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Courtesy Buick GMC

2.5 (44 reviews)
Closed 9:00 am - 7:00 pm
Updated a few days ago

Services - Courtesy Buick GMC

Fuel system cleaning

Oil changes

Auto transmission repair

Courtesy Buick GMC Photos

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Recommended Reviews - Courtesy Buick GMC

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Reviews With Photos

Dropping our car off for service
Susie L.

We purchased a Buick Enclave from this business a year ago and had a definite five star experience at that time. As pàrt of the purchase we also bought a service contract for our new car. Now it's time to review our great experience with the service department. First of all we never knew we would be dealing with a pandemic, namely Covid19. Since this vehicle was going to be my husband's primary vehicle which he would be commuting to and from work in we thought it would have far more miles accumulate on it than has actually happened. Telecommuting since March 13th has resulted in very few miles being put on the car. We have also cancelled several car trips due to Covid-19 so that saved on mileage on the car. The service agreement provided for full service every 5,000 miles. Due to the Pandemic we have not put 5,000 miles on in the first full year. Now for the five star Service experience. It turns out that the Service agreement covers service every six months or 5,000 miles. On the cars one year anniversary Courtesy contacted us and set up a service appointment. We dropped the car off at the service time and left in our secondary car to take care of other errands in Louisville. An hour after the appointment time we received a call to let us know the car's service was completed. We left it there a couple more hours so we could complete our errands. Thanks Courtesy for providing such good service. We'll be back for future regular servicing. #ThankYouThursday

Fri noon and no business.
C K.

11/12/19 Made appt online ....so easy. But when I arrived early, was told .....u r early ..ok I accept that. Was told it would b 2.5 hours until done ....ok, I will wait. NO COMMUNICATION!!! I waited 2.5 hours and no one bothered to give me an update. I went searching for service adv ....was told the svc coordinator had been out to lunch when I had arrived ....go talk to him. I stood patiently waiting for acknowledgement that I was waiting as he visited himself with a car checkin. Once I stepped in front of his path, he looked up and said he did not check me in but would try to locate my car. Found paperwork that was clearly stamped WAITING ....nope, they hadn't started on it!!! I want my car back as I have better things to do than to sit in ignorance waiting for their too busy to deal w/customers agendas!!! My car still needs oil change!!!! I m soooooooo disappointed ....angry!

Why is my cap missing.. and why wasn't I informed??
Bobby W.

I've been getting my car serviced here since it was Sam Swope with no issues. But my last visit may be my last visit. After pulling out from my oil change, I had a sensor light come on that I never had an issue with. Upon taking it back the next day, I was told that they noticed it yesterday, yet failed to inform me. Although the service light didn't come on until minutes after I pulled off from the dealership.. 1st off, why wasn't I informed the moment it was noticed while it was in the shop getting the oil change? I got some long drawn out excuse of why I wasn't informed then. Then said it was "noted" on the paper.. Yet I wasn't informed... I still had to find out the hard way half way home when the damn light came on!!.. Then the next day after that, I noticed the cap on my washer fluid reservoir was broke off and missing. I was NOT informed about that neither. That also should have been brought to my attention... But NO!! And I'm sure they will say "yeah, it was already like that".. BS.. I think allowing me to pull away without informing me that my tire sensor was bad and the light not coming on until minutes after I pulled away was shady, horrible customer service and very bad business. And not informing me that the cap on my washer fluid is broke and missing. Oh.. and they offered little to no solution! I may not trust them enough to go back. Never had issues when it was Sam Swope. Even the sales rep had little to offer or say. The mechanic did all the talking! Yet said Nothing!!! Sooooo.. I raised my review from 1 star to 3 stars for now! My review was met with professionalism via a conversation with Mr. Todd who valued my review as well as my business. He is currently working on getting this issue resolved. Much appreciation on the understanding and the handling of this matter in a professional way by Todd. Once issue is resolved. I'll respectfully up my review!

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5 years ago

Very rude and unprofessional. Kinda gave me racist vibes. Most definitely would not recommend or return!!!

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5 years ago

Service department always giving the run around. Multiple trips just to fix one issue. Would not recommend.

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Ask the Community - Courtesy Buick GMC

Review Highlights - Courtesy Buick GMC

Sam Toomey has made my experience with Sam Swope Service extremely easy, and he has made the transition so much easier for me.

Mentioned in 4 reviews

Read more highlights

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Neil Huffman Acura

(49 reviews)

We came in around 10am to look at a pre-owned Acura that was sadly sold that morning. We started…read morelooking around and found the perfect car for us. We were complimenting the sales manager for how smoothly they ran things around here, boy did I eat those words. When we settled on the car we wanted, we went through and signed all the necessary paperwork, I was nearly jumping out of my skin with excitement when we signed the paper allowing them to "post a photo shaking your hand in front of your new car." A little while later, we were met with extreme disappointment to find we needed a co-signer in order to be approved. I was hurt and a little annoyed that they went so far with the paperwork despite not knowing if we could actually take it. We got in our car, pulled to the other end of their lot, we made a few calls and found a co-signer. We were gone for less than 5 minutes. We pull back in, hopeful tears in my eyes, to give the information for our co-signer. They started processing it and we waited over an hour to hear an answer. I'm in disbelief when after all this time, I finally heard the word "yes". My mother is who was approved as the co-signer, they said they just needed her to come sign a paper and we are good to go! My mother is a care giver to my disabled step dad so she had to ensure everything was safe at home before she made the trip to help us get our car. After only 30mins of waiting on my mother, we were called into an office, at 3:30pm, to tell us they sold the car to someone else, who test drove it after us at 1pm. They said their company policy is "first come first serve" but I guess they mean "whoever can give us the money the fastest" because they will apparently sign papers and do financing for the same vehicle for multiple people at the same time. I cannot begin to express the disappointment, the heartbreak. I don't want to speak on my personal life and mental health, but simply, the mental burden this experience has been to me is unreal, but what's even more unreal is hearing the talk amongst the salesman that this is the SECOND time they've done this to someone THIS MONTH. To the salesman, Dan Defler and the new cars sales manager Nick Dampier, that robbed us of our vehicle and our incredibly kind, humble and patient salesman Malick of the commission he deserved, I mean this in the most disrespectful way possible, screw you.

I've been sitting in the waiting area for six hours waiting for them to do an oil change.read more

Courtesy Buick GMC - car_dealers - Updated May 2026

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