So before I call the better business bureau.. I'll see if there's some sort of response here..my previous insurance company dropped their Medicare option last year so I had to rush to find a replacement..I kept hearing about your company on 55 so thought it would be great..I was told that I would have 75$ every quarter for meds and vitamins..it was reduced to 60$ every quarter with no carryover, I never received a flex card..tried to find benefits in the app .they said I had them but when I went to use them, it shows they don't exist, when I called the number on the card..the guy from India basically made fun of me and kept me on the phone for more than an hour resolving nothing. When I called cover Cincy..the girl passed me around to a few ppl telling me I just needed to take my card into CVS..I did so, they looked at me like I was a fool for trying to use my insurance card like a credit card.. which I was to do by cover Cincy. When I called back again..the girl told me they're just a broker.. The dental for Aetna is 1000. Period.. nothing else covered .that's the max of the benefit.. frankly just biding my time till I can re-enroll with my old broker next year..I just a middle aged widow.. can't pay these people enough to care. One of the worst mistakes I've ever made. I don't even trust them to use this for a standard doctor's appointment. John st done. Lorna Blanken read more