My mother has been a resident here in the skilled nursing section for about five months now, so I…read morefeel like I can make an accurate assessment of this place. She is in the advanced stages of ALS and requires a fair amount of attention -- she cannot feed or dress herself, and she is difficult to understand because the disease affects speech. But she is usually pleasant despite all of this, and I think the staff appreciates that. The caregivers are mostly very good, kind, and attentive people (a few aren't -- mostly the night crew, but I guess that's not surprising as not a lot of people want to work the night shift). But trying to get cooperation from the kitchen is just flat out impossible. I could actually give North Bay four stars if not for the really poor kitchen situation. The kitchen says it will take special orders and it does. But strangely, it's standard operating procedures that seem to throw the kitchen for a loop. For instance: - They asked my mother what she likes and doesn't like. One of the items she dislikes are mashed potatoes. The little card that comes on her tray says she doesn't want mashed potatoes and yet at EVERY DINNER for the past five months, she receives mashed potatoes - They sometimes forget to bring her a meal. I mean, really. How hard is this? There's a finite number of rooms requiring meal service and those rooms need to be serviced every day. Yet there doesn't seem to be a delivery plan. - Variety is completely lacking. Because my mother is in the advanced stages of her disease, swallowing is difficult so her food must be pureed. Lots of things can be pureed and yet they bring her some tasteless chicken (and by the way, they never identify what they are serving her) at 90% of her meals. - For weeks, she indicated she could not have milk products. They continued to bring her milk for many weeks. They still continue to bring her desserts such as puddings that are milk-based. - It is imperative that she has soup to help moisten even the pureed food. Yet the kitchen forgets to include soup in her meal about half the time. Asking for it once the tray is delivered takes about 40 minutes. Completely UNACCEPTABLE! My family has complained repeatedly about how poor the food service is here but nothing changes. I don't know why. If your loved one is particular about meals or needs special accomodations, I would strongly urge you to look for a different retirement facility. This one is untrainable.

My mother was a resident there on the third floor for about a year. She was on the locked…read moreAlzheimer's/dementia floor. I must say that the staff on the floor; the nurses, CNAs and activities staff were wonderful. I could leave feeling she was safe and well cared for, which was so important to myself and our family I would have given them five stars if not for the financial/management people who are another story. I could name names here but I won't. Suffice it to say that they don't return calls or fill out paperwork in a timely manner or correctly. I also had a situation where they wanted to put my Mother into the rehab unit at one point which really was not warranted. They were trying to get approval from Blue Cross. I asked to be called back on the Insurance status before she was transferred as I did not approve of this transfer without coverage. They never called me back. She was transferred. I went in to sign the code status papers to find out that they wanted me to sign other paperwork because they did not get approval. I was furious to find this out and that they wanted me to sign these papers. After speaking to someone there I was assured that I would in no way be responsible for the nearly $300. per day. It was not my debt. Needless to say I got billed for it. The bill came in my name. It took many phone calls to get them to stop billing me. Then they started billing me for back rent even though they were well aware that she had been approved retroactively for Medicaid. It took many more phone calls and letters. Hopefully this has been resolved. Time will tell.

My husband was there for rehab from the hospital after falling at home. The nursing and CNAs were…read moregood but as far as communication goes not great. I was told of appointments and tests done after the fact. When I asked about this did not get a definitive answer. Would not recommend this place at all. The place is beautiful but looks can be deceiving.

Halloween Spooktacular . My mother-in-law has been at Saint Elizabeth's since 2017 & I can not say…read morehow blessed my husband and I are for this. Besides the visual appeal Saint Elizabeth's excudes, because it is beautiful it's really the care that my mother in law receives that is beyond comprehension. We have worked with many staff members over the years and every one of them has been passionate about the work they do. We are completely confident that she is receiving the best care available. These pics are of just one of many events Saint Elizabeth's put on. There were so many decorated pumpkins to see and it was all due to the residents, staff and visitors who took the time to provide them. My mother in law has Alzheimer's so we live in the moment, and she had such a wonderful time going through the rows of pumpkins, it was such a wonderful time had by all.

I'm really happy that a loved one was placed here for rehabilitation after a major surgery. They…read morewere in a subacute unit that was so beautiful. The staff was kind, knowledgeable and empathetic. I would recommend Cedar Crest to anyone.

