Had an outstanding experience working with Mike Jole at Countryside Ford! What set Mike apart from salespeople at other dealerships was his attention to detail and follow-through when providing information. Mike had the truck I asked about waiting inside the nice warm shop when I arrived. (it was a cold and windy day) He methodically went through every feature on the truck before my test drive. This really helped my decision-making process as I parked the truck during my test drive and spent about a half hour playing with all the features Mike had showed me. (navigation, Ford Sync, etc.) He also had a no pressure approach and told me to take as long as I wanted on the test drive. Another example, when I first talked to Mike on the phone, one of the many questions I had was what was included in the tow package for the 2.7 EcoBoost. He didn't know but said he would look into it. When I walked into Countryside one of the first things Mike did was hand me an itemized list of everything included with the tow package. I had not been able to find that detailed info anywhere on the Ford website and other dealers I talked to never provided the correct / complete answer. Mike said the only way he could find the info was to build a truck from scratch on the Ford website and take note of the items as they populated. When it came to price, Countryside beat all dealers within 100 miles of my address. (using the mileage filter on Ford's website to search for a F150 2.7L EcoBoost, 302a, with tow package) They even took my request and knocked a couple hundred bucks off to match the price of a similar F150 on their lot. (this was on the day I picked up the truck, almost a week after I made my initial deposit. I was already committed, they didn't have to do this, but they did anyway) Combine that great price with a salesman like Mike Jole along with the flexibility of the leadership team at Countryside and it was a no brainer to drive an hour and a half to purchase my new Ford F150 from them! Thank-you for providing an awesome customer experience! read more

purchased $30K SUV a week ago. 2018. Sales person Ben I believe was very good. Actually made my experience enjoyable, but he had a lot to do with it. Had 20K miles and a has a few months left on new car warranty. Dealer paperwork indicated the vehicle was inspected. But day when Ben had off, I was passed off to 2 other sales persons. Under hood, the battery looked like a bomb had gone off around it. Corrosive material coming off battery and scattered. Then after test drive I indicated the collision warning system and intelligent cruise was not working. After being told it did, they admitted it didn't. Ben got it to local Nissan dealer who repaired it same day. Canadian Murano had dual temp indicators reading in Celsius, and I asked to change it for me, and was told it was still under Nissan warranty. So I scheduled it to go in. I couldn't find a way in settings to change it. Maybe Countryside knows something I don't? Verdicts out. After I purchased SUV, I got an uneasy feeling. At 66 years old. And a man that has bought many cars new and old, I didn't feel good about this purchase and still on fence about it. Buyer beware. I hope Countryside helps with any costs if new factory warranty doesn't apply. After a week I also discovered the digital speedometer doesn't match the stick speedometer on gauge, about 3 MPH difference, hmm. Nissan appointment soon, and I will update this review if I get support from Countryside if I get stuck paying on anything not covered under NISSAN warranty. My wife and I were lead to believe all is covered under new car warranty. Just take it to Nissan. Uneasy feeling yet. Will be going back to Countryside for service to discuss what Nissan tells me. Not positive Countryside sets cars up with customers in mind. Why not have it taken to Nissan dealer and have it ready to sell. They were asking top dollar for it. I'm not sure if they were honest when I asked questions about this SUV. Lastly insist on a Carfax, not what they give you (Auto Check). Hope I have helped. I really thought going to a this friendly looking dealer could be a enjoyable experience. When you ask a question you should expect an honest answer. Maybe stick with Zimbrick, to me very reputable. I will update this review. And will change review and stars if needed. Had a sit down with Sales and GM. Result was they might be able to find a similar SUV built in US and trade this one out. read more

Thoroughly unimpressed. My salesman (who I will not name) seemed to be bothered by my questions about the truck. Upon inspection under the hood I asked why it was so dirty, I was told "what do you expect, it's two years old". Not sure if this guy smiled in the hour I spent with him. Very unfriendly and cold. After purchasing the vehicle, I realized they left the truck half filled with gas, low windshield wiper fluid and engine coolant. It feels as if there was no attention to detail before sending me off in it. While the finance manager and sales manager were both great, it's not enough to make me go back. Do not recommend. UPDATE: After calling the number listed in the comments from Countryside. I had to explain my situation to three different people who clearly had no idea what I was talking about. After speaking with a manager he said he wished to speak to Vince and he'd get back to me ASAP. Three weeks later, two unreturned voicemails and an email later, hope is lost. Should have taken my business elsewhere. read more

ZERO STARS They had our vehicle for 8 days and could not fix it. I want a refund of my $80 for the incorrect diagnosis of my family's vehicle. read more

