Paul is fantastic! I called Paul for an issue that came up where the fridge was tripping the…read morebreaker at a rental of mine. Paul talked me through how to diagnose the issue over the phone to see if the issue was with the fridge or with the circuit itself. Upon finding out that the issue was with the fridge, Paul advised me to contact an appliance tech instead of charging me to come out in person to do the diagnosis. Finding an honest, ethical contractor is hard. I'm so thankful to have found Paul and look forward to working with him for many years to come. Thanks again Paul!

I am so thankful for Paul! I was having issues with my new fridge and wasn't sure if it was the…read morefridge or the circuitry (my GFCI outlets kept flipping just from plugging the fridge in). I have an older house so it could've been anything... Paul was able to squeeze me in towards the end of the day due to a cancellation, so I can tell that he takes care of new customers just as well as existing. He was so communicative and honest with what he was doing, I actually learned a lot! After a couple hours he deemed that the wiring and circuit to the fridge was just fine and that the issue is probably the fridge itself (which is unfortunate, but at least he didn't have to tear my wall apart!). I will say that the fees were a little more than other electricians I saw, but given the quality, communication, and overall great experience, it's well worth it! I will be using Dependable Electric again whenever I have electrical issues!

My experience with Black Hills, Inc. was exceptional from beginning to end…read more It began with Devin, who serviced our HVAC systems and recommended the installation of a split unit in our sunroom. From there, David Griffis took the time to provide thorough information and answer all of our questions. He was consistently helpful, knowledgeable, and highly professional throughout the entire process. Melissa did an excellent job coordinating and scheduling the installation team. One aspect of their communication that particularly stood out was the consistent updates provided through both text and email, including photographs of the technicians and notifications regarding their arrival times. This level of professionalism and customer service was truly impressive. Brian and his assistant arrived promptly, conducted themselves courteously, and completed the split unit installation efficiently and professionally. Joshua, the electrician, and his assistant then completed the electrical work seamlessly. Overall, this team of professionals provided us with an outstanding temperature control system that we will greatly enjoy in our sunroom. To further demonstrate their appreciation for their customers, they even sent us a thoughtful gift afterward. We highly recommend them.

Unprofessional Conduct, High-Pressure Sales, and Unauthorized Assessments…read more I contracted Black Hills in Tumwater exclusively to perform a standard annual maintenance check on our relatively new HVAC unit to satisfy a routine condition for the sale of our home. The resulting service was highly unprofessional and demonstrated a severe lack of business ethics. During the appointment, the technician subjected my wife to aggressive, high-pressure sales tactics in an attempt to push an unrequested air vent service in excess of $2,000. Most egregiously, the technician made unauthorized and completely unsolicited claims on our final paperwork. We did not hire Black Hills to assess, inspect, or service our air ducts in any capacity. Despite this, the technician documented on the final invoice, a document that must be presented to the buyers of our home, that the house cannot be sold without cleaning the air ducts. Using a routine maintenance invoice to make unauthorized, legally baseless assertions about a real estate transaction is unacceptable. Their business practices appear strictly focused on predatory upselling and fabricating issues rather than fulfilling the contracted scope of work. I strongly advise against utilizing their services.

I've used their service in the past & recommended them to my friends…read more They are honest , trustworthy & do a really good job in a timely manner. I'd use them again , & would continue to recommend them

Awesome! Looking for…read moregreat communication, quick turnaround quotes, transparency in their quote and talking through the job, excellent customer service and great electrical team - pick this company! We love working with Travis and his crew including scheduling, billing and support staff

Professional and accompany that abides by their word great to deal with when I'm ready to use…read moreelectrical I will give them a call

All around thoroughly impressed. Was able to come out within a couple days and the time he said he…read morewould arrive, stuck to his quoted price, quickly diagnosed and resolved the issue. Very professional and knowledgeable. Will definitely use again in the future. Thanks Yelp!

We have hired Gavin's team for two jobs this year, the first to install fans in two bathrooms and…read morethe second to replace the flourescent lights in our kitchen with recessed lights. We have been consistently pleased with the quality of work and overall professionalism. This week, we finished up the kitchen lights project. While doing the kitchen lights, they realized that due to the old and rather complex wiring of our house, we had to solve for a couple unexpected issues. The most notable issue was that the new arc fault breaker kept tripping when we turned on a hallway light. His team diagnosed the issue and solved it quickly. The primary job took just part of one day, but identifying the unforseen issues and getting the parts stretched it out another couple days. However, the entire time Gavin was in communication with us. He emailed and called to provide updates and to schedule his team ASAP to come by. We were very impressed by the customer service and happy with how these projects turned out! We will call Gavin's Electric again for future projects.

This is the second time we have had Gavin's Electric. Again, they arrived on time, the work was…read morecompleted without any problems. This is definitely a company to hire for all your electrical requirements.