My grandfather was housed here during the start of covid for rehabilitation after breaking his leg…read more He had great nurses and therapist while here. At the time they wouldn't let visitors in but we were able to pick up and drop-off laundry and other personal items. He had no complaints once he was discharged.

My dad was admitted there as he was beginning to show signs of Alzheimer's . He lived there for…read moreabout a year until he passed away from Alzheimer's disease. He really enjoyed being there and he also looked good whenever we visited him. We were happy that he was there. I believe that it is more of a nursing home than an assisted living facility as everyone seems to get a one to two or three ratio resident vs nurse. They took good care of him and when it came close to his end of life the family was summoned and they brought him to a private room as we surrounded his bed and said our goodbyes. We were all there to see him take his last breath. The staff took care of everything.

I wasn't a staff member of the Holiday Retirement; I was an agency nurse covering the shifts there…read moreas needed. In my opinion, it's a place that provides a home-life atmosphere for the residents. The nurses, med techs and, especially, the CNAs are caring and dedicated to their patients. The place itself is clean. The software is highly ergonomic and time efficient. I definitely will recommend this place to anyone!

I want to express my sincere gratitude for the care, kindness, and dedication you have shown to my…read morefather, Mr. Francisco H. Garca during his stay at your facility. Thank you all for treating Francisco H García with dignity, respect, and genuine affection. Your efforts do not go unnoticed, and we are truly grateful for everything you do every day

My sister-in-law has been in Waterview Villa since 2023 due to a stroke and paralysis. She is…read morecomfortable and has told me numerous times how she like it there. The medical and support staff are kind and caring, going above and beyond to make her life as good as possible. Suzanna from activities department even brings her flowers weekly, which really delight my sister -in-law. Last week my sister-in-law lost her beloved blanket and Suzanna traced it down in the laundry....

By far the best care and treatment from the staff of the nursing homes/rehabs that I've been in…read moreover the last few years - staff here treated me better than any other place. I have no complaints about the CNA's, the nurses, how I was treated during intake, moving to another room, how they treated my roommate when he was brought in... They were so welcoming to him because he'd been there before ... So that Nursing staff and the PT/OT people were terrific. Everything about my experience there, including the food was great, and I would recommend them to anyone needing short term or rehab care. I cannot speak about what it's like to live there long-term I did not see that part of the facility, I was on the first floor ... That being said, I have a major complaint with the social worker/case management worker who completely BOTCHED my transfer to the Westview nursing home/rehab in Warwick, which is 45 minutes away and also run by the same company that runs overlook. I was never notified when I would be transferred, or what time, and nobody visited me to discuss discharge and go over medication and paperwork, and prepare me for the type of transfer. This was a huge problem for me. I am unable to breathe sitting up in a wheelchair for more than a few minutes. I've only ever traveled by ambulance from house to hospital from hospital to facility and from facility to my house in the past. Always on a stretcher. So when a lady in a soccer mom minivan showed up in 5° weather and they told me suddenly "OK get your stuff together. It's time for you to go!!!" ... I was shocked and upset. They had told the lady coming to pick me up nothing about who I was and what I needed and transport. So she was helpless. They were extremely incompetent in failing to prepare me for this journey, failing to explain to the driver what she would be dealing with concerning me as a patient, and not providing me the care I needed to be safe and secure and medically supervised in the transfer. What was so frustrating was with no notice and no time to get ready, they expected me to sit in the wheelchair in 5° weather in a T-shirt and no socks, and no coat while that lady fussed around with the van moving stuff around to make accommodations for my wheelchair in the back of the van, which she had to push up a steep makeshift ramp into the back of the minivan, and then get tied down with both side and rear doors open, so she could get in from the back and also from the side, not to mention find a place to store the oxygen bottle and make that safe to travel, all of which caused me to be freezing cold and lose my breath and have my heart rate accelerating into high tachycardia, bpm range - and there was no help by the facility staff - it was the worst experience of transport I've ever had and they were just un concerned and nonchalant about it. The lady who finally secured me in the minivan was not a nurse or have any experience that way she was just a driver. So I was freaking out and unable to get the care I needed, which is to stretch out and let my heart calm down before we start driving in traffic and I start being jerked around by the normal movements of a car in traffic... truly a horrific traumatizing experience, but I considered to be seriously lucky to have made it to Westview, despite tachycardia and high blood pressure and extreme anxiety during the whole journey. So I give them a four star rating for the great care of the staff and the great set up and the great vibe of the short-term care, rehab floor... However, my main complaint is revealing - both the the social worker and case management lady failed me big time in a way that put a serious risk to my health by screwing up how I got transferred to the other facility in Warwick.