I had such a terrible experience with a salesman named Mike at this dealership that I decided to write an email about it. According to the dealership's website, a man named Chris is the sales manager, so I sent him the following: On Saturday my boyfriend and I visited your dealership and met with Mike. He spent about 5 minutes with us discussing the Equinox and Envoy on your lot, and then I test drove both. After my test drives, I made a phone call to my mechanic and decided to make an offer on the Equinox. When I came back into the dealership, Mike was in his office with other customers. I waited nearly 20 minutes on the sales floor without being approached by anyone (which was fine, I mention this only to illustrate my 'level of interest'). When he was done with the other customers, he came out of his office and proceeded to "negotiate" with me on the sales floor. Apparently I was not important enough to be provided the courtesy of sitting in his office. I asked him to tell me more about the Equinox. He replied, and I quote, "I don't know what else I could tell you, I told you everything I know." I was beginning to get frustrated, but decided to make an offer for $8,000; the list price was around $8,900. Mike replied "No way. I really need to get it off the lot. I can't drop the price at all. The price was just reduced. I could maybe throw in a full tank of gas." I said that wouldn't work for me, thank you, and left. (Mike calls this "wiff waffling.") Due to my desire to just get my car shopping over with, and against my better judgement, I called him back a few hours later (just after 4 pm) and asked if I could get the price down to $8,000 if I traded in my 2000 Chevrolet Impala. He said "probably." I was prepared to drive back to do the deal, but he said it was too late in the evening and there was no time to get the deal done. I was disappointed but understood. We made an appointment for 7 pm Monday (today) and he promised to pull the car off the lot in the meantime. This morning, I had the following 'conversation' with him via text message: [screenshots attached, text below] Salesman: I have 2 other people calling on the Equinox that want to come look at it. Before I tell them to save their time, are you certain you want the Equinox? Still around 6-6:30? Me: Actually our appointment was made for 7pm, as I told you I work all day and will be driving from Middleton. But it seems you really don't care about getting my business, so I'll find a car elsewhere. Salesman: Oh my word. Sorry for being 30minutes off. Not sure how you gathered that from the message when I said I was "making sure you wanted it, so I could tell other people to save their time". Guess I'm not allowed to confirm appointments, and interest level. You were wiff waffling while at the dealership and walked, then only said you'd try and be there Monday after we couldn't stay late Saturday at a moments notice. It's called confirmation. But that's fine, you can start over somewhere else. I don't need or want your business. Business I was coming in on my day off to help you with. But yes, I wanted nothing to do with you or your deal. All the best. [my email, continued] After this, I'll never buy a car from your dealership, nor will anyone else who hears about this (which I will make sure is absolutely everyone I've ever met), but I suppose that doesn't matter since according to Mike my business is not needed or wanted. THREE DAYS LATER, I get this response from the manager: I want to sincerely apologize for the experience you had at our store. My owners and I have dealt with the issues with the Salesman. Without you taking the time to email me, we may have never heard about your experience. I want to thank you for taking the time to email me, and once again apologize for the way you were treated. Sincerely, Yes. It was signed Sincerely, blank. So... someone apologizes, a "Salesman" was dealt with (who and how, I wonder?), and thank goodness I spent all this TIME writing him about it. read more

Countryside Ford - The rudest salesman on earth... doesn't need or want my business! See my review for background. - Car Dealers Near Me - Columbus, Wisconsin

Brought my Ford Taurus SHO in to be looked at for problems. In the end turns out I may need a transmission. The service department in the evening shift were exceptionally good to me. They felt bad about my car and on certain things they did and did not fix my car they didn't charge me for it. How amazing g is that. Thank you so much and look forward to doing business with you all. read more

We came into the dealership knowing exactly what we wanted. We were assisted and weren't hassled. We took the truck for a test drive and it was everything we wanted. We were ready to purchase on the spot and were taken care of right away. Met the owner as well which was a very nice touch. We could tell our business mattered, unlike most dealerships and appreciated that. We have bought a lot of vehicles and this purchase was by far the easiest, quickest and most honest experience we've ever had. We will definitely recommend their services!! read more

Countryside Ford - Car Dealers Near Me - Columbus, Wisconsin

The dealership has a whole gives car salespeople a very bad name. We purchased our vehicle from Countryside a few years back. It has been in and out of service several times. First for brakes that continued to squeal.. even though they claimed 'nothing was wrong' and most recently we've driven their courtesy vehicle more than our own vehicle in 2019 and I am not happy having to do so. After charging us over $3,000 for an issue 6 weeks ago, when we got our vehicle back, the engine light came on and the vehicle bogged. We called them right away. They once again took weeks to figure out if there was something wrong. After 2 weeks of not having our vehicle, they called and said they could not find anything wrong. Once again, we picked up our vehicle only to have issues the very next day; ie: engine light once again. We feel as though they didn't even drive it. We brought back our vehicle AGAIN where they had it for another 3 weeks. We finally got a phone call that our vehicle now needed $11,000 in repairs. The service and sales there is laughable. When we stopped in to discuss the issue with our vehicle, they continued to try and sell us a new vehicle, asking about what my payments would be, etc ignoring my questions about my current situation. I do not recommend purchasing or servicing a vehicle from Countryside Ford. We have shared our experience with several people and will continue to do so. read more

