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Covenant Tulsa

3.7 (6 reviews)
Closed • Closed

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Hobby Lobby - Exterior

Hobby Lobby

(16 reviews)

$$

South Tulsa

Mode Kits keeps going up everytime I go in there. I have some that I had purchased less than a year…read moreago, that I did not pay the price that I have recently seen that have jumped.

I (Carolyn Grundy) purchased a Singer sewing machine on Friday 9/12/25 @HobbyLobby 3132 E 51st St…read more when I attempted to sew, the needle broke, after breaking about 5 brand new needles I attempted to investigate by removing the needle plate. I was only able to remove one screw it was as if the other screw was glued or soldered down. I packed the sewing machine back into its original box. On Monday 9/15/25 I took it back to @hobbylobby and the manager Gary happened to be standing at the entrance who kindly advised @hobbylobby does not accept returns on sewing machines. He stated @hobbylobby has signage posted indicating NO Returns, of course I never saw any such posting. Gary stated I would have to return it to the manufacturer @singer. I then called @singer only to be told that is incorrect as @singer only accept returns if purchased online. I then called @hobbylobby corporate office & asked to speak with a supervisor or manager. Dallas answered my call, I asked her if she was either her response was YES. I proceeded to tell her my concerns. She stated @hobbylobby policy is that returns has to be sent back to the manufacturer @singer as that is in the contract between @hobbylobby and @singer. Dallas @hobbylobby called me again on Tuesday 9/16/25 at which time she asked for my email address to send me the website for the warranty division @singer. They wanted me to repack the machine and send it to the nearest warranty center, which by the way is located in Overland Park Kansas. It is not my responsibility to send it out. Remember it is brand new. It needs to be returned to @hobbylobby. Both companies state returns go to the other. On last evening I sent an email to @hobbylobby, @singer, along with two of Tulsa's local news stations. @singer responded to me with one question "how may I assist you"? I responded I simply wanted to return the machine for a refund. @singer then quoted their policy which is products has to be returned to the place of purchase. I called corporate @hobbylobby again, spoke with Dallas again at which time I asked to speak with her manager. Melissa @hobbylobby got on the phone. After I gave her some background, her response was to tell me what their policy is, but now she says they would accept it had it not been opened. I'm just trying to understand how would I know it was a defective product without opening. I told her with her being a manager @hobbylobby all she had to do is call the manager @hobbylobby in Tulsa and tell him/her they were making an exception to allow me to return it . She then stated that is not possible. Hobby Lobby is a $72 billion industry. I'm simply asking for a refund of less than $500 for a defective product they bought from the manufacturer and sold to me. Their return policy prohibits me from returning it back to them because I opened the box. Hobby Lobby says they are committed to the Lord in ALL they do by operating the company in a manner consistent with Biblical principles.

Covenant Tulsa - hobbyshops - Updated May 2026

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