My wife's car was sideswiped by the insured. I called BIG Agency to provide the details within…read more1-1/2 hours of the occurrence. An hour later they called with all the details and provided them to us advising that the insured's insurance company would be in touch within 24 hrs to make arrangements for repair. It was a great pleasure working with someone who valued my time so we could carry on our daily business while the BIG Agency handled the details. I would highly recommend them for anyone looking for a good insurance with a fair deal and a team who cares about me.

You've always been extremely helpful and great finding the best coverage and cost for me.read more

The customer service is inconsistent at best. Can never talk to Pam directly- only Megan. I feel…read morelike when I ask about my policy that they aren't being honest with me. No one ever answers when you call- like they are screening calls so you have to leave a message- if you want a quick return make sure you add something to the affect of paying your bill or adding coverage. They don't want to waste time explaining what you pay them thousands of dollars for, they just want you to pay your bill and don't ask questions. I'm unhappy with them and I will be canceling my policy and going to Farmers where my call is valuable because my business is valuable.

From the owner: The Pam Damewood, State Farm team is proud to serve the Milford area with insurance and financial…read moreservices. Contact our office today for an insurance review to see where we can help with car insurance, auto insurance, and more. We would love the opportunity to earn your business. License #: OH-36184

Thinks everyone has computer to see/ print off paperwork. They email to say bill is due, do not…read moreunderstand why after requesting so many times for a paper bill, paper by mail information they still do not understand not everyone has a computer to print invoices to send payment. So aggravating, looking for new insurance company.

He is very personable and works to get you the best policy. We feel like we are his only client…read more You definitely feel very appreciated.

1. Would not change me to paperless billing 2. Called to…read moretell me my bill was late? How can I have a late bill when I don't receive one? No follow through, told I would be mailed bill, information received absolutely nothing.

Had this insurance company for along time until recently got a new agent all was fine until he…read morewanted to revise our policy then he added other coverage, an billing us for things we didnt have or agree to also told the state we didnt have a policy after we went an found another firm to insure us at the same time,to have coverage overlap,the man is a former Mortician he tells people this,He should have stayed in that business cause he doesnt know insurance or how to deal with the living....