We live in an RV and travel all over. We were in the Lancaster area for 2 weeks. Sometimes we have…read morea hard time getting into a groomer as a new client. But this was an easy booking process and they were super accommodating to get 2 appointments together for drop off. We have 2 matted dogs and dropped them off at 4pm. They were completely bathed and haircuts done without being shaved by 6:25pm. They were so fast! Super friendly staff and the dogs were happy and not nervous to be left. Overall fantastic grooming and if we are ever in the area we would absolutely come back!

I took my nervous puppy here for his first groom and he came out looking handsome and was happy as…read morecan be. I would definitely recommend if you are looking for an affordable, high quality and personalized experience! We are SO excited to return back for our next appointment in a few weeks!

Deb is great with our 2 small dogs, she's quick, responsive and the dogs love her. I'd recommend…read moreher to anyone without hesitation!

Deb is great with my 3 Chihuahuas. She trims their nails every 6 weeks or so. I reccomendread more

Bellamy's Spring 2026 lewk. She looks and smells like a new woman. We are all happy about it.read more

Fantastic spot! My husband and I took our Cavapoo Franklin here for the first time and loved it…read more Franklin's haircut was perfect! I would highly recommend this salon to all! We are so happy we found this place.

I took my 2 dogs today for grooming. They have been groomed every 8 weeks. One is 15 lbs and the…read moreother is less than 5 lbs. Oscar's website gives a fee of $50-55 for dogs 5-20 lbs. when I picked them up they said one was $60 and the other $65. They rep said it was up to the groomer. Well of course the groomer is going to charge a higher price. I feel this is false advertisement. Maybe the owner needs to set pricing and stand behind the pricing they advertise. Very disappointed.

I'm trying to contact them to get training for my dog. I've called three times already and they are…read morenot returning my calls. Is it always like this?

Would not Recommend using them or working for them. The owner is a liar to her employees. The…read morehusband doesn't want to deal with 2 vans in the driveway so they make you drive out of the way to park at her "family's" house. But it's not her family at all but another employee that just doesn't want to drive to East Berlin to pick up the van. Making a women drive out of her way to another employees house because she refuses to drive to East Berlin. The fact you lied about it being someone who is related to you is nonsense. Making a Pregnant girl who works for you and has a lot of grooming experience (probably more than than the owner) drive around all day grooming dogs and then make her drive out to another employees home to drop of the van is bs. Get this.... the other employee started after the pregnant girl was hired. Treating someone like that is unfair and complete garbage. Having the van cleaned to the owners standards when the owner had left the van gross plenty of times, same with other employees. But no, only treat the one employee different from the rest because shes pregnant and you wanna make her quit. Never trust them. Awful

Unfortunately I would not recommend going here or working here. The owner is very hands off and…read moredoesn't even deal with anything, he also specially tells you to ONLY go to the general manager even if you have an issue specifically with her. The general manager is likely to be the downfall of this business. She micromanages to an extreme as well as lies to her employees. Not only that, but she does little things and treats you differently if she no longer likes you and wants you to quit. Just one example of this is her making me part time without even telling me, I just checked my schedule one day and all of a sudden my days were cut. There is no control in your own scheduling, ridiculous drive times, and disrespectful/condescending conversations from an employer. Disrespect and mistreatment of employees shows the quality of a business. Unfortunately, this is only scratching the surface. Hopefully they can find competent, compassionate management in the future!

