The tree service was great and delivered by very nice and polite local kids, the only good thing,…read morein all their sites. Between the Xmas tree lots and the pumpkin patch you can see a great deal of work wrapped around greed. They are and have always been over priced, which is their choice. However, if you want to be the high priced place, look and act like it. Manage your inventory and shelving better, stop trying to sell every piece of shit as a tree. Some just aren't, trees. Next, and very important. Don't staff your cashier positions with grumpy sarcastic old people. And teach them that the purpose of a receipt is to prove what shows up on your statement is what you agreed to pay. A text/email merely shows what you were charged not what you agreed to pay. A small but important, nuanced difference, yet important. Don't argue or try to outsmart your customers on issues such as technology or finance. You can turn your screen around and have them take a screen shot, or dole out some money for a printer (~$60 on Amazon, the profit off two trees.) We know you are busy, stressed, and at times overworked. We see it in the way the husband and wife owners yell at each other. We all have bad days. But remember, you only do the public stuff for several months a year, in total. Do better with your public facing bits. Also, there are better pricing strategies. There are better inventory management strategies. None of the above will cut into your profit, and will increase it. Merry Christmas and happy holidays to you all.

Lots of great Christmas trees that are reasonable price. And more words to meet the minimum.read more

Great service. Very organized tree aisles. Helpful. Pricey though but will go back next year!read more

If you are ready to grab a Christmas tree, you've got three lots in Novato…read more Dons was close to home and had a friendly, easy going staff. The trees all looked healthy and had lovely branches for our heavy ornaments. Tom helped me trim the lower branches so it fit my funky stand. We were in and out quickly and the prices were market rate.

This review has been way overdue. I just finished a plumbing project for my mom, and I thought that…read morethis was the best time to visit Yelp. My family has been been doing business Ace/Pini hardware ever since it was on Grant Avenue, Novato . The customer service has never changed since I was in my teens and now in my 60s. The staff is extremely knowledgeable and helpful on DIY projects. When entering, I'm always, ALWAYS greeted by an associate and asked if there's something he/she can help me do, explain and or find. It's my humble opinion that this is one of the best Customer service examples in the industry. Thank you, Pini Hardware!!!

I had a replacement window screen order, thinking having a new one made is better but it was too…read morebig to fit and they put the retention clip on the top instead of the side. I specifically pointed out the clip issue when I brought it in originally and the kid apparently didn't pay attention, nor did they probably compare the old screen which I actually left with them, but is now disposed of. When I went in to speak to a manager they were kind of quick to offer a refund to get me out of there. To be fair they would need me to leave the screen, but I don't exactly want them to give me another screen that won't fit where the reference is disposed of - what will I do then? I just don't trust the Novato store and will have the San Rafael Chase store re-screen one and create duplicates. I said as much and they said nothing to reassure me. I want to point out a couple of things with the reply on Google reviews, supposedly by the owner. Why is there any kind of reply when the original was a rating with no review? Just for the 5 stars? When someone mentiones something specific they say to email and then when people say nothing they are busy celebrating. And of course they don't do that here, I guess Yelp users don't count even though it doesn't have the link that says claim this listing, they just ignore this site. And for those who had a key issue, I think that generic reply to email the company for training purposes is ridiculous. In this case the manager I spoke to could have said they would look at the situation to ensure it doesn't happen again, I am right there so that could be addressed before I go online to write this review, but it doesn't look like they care and just said "I don't know what happened" and most likely want to get rid of the customer. The "email us" reply is what big companies do who want to project an impression that they are responsive when they are not really. I don't buy it. Growing up in Novato I had the image that Pini is a nice local business that care about what they do, I don't believe that anymore. I'd like to support local business but not so much when I don't feel like they care about supporting me. The customer is not paid to do training. Why does it require a separate email taking our time when we already wrote detailed information in the review?

Our kids are on the cusp of aging out of pumpkin patches, and this was a good spot for young kids…read moreup to 10. There is a fee to enter and to do some of the supplemental activities (pet bunnies, launch pumpkins). The hay maze was pretty good for tweens. I liked that there was a large selection of pumpkins on the vine. There are picnic tables for your own picnic or the food truck. It was easy to get to--near the highway without feeling right on the highway. There is a lake and hills to add to the lovely pastoral setting.

It was really fun for my family! My kids love it especially…read morethe cute bunnies! And picking out their own pumpkin !!

