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    Courtyard by Marriott Novato Marin/Sonoma

    3.3 (126 reviews)
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    Front desk fall decor
    Erich L.

    I've stayed here many times and it looks like Yelp removed my review so here is another one. Great location north of San Francisco that is near Napa and Sonoma wine country. They have the small bistro restaurant and a gym with a pool. Good choice for a hotel stay the staff are always welcoming and friendly. My only complaint is the rooms might have too much light from the electronics or front door. I like a dark quiet room.

    Burger at the bistro
    Jennifer C P.

    DO NOT STAY HERE. THEY WILL CHEAT YOU AND BE GLAD TO DO IT! I stayed here with my husband for a few nights while the house in Marin was being prepared. If you've ever endured the gridlock traffic between SF and Marin you would see the advantage of just staying in a room in Marin. After each vendor completed their job, we had to go to the house to inspect the work and pay for their service. That was a LOT of back and forth so I was glad we had a room to avoid the terror of traffic on the bridge. When the work was completely finished, a little after 8 PM, we decided to check out, I was told I missed check out by 12 minutes or something like that so I incurred another entire nights stay charge. Ok. I get my member points and nights stay right? No. What? The manager comes out and smugly tells me those are the rules so it is basically too bad. I owe therefore I must pay and asking about the membership accounting perks of paying (points and nights stay serve two vital functions, I was being denied nights stay for a night I was being asked to pay) was out of her control. What? So I should have just left the hotel without formally checking out to receive the full nights stays and points? This doesn't make sense. The staff are rude, the food is not great, the "Starbucks" isn't real. You have to wait forever for the same person who works the bar and restaurant to make your coffee and it is not going to be great. If they demand I pay for another nights stay because I exceeded check out by 12 mins, they have the reciprocal responsibility to give me points AND the nights stay I paid for. The bs I was told felt arbitrary. nonsensical, and really rude. I bet if I were a loud white male traveler staying here on my employers dime they would have given me what I paid for. We've watched this scenario happen all day every day at check in/check out. No. Never ever stay here. The Marriott is declining in service. I shouldn't have to pay for it with my hard earned money. I resent horrible management. They train horrible staff which ends in a horrible experience. One well deserved star for cheating me and a textbook terrible manager who is obnoxiously unprofessional and rude (code) It was bad. My husband was horrified to have witnessed it firsthand. I do not trust this Marriott location. I am still really very angry. 1 star. Do not stay here, Done.

    Near the pool
    gail l.

    Claudia provided my husband and I with five star service. She was extremely friendly and helpful in every way. The next day she wasn't there and I was disappointed, but then I met Stacy! She also provided five star service. We had an issue and the manager, I think his name was Michael, stepped right up also it was a wonderful experience, and the next time we are in town, we will be staying there.

    Double queen
    Donna B.

    Picked this hotel for its proximity to the Sonoma Speedway. From 101 north the frontage road is not well marked. After that, it was easy to find placed just south of the Safeway grocery store. It still amazes me how small the check in area is for the last two Courtyards I have stayed in. This property was very nice. Opposite the check in is a small Bistro with limited breakfast and a limited Starbucks. It also serves a light dinner and cocktails. Out back a small pool with four different sitting areas. One has a gas grill- ask the front desk and they will help you use it to fix your own dinner. The room clean, spacious and fairly quiet. Except 6am the trash is picked up on the backside. The vanity is separate from the shower/ toilet area. The shampoo and soaps were Paul Mitchell. Parking lot was big. Several restaurants in the area that are easy to walk to.

    Lillian W.

    The Mister got the room at a good rate comparable to the other neighboring equivalent chain hotels. He is a Marriott rewards member. Pros: - The hotel is conveniently off the freeway - 24 hr fitness center - Free wi if - Free parking - Modern lobby lounge area with tvs and computers - Pool and patio - Washers/dryers - Onsite restaurant and Starbucks - Walking distance to shopping center with Safeway ( with a Starbucks inside), McDonald's, Peet's coffee, Nektar juice, Toast restaurant, and Super Duper burgers. Literally right next door. Things to Note: - Mini frig temp does not get cold enough to store dairy products - There are train tracks next to the hotel. The Mister did mention he could hear a train or two rumble by each night. I didn't hear it, but I'm a heavy sleeper. - No free breakfast But all the things to note were not deal breakers.

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    2 months ago

    Perfect! Clean, cozy, soft, quiet! Everything you need/want for a comfortable stay while on a road trip.

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    Stay here for 2 night and 3 days. Great service and staff. I would definitely come back to stay here again. Thank you.