Rooms are so small you can't get a recliner in there. Leave patients in wheelchairs to sleep , all…read morebent over saw this several times!

As a guardian/conservator, durable power of attorney, friend, niece, and daughter, over the last 20…read moreyears, I have had loved ones who have been cared for at Sunnyview Nursing Home and Apartments. I recommend it highly as a resident-centered care facility that truly tries to make it as close to home as possible for each resident. Especially in the last five years I have felt that my concerns for all of my "people" that I entrusted to the care of Sunnyview Apartments and Sunnyview Nursing Home have been heard and heeded. I especially recommend the Apartments as a marvelous experience to transition from a long-standing personal home to being cared for in a loving environment. ***** Phyllis J.

My sister is currently in Sunny View Nursing Home. Don't leave anything there that you don't…read more want stolen. I left new clothes there and someone stole them along with her purse . Brand new clothes. Also the nurses are rude and abrupt. They do not care at all about your loved on. Crummy place. Lousy care. I'd rather die than go into this place.

Please I beg of you DO NOT send your family to this place. Every single day all day for months I…read morewas there with my father and his care was still so poor. He was so depressed being there that he stopped eating and starved himself to death. He had a stroke and he was almost non verbal but I understood him. so prior to not eating he was in a private room and without telling us or even explaining to my father what was happening they came in, collected his belongings and wheeled him down the hall to a shared room as he's saying "this isn't fair this isn't fair!" (he couldnt get any other words out). He stopped eating that day realizing that all of his rights and dignity were gone. This place left irreversible scars on my family. As he's dying we had to beg for him to get into a hospice room and all they would say was no..with zero reasoning. One day a nurse came in and said in front of my father that we could take him to the hospice room so he could die with dignity and we could mourn our father in peace. We cried we were so happy he finally was going to be able to be in a room that the neighbor didn't have the tv blaring and joyous laughter and conversation while he's literally dying. his roommates family was walking into our side of the room to use the bathroom all day. 5 minutes later administration comes over and says "we can't do that you were misinformed". Again, no explanation and again my father had no rights. This one lady didn't like my mom because she called her out for The poor care he was receiving and she called the shots so she took it out on my family, my father in particular. I walked in on a Wednesday. he was practically fallen out of his chair, I asked for him to be put in bed and that would be the last time his feet touched the ground. Our hospice nurse ordered meds which no nurse at the facility followed up on. We did. He needed comfort meds he was in horrible pain. He FINALY got his first dose and how relieved we were that this beautiful man was finally out of pain...they skipped his next dose "oh I thought he got it"-how dare you. He woke up from sedation in writhing pain. I watched helpless as I never left his side except to sleep. Admin knows exactly who I am and I never left his side. He died in my arms within two days in a room only a curtain away from a stranger with a tv blaring next to us. He deserved so much more. SHAME ON YOU ADMINISTRATORS. You know who my family is and you should be truly ashamed to even be in the business of caregiving because that is not what you do and that is not what you did. I hope you're haunted by the deaths you've so deeply aided in. There is so much more and most of it people wouldn't even believe, but I can't relive all of these events I only hope to help someone else. Spare your loved ones the pain of this. His entire life lead up to that one moment and you didn't even let us have that. You should be so ashamed of yourselves. Kristen HUTTON, the daughter of our beloved father Thomas Hutton

Nice Than Most…read more Sadly, I had to move my mother into this facility. Seeing that she has been in and out of several assisted living facilities in the past year, I have to say this is the nicest of them all. Clean, decent food, bright colors, and modern. They could have a couple more CNA's on per shift but for the most part they do a decent job. It's the best alternative for a bad situation. Thanks