I went to County Market today and I went in for a few things. As I came in, I noticed the store is clean to a certain point. Lets start off with the bakery. Everything was clean, neatly displayed, price was very nice and affordable. Very good for that department. I went from there into grocery, I noticed a man facing shelves, and he was very clean, well presented, and he said hi, but did not ask if I am finding everything. Hmm. I went into the next aisle, a man in a white shirt and tie was in there and he was talking to another person, but, did not say hi nor recognize me in the aisle. Needs work! I then went down the soda aisle and noticed a cart that was unattended and with garbage in it. No clerk around to tend to it. So, I grabbed what I wanted, then I was going to grab another item and seen it was down the aisle with the white shirt man with tie. He was still talking and again, no hi and I did not get recognized. So, I continued my shopping and went to the checkouts. At the checkouts, it was busy and they opened up another lane which was accurate and seen the white shirt with tie man head to there. I studied him to see if his cashier performance is the same as the aisles. They differed. He showed excellent cashiering skills but failed in the grocery clerk skills. I also noticed both clerks are cross trained, which is excellent. I went to the clerk who said hi to me. His skills are also top notch for which I liked. He did everything right and he closed the service with welcoming me back.
When I left the store, I see they need a lot of improving in their services.
1. When a customer goes down an aisle and a clerk is in there, the clerk is to say hi and then ask if they are finding everything so far. It does not hurt to ask.
2. If you are tending to a person that is not a customer, it is proper to break from that person and at least say hi to the actual customer so that customer can be recognized.
3. Aisles are to be clean and the carts with garbage and cardboard inside should be cleaned up if not in use. It is better attraction to the customer that way.
4. When working in differ depts like crossed trained, same customer service is to be given all the way around, not just up front at the registers.
This store has a lot of hard work to work on customer communication skills in the aisles. The reason I gave it an OK is due to most aisles were clean, the store was organized, and the front end was on the mark for service, but the service in the aisles failed. Sometime down the line, I will return to the store and check to see if they have improved on their skills. Then I will give another review. Right now, they need to work on their skills. read more