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    2 years ago

    Wonderful friendly staff and the food at the grill is great. Get the free breakfast package. It is totally worth it.

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    Page 1 of 4

    Ask the Community - Courtyard by Marriott Novato Marin/Sonoma

    Review Highlights - Courtyard by Marriott Novato Marin/Sonoma

    Location: the hotel is located next to a Safeway, a 24-hour McDonald's, and a Super Duper Burger.

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    Best Western Plus Novato Oaks Inn - Lobby

    Best Western Plus Novato Oaks Inn

    (175 reviews)

    $$

    We had a hard decision to choose between the Best Western Hotel and the Courtyard by Marriott in…read moreNovato. We needed to be near the Stonetree wedding venue. I am glad we chose the Best Western Hotel because of the following: 1. Location and closeness to the freeway in an off ramps. 2. Free parking. 3. Free breakfast and drinks. 4. Excellent staff at the check-in counter. I had some questions and they were gladly answered by them. 5. The cleaning crew was very helpful to me when I needed extra things for my room. 6. The room was very clean and orderly . 7. As an architect, the building exterior and interior design and use of materials were well-thought out and clean! 8. The price for our stay was very reasonable and fair to us seniors. In my future travels, I am looking forward to use the other Best Western hotels in the USA!

    Stayed here one night while in town for a work event. I was between this and another hotel nearby,…read morebut the Yelp reviews sold me on this hotel. The space was clean and comfortable, and the room large and spacious. I had a king room which came equipped with the bed, a couch, desk, mini fridge, and microwave. The parking lot was nice and large, and finding a spot close to the main entrance was easy, though there is a slight hill to get up to the front. A continental breakfast buffet was included, and it was surprisingly good for a free hotel breakfast. It included pancakes, breakfast sausage, eggs, breads and pastries, cereal, fruit, and a few other items. When I checked in I was assigned a room that unfortunately smelled like cigarette, I immediately went down to the desk and they were able to switch me into another room that didn't. The hallways were a little loud and I could hear everytime a door opened and closed, luckily it wasn't too busy of a night, but I did still notice it.

    Embassy Suites by Hilton San Rafael at Marin Center - Meeting Room

    Embassy Suites by Hilton San Rafael at Marin Center

    (413 reviews)

    $$

    I had a great experience at the Embassy Suites by Hilton San Rafael Marin County and especially…read morewant to recognize Vishal for his professionalism and outstanding customer service. He assisted me during checkout and made the entire process smooth and efficient. He was courteous, attentive, and handled everything quickly while ensuring all the details were correct. It's clear he takes pride in his work, and that level of care really stood out. One feature I really appreciated was the ability to skip the front desk at check-in and go straight to your room. That convenience makes travel much easier. Breakfast was another highlight, the omelet station was excellent. Fresh, made-to-order, and a great way to start the day. The only small caveat was that they ran out of English breakfast tea, and the cinnamon rolls were in short supply. Not a deal breaker, just something to note. Overall, the hotel was clean and comfortable, and the combination of great service, convenience, and strong breakfast experience made it an easy five stars. I would absolutely stay here again.

    Check-in: Staying here for business for a couple of days. Anita at the front desk was…read moreprofessional and efficient with my check in process. I got a room up on the 5th floor which was quiet and looked out to the houses across the slough/waterway. Room: My room was so dark and sad. The light switch on the left side as you come in turns on the light over the table which didn't really help. This particular light I bumped my head on as I was standing next to the table organizing my gear. There was this over hanging floor lamp which did not help much either. The bathroom was bright. The toilet was so low to the floor, the sink did not have a stopper; I could smell the sink odors... No soap dish. No tub stopper either. The tub had mold in one corner, rust stains on the shower curtain rod, and the paint they used to refresh the tub was coming up... The carpet looked questionable... BTW- there were only four (4) hangars in the closet...?! I was hanging things on a chair. Also, one towel hook. The door to the bedroom looked like there may have been a break-in, or something...? The room looked tired.... The seating areas are so dark.... It kind of felt a little depressing in my room.... Happy Hour: The happy hour was good, very lively; I think due to the groups in town for meetings. Aziz was a terrific bartender! We had the fettuccine alfredo with chicken which we split 3-ways; it was ok in a pinch. The following day we had the tater tots which apparently is Embassy Suite's spin on tater tots was not good. No reason to re-create the tater tots wheel... Put your spin on the original tater tots with dipping sauces, etc. Charging $10 and $12 per taco is seriouslyd excessive (BTW).... Your tacos do not warrant that fee!! If your restaurant ruined tater tots; there is no faith in the tacos.... Restaurant/Breakfast: The breakfast was ok.... My omelette was runny on the first day, so I did not return the second. I just had oatmeal and fruit. The pre-prepared food room was lacking proper utensils for serving, and no spoons for use...! My team and I took care of our dishes and put them on the hand trolley; Wednesday and Thursday mornings....! The hand trolley was always there but never any staff clearing tables, etc. In Walnut Creek there is always multiple staff moving around clearing tables, being helpful, etc. Common Areas: If you are not on your phone in the common seating areas.... it's a bit depressing.... Leaking atrium ceiling. The restaurant seating area against the wall where there was actual light; the bench covers were worn through. This is something management should have repaired immediately; especially since the entire bench is completely worn out...! Quite the eye sore... Observations: During my stay, this Embassy Suites was consistently busy and being in Marin County a preferred location. Although, staff indicate they just renovated in 2020; leadership/management clearly overlooked what clients would want/prefer in a room. 90% of the hotel appeared to be in the dark...! Why? Also, line staff would benefit from training. On my last day (Thursday), there was a leak from the atrium ceiling.... Accolades: Moving forward, Anita was very helpful and professional during check-in. Lee and Sedir were very professional in the process of checking out etc. The front lobby (only) was bright and welcoming. Ample parking available.

