truck. I opted not to have the work done at the dealership and went to Mike at C&M instead. I saved over $1000 - not kidding! No overcharging here, and everyone is friendly and honest. This is the place you want to go to get any work done on your vehicle.

This will be the third year that I'm bringing my car to rush check. If they seem to be doing a…read moregreat job. I am very confident that they will continue to do a great job with my car.

I take back EVERYTHING I ever said about this company. I called last month to have a DETAILING…read moredone on my car. They have done it in the past for us, and it was wonderful. I took my car in yesterday and this morning when I got in there was dust all over, stones all over, etc. I called and was told "Oh we don't DO detailing in the winter. You had a rust check". I explained my car is really only 3 years old and didn't need it and that was NOT what I asked for. The woman on the phone just said, "Oh we don't DO detailing in the winter!!!" I am SO UPSET!! I paid over $150 for this work I did not want nor did not need! SO be careful of these people... I will NOT be going there again!!!!!

I ended up using these guys the entire time I lived in Watertown. I can't recommend them enough…read more Every time I got a service done it was cheaper than I expected and the always knew exactly what needed to be done. They were also upfront if they couldn't do a repair, they turned me away and recommended someone else a few times. I wouldn't take my vehicle to anyone else in Watertown.

Called them a couple times to get some quotes on getting some work done. First time they were rude…read moreand short, not very helpful. Decided to give them another shot, maybe the work would be good. Asked for another quote, was told the owner would call me back.....4 days later no call. Told them I had my own parts and was looking for labor. I can only assume that had something to do with it. They couldn't charge me and take advantage of me so why bother with my business. People like this pray off others that don't have a clue they are getting ripped off.

Amazing service from start to finish. They treated me like a person, not just another job. Quick…read moretow, solid mechanical work, and no upselling. If you need dependable towing or a mechanic you can trust, this is the place to call.

Great service fair price. Bill makes effort to get us in promptly & finish the job affordably.read more

Going to Performance Auto is the best thing I have ever done for my car. Bill I, is so good at his…read morejob. He can diagnose a rattle, ping or hiss on any vehicle. He is a busy mechanic but always willing to talk with you about what is going on with your car. His prices are reasonable and the service really is done with a smile. There is no other one that I could rely on like Performance Auto.