Having just bought my first RV I was looking for a shop that I could take it to for whatever it needed in the years to come. I did not have any references so I looked on line and found this place. I looked at a few other websites but Country RV had a quote that drew me in. It said: "The bitterness of poor quality lingers long after the sweetness of low cost is forgotten.........".
After reading those words I figured, that sounds good. They've got the right idea. I'll try them and hope they live by their creed. I took my little RV in for her first check up as the new owner. All I wanted was someone to change the oil, check the fluids, and my brakes. Basic stuff. I wanted to take her on a cruise but before doing so I thought a safety check, oil change and fluid top off would be smart.
Low cost would be nice but I knew that is rare when you drive into a shop with an RV so I did not expect it. What I needed was good honest and thorough work. I got neither and yes, I am bitter. Instead .....I was lied to, overcharged (cheated ) and the work was hurried, half assed, and incomplete. And, I had to leave her there for a few days. I would not have minded that so much had the work been good.
The charge was 259.!! Labor was 165. and the rest were parts. The only parts needed were oil and filter! It's a VW 6 cylinder engine. When I asked the tech why he charged so much for the oil and filter he told me, in a rather defensive tone, it took 7 quarts and the filter was 40 dollars! I was surprised by this but what could I do? I didn't know any better at the time. I paid and went on my way. Later I called VW who I should have taken it to to begin with, they confirmed I was over charged. After all it is a car, and they informed me that it only takes 6 qts max and the filter sells for 15 bucks! They would have only charged me 125. for doing what Country RV did. I can understand some mark up but that much? And lying about it when asked?
Had I just been overcharged for the oil change I probably wouldn't be writing this review. Unfortunately that was not the only issue. Even though I showed him where the two 12 Volt coach batteries were he forgot to check them. I knew they needed water which is why I showed him where they were. I checked them before I took it in. That's why I took it in..........I wanted them to " top off the fluids". My bad for not checking his work I guess!! Thinking he'd done his job I went on an 1100 mile trip. On the way back I noticed the batteries were no longer taking a charge. When I got home and checked they were nearly dry. I called the RV shop right away and after telling the tech, I won't name names, what happened he tried to say I told him "not" to check the batteries, which was absurd so he gave that lie up and admitted he'd forgotten.
I know a thing or two about batteries and have a digital meter, hydrometer, and a battery charger so I worked on them for a few days myself. The digital meter was reading the correct voltage indicating they were charged but the hydrometer was reading they were dead. That was after days of charging them so they had taken a beating on the trip from having practically dried up! I called Country RV again for help because I felt the tech was responsible but his attempt to help me over the phone was too little too late. When I told him nothing was working instead of saying bring it back in and I'll fix whatever the problem is for no charge he didn't offer me any solutions other than quote me the price of new batteries. I knew what kind of help I'd get if I took it back to them. Two new batteries totaling 350!!! That is the kind of place Country RV is!! Predatory and unethical simple as that.
Long story short I took the RV to a battery shop and a really nice guy there removed them which was no easy feat. He basically had to do a bit of CPR to bring them back to life. It took a couple of days but he was able to breath life back into them. They were only 2 years old. The great thing about it was that he did it all for no charge! I tipped him because he did me such a huge favor but he did not expect one. It was a battery store!! He could have told me they were shot and sold me two new batteries but he wanted to do his best to save them before selling me anything. That is an example of an honest person running an honest business!!
BTW, I'm a single woman which often makes me an easy mark to begin with and Country RV is just the type of shop that preys on certain types. Probably old folks too. The only people that get good service there I imagine would have to be the ones that know all about RV's and pricing before going in so they can't be taken advantage of.
If you are not one of those people, don't take your RV to this shop. You will pay dearly!
Their logo should read " The bitterness of high cost and poor quality is never forgotten" because I will never forget the high cost of the poor quality I got at Country RV................ read more