    Four Points by Sheraton San Rafael Marin County

    Four Points by Sheraton San Rafael Marin County

    (337 reviews)

    $$

    On a last minute birthday request by my 14 yr old granddaughter to stay in hotel w/ hot tub. We'd…read moregotten a res. on line advertised at $110 +taxes and fees; hotel site, much more. Hotel confirmed they'd honor third party reservation. First pros: When we finally found lobby, we were greeted by a feeling of elevated comfort, & elegance w/ the black-coated front desk staff, earth of faux fire place, leather couches, & fancy chairs. Around the corner are the lowered lights of a bar & grill w/ lovely accents of polished wood throughout. Large glass windows surround a beautiful blue outdoor pool with hot tub in garden setting. In lobby, 2 options of chilled filtered water, 1 plane and 1 infused w/ fresh melon, a nice touch to give good 1st impressions. They said it's ok to invite hubby and son to join my daughter & grandkids & I to enjoy jacuzzi, even though they weren't staying; seemed generous, + towels provided. Open till 10pm. There were nicely scented toiletries in bathroom & MAX, HBO, YOUTUBE, and other streaming services, free w/ your stay. MANY CONS: Our room had ugly window view to parking lot; we asked if we could change to double queen pool view, they said no, hotel only has single King rooms w/ pool view and any others were booked. Ok, we did Book last minute. Next day, Service Tech said there had been plenty rooms avail. w/ double queen, pool view, but 3d floor + our room would soon be renovated, and why it was sub par. Why the lie? Jacuzzi: We visited the area earlier in eve, 6:40 pm when it looked lovely and aglow with gas fire pits & other outdoor ambient lighting... sadly, spa not hot, and just one jet working when i kept pushing button to start them? Service tech said they only come on w/ sensor w/ more folks in tub (whaaat?) he said, jets won't come on at night because of chemicals they add to hot tub (whaaat?). I hoped by AM, spa'd be hot so we could enjoy our AM coffee & take a dip! By AM it was so cold by pool we did not want risk of experience night before w/ cold spa, so resorted to regular tub soak in room. Sadly, tub plug broken and won't fill! Settled for shower :( No working bathroom fan! Not good for steamy mirror nor other smelly reasons fan is needed in there. Room window made of thin single pane glass that if child or anyone fell into, it'd easily break and we'd fall to cement, 3 floors down; no screen on window that opened 3 inches. Also large chips out of paint on window wall, size of apple. Heater tricky to get fan low, less noisy, & temp right. It loudly blew cold air and had to be turned off. No working USB charger ports, only 1 defunct port & service tech said it was disabled in anticipation of remodel, & also why furniture was old, and my mattress felt like a heavy person slept in it creating very bad dip; mattress needs changing! Fridge freezer, though coated in ice, not cold enough for ice cream. Ours went from frozen at store to melted beyond eatability, w/ in 2 hrs. While hubby awaited our return from shopping he tried to get beer at bar, but found it closing by 9:pm. Instead of letting him know he'd closed out his cash register & that my hubby could get beer to take to room from front desk, bartender rudely said, "i just closed, sorry!" instead of suggesting beer at front desk. We did not realize was possible till too late. Before checkout we waited over an hour for service tech to come look @ bathtub; we called 3 times over that hour & each time, told they were sending someone. When tech finally showed up he explained all about up coming remodel. Why the sub par room? Punishment for using 3d party? With each issue w/ room, we tried calling front desk for help. 1st time, when we asked for more bath towels, no one'd answer, only machine says staff is w/ other clients, even @ 2:00am when i wanted heat but couldn't get cold air to stop blowing. No one ever answered @ that hour. I gave up & just got extra blanket from closet (there was only one!). I thought, they're sick of hearing from room 309. When checking down stairs, staff were not visibly busy..... usually 2 agents working, just typing on their computers & no guest in front of them. Service tech said, trouble with phones was part of future renovation issue. When we'd finally reached staff over phone to ask for 2 more bath towels (since we're 4 and there were only 2 towels), they brought 2 tiny floor mat towels! We had to physically go ask for bath towels! Con: My granddaughter held bed quilt up to light of window and horrible stained filth showed through; see pic's. They tried to offer minimal points toward discounted stay only to be used on hotel site, where dilapidated hotel costs more money. Not worth it we'd do better at home. Not recommended.

