UPDATE 10-2-2020: Jenni Geiger, VP of Production of Go Mortgage just spoke with me and apologized…read morefor how our loan went. Our underwriting fee is being refunded as their way to make amends for what happened. I have changed my rating from 1 Star to 5 Stars. We were caught up in an extremely heavy processing period due to the low refinance home mortgage interest rates. Thank You Ms. Geiger and Go Mortgage for what you are doing!!! I truly appreciate your quick action to rectify my impression of the company.
****************************
I can not recommend Go Mortgage/GSF Mortgage Corp for refinancing home loans. Our refinance nightmare of our home mortgage, with Go Mortgage, which is part of GSF Mortgage Corporation, began July 18, 2020! We finally signed the documents for the loan on September 24, 2020. Yep, over 2 months later.
Our loan advisor, Christine seemed nice and interested in not only getting us the best rate, but handling our loan in a timely fashion. She indicated that she was locking in our great interest rate for 45 days, but didn't believe it would take that long. She not only was very wrong on that, but she failed to advise us that due to her extremely heavy workload, due to the low rates the company was offering mid-July, she would not be able to give our loan the attention it deserved.
We provided all requested information and documentation in a timely fashion, usually within hours of the request being made. We more than once had to re-send documents that we had already sent.
I had to contact Christine as we got near to the end of the 45 day interest rate lock period. She advised me that the lock was being extended. On August 17, 2020, yes, a month after we started this process, I was notified by Christine that the loan application had gone to the underwriter, which I felt was a good sign and meant that we would be closing soon. Well that turned out to be not correct.
August came and went and we still not indication that our loan docs were ready to sign. When Robert, the loan processor was involved, I felt that meant things would go faster.....wrong. I had to re-provide items that I had already provided to Christine and cc'd Robert more than once. Christine, when we would speak, would inquire about an this or that item, and I would tell her, that she already had it. She finally ended up telling me that she had so many loans that she was juggling that it was hard to keep track of each one. Not exactly words of confidence from the loan advisor.
So, our rate extension, which I was never advised how many days it was extended, had to be extended once again. When we got one of the many CDs (Closing Disclosure) September 18th, 2020, there was a $410.01 charge for the 2nd Loan Extension. Robert had indicated that he was needing to do a 2nd rate extension, but he did not state we would be charged to do this. I contacted Christine to ask what the heck was this all about. We were not the reason that our loan had not be done prior to the need for a 2nd rate extension. Christine state that since they were overrun with so many loan requests and it was taking much longer to get things done, it was something they had not anticipated and that they were already underwater on our loan because they paid for the first rate extension. I asked Christine to talk with someone as we should not be penalized for their inability to do our loan in a timely manner. I asked to find out if at the very least the fee could be reduced, since we had done all the things asked of us. Next CD showed the extension rate as $182.23...better but I was still ticked off that I was being dinged almost $200 dollars because of their poor business practice.
We were advised that a notary would contact us to set up the doc signing....yahhhh! Very nice notary called September 18, 2020, in the late afternoon and we set up to meet on Monday, September 21, 2021. Over the weekend my husband asked about the needed Cashiers Check and who it should be made out to. I contacted Robert on September 21st in the morning. Robert stopped me from finishing my inquiry and said that he had asked Christine to call me to say the title company was having an issue doing a clear title. An HELOC we had, but had paid off and received notice from the bank, that I provided to Christine, was still showing on our title. The county clerk had not done their job, after the bank sent a notice to them to do so. Sighhhh! My mind was reeling and had my wondering how the heck did we get to 2 months post the start of the loan, and it had already been to the underwriter and back to the title company and this was the first we are hearing of this? Evidently the underwriter saw that title issue, and so noted it when they turned things back over to the title company, but somehow the title company had not realized the issue until late Friday, September 18, 2020.