I have purchased 2 brand new Ford vehicles from Countryside Ford and the experience was decent. I was "talked" into an AutoArmor warranty and now that I have a claim they have no idea how to administer it. How can a dealership be so inept that they cannot administer the warranty that they sell for 1000's of dollars. Would not recommend as they do not follow up with their customers and I have been trying to get my warranty work (which is approved) done for months. Stick with Metro Ford in Madison or Bell Ford in Arlington. read more

Purchased a vehicle in November with 60k miles, was "inspected", 45 min after leaving the lot, the check engine light comes on. Mind you I love 2.5 hrs away. Dealership is closed. I text salesman, he tells me to call service department on Monday. I call, tell them the code from the check engine light, tell me I have to come back for service. I get there 2 days later, check engine is off! They full my tank and put fuel cleaner in and send me on my way. 2 days later light comes on again! They want me to drive back again! No....not happening. Service manager has me go to a local dealership for diagnostic, they diagnose and want me to come back to Countryside 2.5 hours away to be serviced. Called SEVERAL times to schedule even though I don't believe it's Fair to continually put miles on my car for THEIR fix! I end up paying out of pocket at a local dealer....fast forward to now...ALL BRAKES ARE TRASH! front brake (supposedly with a new front suspension brakes included, from what I'm told) are COMPLETELY GONE, back brakes NOT EVEN HOOKED UP!!!!! Thanks for having me pay HUNDREDS AND HUNDREDS Out of pocket because the DISHONESTY of your service department and risking MINE AND MY CHILDS LIFE with faulty brakes! read more

A+ experience. Buying a new vehicle isn't easy...but it should be if you do your homework and come properly prepared to buy. Price was as advertised as on the web, trade in value was fair, and salesman James F was a straight shooter. After a just terrible experience elsewhere at a different dealer (Chevy), it was nice to get back to a no gimmicks transaction. Will suggest to others, thanks guys read more

Countryside Ford - Car Dealers Near Me - Columbus, Wisconsin

In today's market, shopping online and correspondence via email is pretty common place. I am very impressed with the help I received from James Flejter, Online Sales Manager. Definitely got me the info I needed to make the right decision and earned me as a customer even though I have to drive past 2 other Ford dealers to get there. Thanks again for all of your time and advice. read more

They recently fired a salesperson who we've had quality service from over the past 8 years. I refuse to spend my money at company who fires their top sales associate without notice. We bought two vehicles from them and our next car will be purchase from a dealership in Madison. read more

Bought a new F150 from Kenny. Came all the way from Chicago. Great experience over all I would recommend kenny to anyone! Also, the finance lady was so nice and made the whole process fast and not complicated. So happy with them, since earlier in the week I had a horrible experience with another dealership that was so rude and pushy that literally almost made me cry... so yay for countryside and kenny keep doing what your doing!!! read more

This dealership is ran by someone that is extremely rude. Dan fox is the owner and he treats his employees like dirt. He is such a charm around customers because that is how he is. Very harrasing person. There is no discounts in these new vehicles because he gives low ball offers on trade ins. All he cares about is his vehicles that he can wholesale and rip off his fellow wholesalers to pay for his lobster dinners. They have people working there that shouldnt be in those positions. Positions like general sales manager, finance etc. If you can stay away from this dealership please do. read more

Stopped by the Quick Lane yesterday, service was great, in and out quickly. Very thorough!! I stopped by the Madison Quick Lane twice in the past week with 1 1/2 hour wait, told them I would go to Countryside. nice job read more

The car is great, but the people are even better. My husband bought a few cars from Countryside before I met him, and we now have purchased two from them and I wouldn't go anywhere else. Kenny is very low-key and extremely knowledgeable. He is excellent at following up and even gets involved if you need something in a different department. He knows customer service and that seems to be a lost art form everywhere else! read more

Not impressed with the sales staff. Seemed like they really weren't interested in making a sale. This was my second attempt at buying a vehicle from here. I was tempted to take the sales person's pulse to see if they were alive. Yawn.....a waste of my time read more

Had a great experience with Bob Dee. He was very personable and made me feel very comfortable. Doing something like this on my own was hard for me as i have anxiety and this kinda stuff really triggers it, however i knew this truck wasnt going to last on the lot with what i saw in the pictures and if i didnt go after work i may never find something this good again. when i pulled into the lot and got up to the front door, Bob was there to greet me, i asked him about the 2007 GMC Sierra that i saw on the web and that i was really interested in it. We walked over to it pulled it up to the front and started to check it out. It had everything i had been looking for in a truck, a topper and bed liner for when we go up to our cabin in eagle river the dog will be dry and comfortable if it happens to start raining, and when i deer hunt and throw the deer in the bed i can spray the bedliner down to clean it out, room for 2 kids in the back and their windows roll down so no more whining about it being hot. Running boards that make it way easier for me to get in as im 5 feet, and something that i thought would be nice to have but not a necessity, Remote start! which we didnt discover until almost the very end when bob got the keys where the fobs pictures werent rubbed off. All and all my experiance was great, and getting to know a little bit about bob during the test drive and while waiting for the financing helped with comfortability. sorry to those here who had a bad experiance with other salesman, mine was awesome.. Thank you Bob Dee and the countryside ford team. read more