    This hotel needs to be refurbished immediately. The various areas / floors all have different but…read morevery unpleasant smells and the guest rooms are beat up and dingy. Terrible and cheap bedding. Would never stay here again. Only redeeming quality was the staff, particularly the housekeeping and maintenance staff, were very kind and friendly.

    Days Inn by Wyndham Novato/San Francisco - Guest room

    Days Inn by Wyndham Novato/San Francisco

    (107 reviews)

    $$

    I'm really surprised this place doesn't have very good ratings. The rooms are large, clean, and…read morehave a modern design. Many, maybe all, of the rooms on the first floor have a back door out to the pool area which is something you don't see in many motels. The continental breakfast is called grab and go, and consists of cereal, yogurt, fruit, pastries, coffee, juice, etc. Many places have completely stopped their breakfast since covid and have not reinstated them, so it's nice to see something even if it's not a full breakfast (i.e. waffles and other hot items). It's located at the very most northern end of Novato. It's right next to the freeway, but if you request a room on the back side, you can't hear the freeway sounds at all. Even better, the rooms on the back side don't have a second or third floor so nobody's going to be stomping around above you. For my parents' most recent stay, they were given a suite. There is a living room and bedroom, a TV in each. Both the living room and bedroom have a sliding glass door out to the pool area. The bedroom was 16x16, living room area was 20x15, with a sofa bed. This is a nice place to stay and I would recommend it.

    Day 5. There is milk for cold cereal today. No more the packet for instant oatmeal. They don't have…read morebreakfast worth that $6 addition charge. The other reviews are true that if you don't move out, there is no room cleaning. I just take trash out myself to the large cans outside downstairs and I don't have to waste my energy to ask them for anything. I use my own towels. Their occupancies are not bad. Their name is good. Signs by the highway is attractive. But, this is a horrible motel. I will not return any more. There are cheaper and better choices around here.

    Americas Best Value Inn Novato Marin Sonoma - Window sill

    Americas Best Value Inn Novato Marin Sonoma

    (67 reviews)

    $

    This hotel is great for a sneaky link situation! They support it! I called the office asked for…read moreroom 101 he asked me the name of the person in the room I gave the wrong name. Called back gave another name n that must b the right one because they hung up in my face! Straight rude an disrespectful! Ladies watch ur men if they go hear!

    A 2 is generous but we were able to sleep. This inn is all about lack of caring about the guest at…read moreall. The room was clean but it ends there. We asked for extra pillows as there were only 3 undersized pillows for 2 people. Excuses were given for days and we still never received them. The in room coffee machine had a broken fuse. The maintenance guy said it has a broken and left it that way. No cream or sugar even if it worked. The website said coffee and tea available in the lobby but when asked they said until 9am. The advertised continental breakfast was a soggy muffin with nothing else. A Costco muffin would have been an improvement. The first day we searched for an ice machine and signs saying out of order. The office is unattended for hours as we at least tried to get ice there. In the afternoons a sign on the office said we'll be right back - for hours. On the final afternoon the desk clerk said the ice machine on the ground floor had been fixed but still had an out of order sign. She was the most helpful as she laughed and said she'd remove the sign. The towels were flimsy. We had a handicapped room but the door to the bathroom was VERY difficult to maneuver and opened the wrong way for someone in a wheelchair. The noise from the train is nothing compared to the I completely don't give a poop attitude.

    Courtyard by Marriott Novato Marin/Sonoma - hotels - Updated May 2026

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