Warning! No wonder why they have a low rating, we have had the same negative experience as many others! There is no CPA in this company. Charming at first, but Stacie turned out to be unreliable, dismissive and deceitful. Often doesn't reply to emails in a timely manor, doesn't cc quarterly reports, year end (state and IRS) forms..etc. Rarely notified us when money was taken out of bank accounts to pay quarterly taxes. Recently was our last straw. Above is a picture of a form she doctored up and then lied about it! Doesn't respond to emails but when she does, the replies are in cryptic shorthand, hard to understand and its it's obvious she doesn't even read the origional messages. Recently found out she didn't register our W-2s in 2016. The IRS dinged us with a $1,300 fine. She swore she filed them. She told us to come in and sign some papers. I realized she had our income wrong. Went back and forth with messages to clarify. After her rude telephone and email responses, she had me in tears. Then she didn't respond to when we should come in and sign paperwork. After days of no response (emailed and called numerous times) her exact words were "what do you want from me?" I asked for copies of paperwork and a meeting, she said the next day at 1. I Said OK. The next message from her was what time? I said at 1 as you said. She said no, it would be later that day or Thursday. I said Thursday. At 7 the night before she cancelled I said OK, Monday at 10. She said OK My husband and I showed up at 10. Peter showed us in, then called Stacie to meet with us. She came out, obviously had just woke up (they rent an apartment above their office) and told us we were early. Told us we had changed the appointment (which we didn't). We left for an hour, got some coffee and sat in our car so she could gather herself. Came back, no apology. Had a difficult conversation. She didn't want me to open my computer to verify our income. Was throwing numbers all over the place, contradicting herself. Declared she had filed our W-2s on time. Said she had sent a letter to the IRS. Why didn't she let us know she had sent a letter? Why didn't she cc us? Why did she tell us we had to come in and sign paperwork when she had already sent a letter??? Moved on to other subjects, she was rude and not forthcoming. Our business didn't generate alot of money but was still important to us and we want to make sure we compiled with the IRS filings. THEN SHE ACCUSED us of hiding money! I had no idea where this was coming from? We let her know every dime was accounted for. She was rude and snidely chuckled. She had no idea of our past success. Had no knowledge we had previously been successful in flipping two houses. She didn't know we were working on a third and almost paid off million+ home. In addition to the houses, the small business we started was based on integrity. We dealt with appraising items in clients homes and built our reputation on trust. We often found valuable objects, jewelry, cash, silver, gold, etc.. and always notified the clients. Even found 15K of gold coins hidden in a fridge that went straight back to the owners. They gave us a finders fee (that we declared if course!) We recently ran in to a customer that has tears her eyes because we had closed our business, said she had put us in her will to help with her assets. I had tears because of the mistreatment from Stacie, our clients had tears on their eyes because of sentimentality. For Stacie to question us in any way whatsoever is a total insult! After being late an hour for our meeting, she cut it short, saying she had stuff to do. I reminded her that she had her time wrong, then yelled at us to leave. I let her know when we were leaving that we experienced the same things as others and fully understood why their BBB and other reviews were rated as low. A few days later, went over the paperwork she gave us, only to see she had doctored the W-2 forms! Pictured are the two copies with contradicting dates. She sat their, tried to call us liars while she was the liar! I sent her a pic of the above photo a few weeks ago calling her on her deception, worried about our fine. No response so now am warning others. If Stacie could roll out of bed before 10 AM on a work day, maybe she could do a better job. read more

Courtesy Accounting - Doctored up W-2 forms by Stacie Yale of Courtesy Accounting (Big City Accounting). - Accountants Near Me - Seattle, Washington

Incompetent, Unprofessional and Unresponsive. Short version: Never responded to emails. Kept telling me "two more weeks" for MONTHS! Was hesitant to even review the tax forms with me before I signed them, and now I know why. She had NO clue what she was talking about, couldn't answer simple tax questions and ended up not inputting the correct form I sent her! Stacie is INCOMPETENT!!! Long Version: I had my (very simple) taxes done here. Brought them in months ahead of the April 17th tax deadline. Was told it would take approximately 2 weeks to do once I had gathered all the necessary paper work. After emailing everything over I asked for verification that she received everything she needed. No response. Several weeks go by, I call and get apologies up and down, "it will take two more weeks." That goes by, and in the mean time I get a corrected form from the bank and I send that in asking for confirmation she has received it and will incorporate this update and again, nothing. Radio silence. Another week goes by, I call again. "So sorry, it's just sooo busy. It will be another week." Ok, no problem, I get it. We still have several weeks to tax day. A week and a half later. Nothing. Call again. "Just soooo busy" we need another week. At this point it's getting close to the deadline. Call again! Still not ready!! Finally, TWO DAYS BEFORE TAX DEADLINE taxes are finally done. Too bad they weren't done right!! That form I sent her....didn't incorporate it. Did she get it? Yup. Just "got lost". This is a tax "professional" that just "lost" a client's tax document! I asked to review the completed taxes and asked multiple times if this form was incorporated I just got blank stares. She told me she was doing me a favor by reviewing the forms and she didn't have time for these questions. Typically she would have people make an appointment in June. Are you kidding me? You can't walk me through a 1040EZ to make sure my taxes were done right, which they were NOT. Nope....That's "additional". You just want me to sign it without double checking anything.....I see why. You don't want people calling you out on your shoddy work. To be fair, they reimbursed my filing fee...So I guess I got what I paid for. Nothing. read more