Friendly service for the most part, one employee told me a plant wasn't what it actually was...100%…read moreI was positive and then she got corrected by IM guessing a senior plant person. (know your plants or stay quiet and ask a senior plant person) Besides being overpriced but that falls into the category of "EVERYTHING IS OVERPRICED, EVERYWHERE" I like the place. uBer close and easy to Navigate the grounds. Thanks for not closing!

It makes me sad to write this review .. I am an avid gardener and loved going down to my local…read moreArmstrong's to roam the aisles and chat to the super friendly staff. Sometimes I would come away with a trunk filled to the brim and sometimes I would walk away with a brain full of knowledge and new ideas. Since the change of ownership and now under the Summerwinds brand this store is not the wonderful haven is use to be for our neighborhood. 95% of the original staff are gone and those that now work there are not knowledgeable and sadly not very friendly. This past weekend I was searching for some plants and approached a sales person to enquire about a plant and if they had it or if they would be coming. She replied "yes, we will have that in a few weeks" I said "great because I bought a number of these last year" and tried to strike a conversation. She turned to her colleague and started talking to them and ignored me. I then said "excuse me - do you know about any more of this type coming in?" And the look she gave me was that of 'are you still here' - and walked off. Just awful - absolutely not a good representative for your store. I could go on but I won't. So sad ... I give them 6 months and they will be closed.

We travel far to come here with the family. We get here VERY early to beat the wild traffic that…read morecomes about this place. I think this area can be quite fun for kids over a certain age. My daughter who just turn one was so intrigued with the jumpers but unfortunately could not go in unless she was 2. I think they should allow a toddler small section for the babies for family that have older kids and smaller kids to enjoy. She was only really about to see the petting zoo, and be in the corn pit. But kept walking bro the jumpers to admire the kids play. It can wet very hot here during October too especially peak afternoon, which is why we go early. Also expensive, tickets for everything, and then food separately. Hay ride was actually nice, they have set up in the back area you don't see but when the hay ride takes you there it's cool how they incorporated old house home teams for the skeletons.

Of all the pumpkin patches in the North Bay I think this one is my favorite. I love the variety of…read moreactivities for kids, the selection of food and drinks, and their Haunted tractor ride is such fun! The people who work here are super nice, and they are always very helpful. I feel like the cost on weekends can be a bit on the pricy side, but it's worth it if you try all the activities. It is also really popular, so I totally get why it costs as much as it does. It is still an annual trip for us and I look forward to it every year!

Intriguing. Sign on the road and signs on the property, but we left feeling very confused! It looks…read morelike someone's home and a personal collection of plants, cacti and succulents. Really beautiful plants. No distinct area to know what is for sale and what isn't for sale. Saw no one. Only a dog that barked, sniffed us and then walked back in the house. I thought he would have alerted the owner that we were there, but no one came out. :( Saw LOTS of cute things and unique succulents that I would have purchased, but no one came out to greet us. Would be nice if there was a sign explaining what to do if you want to buy something. Maybe I should have called the number on this yelp listing? Hours of operation is confusing as well. It was a Sunday morning around 10am. Oh well. It was quite an adventure! Might try again next time we're in the area!! Like I said, intriguing!

He has an amazing selection. He's very helpful in aiding one choose the right plants. It's a…read morebeautiful place with very beautiful people!

UOP Dental School plant maintenance is excellent. For example, Fiddle Leaf Ficus have no missing or…read moreeven discolored leaves, in stark contrast to my ficus at home with dead branches. I was so impressed, I asked staff to tell me who their plant maintenance is company is. The answer: The Wright Gardener

Hello Miranda, I wanted to let you know that we have been…read morereceiving excellent customer service by your tech Omunique. She is very knowledgeable and easy to work with. she has all our plants looking good and ready for a large customer facing event tomorrow.

A beautiful shop, thoughtfully curated with artisan goods. Great spot to pick up a unique gift or…read moresomething for yourself. There is a wonderful selection of merchandise including plants, pottery, textiles, dried flowers, candles, gift ware and more, that is all artfully displayed and at various price points to appeal to any budget. It is hard to leave empty handed. Staff are friendly and helpful. Highly recommend!

Love this store. Beautiful unique gift ideas and great home decor ideas. Recently purchased really…read morebeautiful bowls and a vase as birthday gifts. Also purchased a really beautiful table runner to match new chairs I had purchased for my dining room. Handmade unique runner, really finished the room. It's beautiful. Brought a photo of my room in and the owner was super helpful making suggestions for the runner. This store is a must visit. Super chill and friendly place to shop or just to stop by and get some ideas for future gifts. @wildfennel