I'm really disappointed with how this situation was handled. I brought in a baby guinea pig I had…read morerecently purchased because her bonded cage mate passed away about three weeks later. I was concerned that whatever affected the other guinea pig could also affect her, so I brought her in to be checked for her health and safety. This was handled very poorly. When I later called for an update and asked about getting her back, I was told she had already been placed back in the display case to be sold to someone else. There was no concern shown for her physical or emotional well-being. Guinea pigs are prey animals and extremely sensitive to stress. On the same day her bonded cage mate died, she was also separated from the other guinea pigs she had bonded with. In a short period of time, she experienced the loss of her companion, separation from familiar cage mates, transport back into a loud store environment with dogs and children nearby, and being put back on display without proper quarantine--even though she had been exposed to a deceased cage mate. This kind of stress can weaken their immune system and put them at serious risk. I felt treated unfairly, and the way this was handled did not feel safe or humane. This experience seriously damaged my trust in how this store cares for small animals. The picture below was the guinea pig I had and returned. She was too small to be written off as healthy and too much through stress to be put out in a case with other guinea pigs she didn't know and in an environment so cruel. On another occasion, I returned multiple guinea pigs and called ahead to let the store know I would be coming back the next morning to get two of them. When I arrived, I was told that one of the two had already been sold to someone else--even though I had been told the two had bonded during their time back in the store. Separating bonded guinea pigs is stressful for them and shows a lack of understanding or concern for their social and emotional needs. This situation felt careless and avoidable, especially after I had communicated clearly the day before On another occasion, when I was new to caring for guinea pigs, I called with a genuine concern about the length of one of their teeth and asked for guidance. The manager was rude and snappy with me and implied that I was neglecting or abusing the animal by not providing enough food, hay, or toys. This was especially upsetting because I was reaching out specifically because I cared about the animal's well-being and wanted to do the right thing. It felt insulting and discouraging, and it didn't match the store's claims about caring for animals. If the goal is animal welfare, people asking for help shouldn't be treated like they're doing something wrong. To end I will never be getting my guinea pigs from here again. I love the ones I have but I will not support this business. I would rather spend a few more buck on the guinea pigs at petsmart than here. They have lost a loyal customer

Had a good customer service, didn't have to wait too long in line. Not the best place to go for…read morefish needs, but has great deals.

I love bringing my dog to be groomed here. You can tell the groomers care about your pets and do a…read moregreat job. It's very simple to make appointments and email reminders are given. I will never take my dog anywhere else. Oh and there's a great selection of toys treats and bones to get for being a good boy. The pet place rocks!

This groomer is exceptional. She is very kind and soothing with my dog. He loves going there. She…read moredoes a great job with him and I won't go anywhere else.

Can we give them 0 stars? We had stumbled onto them after having dinner. The first grooming went…read moreOK, although Cassandra didn't follow all the instructions I gave her, including pictures of the pattern cut we needed. But I was encouraged enough that we could adjust it on future visits. So I scheduled monthly appointments for the next 6 months. When we were 15 minutes late on the next appointment Cassandra not only cancelled that appointment, but all future dates. Her excuse was that too many people stand her up. It was It's a shame that Cassandra has such a lack of any business sense. Good luck to anyone who dares to use them and try to develop an ongoing relationship.Oh NO!! We had stumbled onto them after having dinner. The first grooming went OK, although Cassandra didn't follow all the instructions I gave her, including pictures of the pattern cut we needed. But I was encouraged enough that we could adjust it on future visits. So I scheduled monthly appointments for the next 6 months. When we were 15 minutes late on the next appointment Cassandra not only cancelled that appointment, but all future dates. Her excuse was that too many people stand her up. It was It's a shame that Cassandra has such a lack of any business sense. Good luck to anyone who dares to use them and try to develop an ongoing relationship.

They put down my baby girl Callie, 18 years young but she had lost more than half her weight and…read morehad trouble getting around. They were a great comfort at a difficult time for us.

Don't know where to start but what a wonderful company. We had to have our cat euthanized this week…read moreand this was the 3rd pet we used them for. They make the whole experience as good as it can be under the circumstances. The pet doesn't even know what happened. No stress taking them to the vet and much easier on the family as well. No crying in front of a bunch of strangers. Mary was who came (for the second time we used them) and she is so caring and compassionate. They are more expensive than a vet but worth every penny. If I could get them 100 stars I would.