I'm not sure why there is negative reviews about Courtesy Accounting, I've been a customer here for 10+ years with no issues what so ever with my taxes! CA came highly recommended to me from a close friend and it has been one of the best decisions I have ever made having Stacie do my taxes. I am positive that if you did have any issues Stacie and the Staff at Courtesy Accounting would correct them they have been in business over 28 years for a reason you are not in business that long being shoddy and unethical.. Keep up the good work Courtesy Accounting! read more

Wow. Never let a first impression direct a review. I had previously written a review which expressed dissatisfaction, and that crow could use more seasoning! Stacie and I spent close to an hour on the phone after-hours going thru the taxes and tried to figure out what happened. The fact that she did this on her time was impressive and I highly commend her for doing this. When she contacted me the next day, a software glitch was responsible. If you find a mistake, tell them! Courtesy is more than happy to check it out. Chances are, it's more than likely a bug and they will be immediately on top of it. They were for me and I couldn't be more pleased with the fact that they even checked the software. Thank you for your kindness, even when I wasn't so much! read more

I love Pete and Stacie. If u want great community service and assistance, they have always been there for me and my business. Quirky and fun. If you are looking for more than small business and personal tax returns, go to a bigger firm, there are many, but if u want good ol fashioned Mayberry-styled hand holding and advice....this is the place ! read more

We have been with Courtesy Accounting about 8 years. They have been extremely good to us with stellar, on point and have been always going above and beyond our expectations on tax advice and returns. I highly recommend them. read more

I highly recommend NOT using Courtesy Accounting. They were extremely unprofessional and difficult to work with. A month and a half after our consult/filing, I called them to check in and see if they had any information on our return. They told me to "relax" and not worry about it....Peter was rude and sounded annoyed on the phone. A week later they had apparently "run into a small problem" and needed me to resend another document. Turns out they lost the document and wouldn't own up to it. That's probably because their filing system consists of paper shoved into numerous folders stacked on the floor in their hallway. Finally, after multiple frusturating phone calls they called us into the office for the final signatures. When we sat down to review their claim, Staci came out and demanded (in a very unprofessional and condescending way) that the claim was correct and we shouldn't waste our time reviewing it. Uh, sorry as your customer it is our right to check the work...I don't know anyone that would go into that situation and just blindly sign documents with their personal and professional information smattered all about. She then hovered over my and my wife's shoulder as we reviewed the claim. About a week later we get a letter from the IRS stating that there has been an error in our claim and the difference would cost us money to complete the claim for the tax year. I called the firm and Peter said again to "relax" and laughed and that's when we decided to take our business elsewhere. When I walked into the office to retrieve the paperwork, Peter couldn't find it...he couldn't find our claim! Oh and by the way he didn't apologize once and smirked. Again, I highly recommend to NOT use this service. Courtesy Accounting, working with you was some of the worst customer service I've ever experienced. How you guys are an accredited business is beyond me. read more

Update: We met with the IRS and only my return was filed for this year, not my partner's. Hers was NEVER filed. Stacy looked her in the face and told her over and over that they had been filed, but they were not. We were, however, charged for the service and then had to go during a business day to the IRS office to confirm that they had not done their job. They had filed an extension on her behalf without ever asking or telling her because they continued to insist that the taxes had been filed. I am looking into what recourse we have if any. read more

My partner and I have worked with Stacie and her team for over 10 years for both our business and personal taxes. Stacie and Pete have been terrific, helpful and affordable. They truly care and I would highly recommend Courtesy Accounting! read more

DO NOT do your taxes here. Just like previous users, Stacie swore up and down taxes were filed and our business reporting was done. The IRS has contacted us to tell us nothing has been filed, despite us paying them thousands of dollars, her team lied and never filed our paperwork. DO NOT GO HERE. read more

Courtesy Accounting and Pete have been doing my book work (business) for the last 7 years. I switched from another accountant/book keeper. I have found that they are very reliable, cross every "T" and dot every "I" and truly are affordable for all that you get. I would suggest talking to them if you are in need or dis satisfied with your current accountant. read more

I suggest Courtesy Accounting in west seattle. We have been going there since 1990 . Great fibes they are all about our small business.

Last year Stacie took over my account and that of a relative from a closed firm. She had employed an accountant from the closed firm, but laid him off because of problems with his work. She corrected all the problems promptly and without charge. She is doing my return again this year and I am pleased with the service. read more

This is the 'WORST EXPERIENCE' having an accounting firm like 'Courtesy Accounting' to prepare our taxes. Don't ever use them unless you are looking for stressful,bad experience. It took them over a month to prepare our taxes and with phone calls that we did to find out what was going on and why it's taking so long! I was told by Stacie their cpa that it was filed electronically last April 30! But, NO! nothing has been filed. I have been checking IRS website everyday if any taxes were filed, but sadly nothing was done!! Stacie, I hope someday you'll find in your conscience to consider people's hard financial situation! We need the return!!! We have paid your firm already for the bad service you've done but you haven't done your part by filing our taxes! This is the first time we've used your firm but it was a very 'BAD EXPERIENCE'. I don't understand why you guy's haven't filed out taxes yet?? read more