The Hearth Doctor had one job: install a fireplace. They failed at every turn…read more They claim they went "above and beyond." The photos show otherwise. We've owned and renovated three homes, and this was by far the worst experience we've ever had with any company. We hired Hearth Doctor to install a Renaissance 600 fireplace--a pricey, complex unit--and they botched it from start to finish. Safety ignored: They skipped a required radiation shield and told me to stuff insulation against the chimney pipe--an outright fire hazard. Only after I contacted the manufacturer did they reluctantly fix it, which meant removing a chimney already mounted two stories up. Timeline blown: A 2-day job dragged into 3.5 months, with constant delays and misinformation to my contractor. Poor workmanship: They mis-measured, forced rebuilds, denied necessary vents (later confirmed essential by the manufacturer), installed the unit with a broken door, then crudely bent the keyhole instead of replacing it. Finally, the fireplace was left visibly off-level, making finishing work nearly impossible. No accountability: Across six visits between June and September, I never received an apology. When I asked for a discount, they brushed me off, insisting they'd provided a "safe, functional, professional installation" that went "above and beyond" If this is their idea of "above and beyond," I shudder to think what "average" looks like. Bottom line: unsafe, sloppy, unprofessional. Save yourself the grief--do not hire this company.

can't say enough good things about this business. I purchased my gas fireplace from them 9 years…read moreago and have only needed service once until this week. Although they were incredibly busy, Bill took the time to call me and troubleshoot over the phone but ended up sending someone out - within 2 days!!! Problem was diagnosed and remedied in no time.

Danielle was very responsive and had my snowblower repaired and returned in the timeframe quoted…read moreand at an awesome price. I think it even works better than it did before. Highly recommended!

We've always had excellent service here. The staff is helpful and courteous. 23 years ago, we…read morebought our Central vac from them. And it's been a reliable work course. Totally worth what we spent.

I had a Miele cannaster vacuum that just stopped functioning. I called the "Shak on a lark. I…read morecouldn't be happier with the professionalism and efficiency. The repair was done faster than I thought. I had to drive 80 miles round-trip, and it was well worth the time and distance. Great store and repair center.

I have used Reed's for several years and tried a different company to save some money…read more Unfortunately, the quality and mix of wood did not match the quality of wood from Reed's. Now I am back. The communication has always been prompt and professional.

We are first-time customers of Reed's firewood. If firewood…read moresupply folks can be profession from start to finish, Reed's is just that. Second generation, family business with a standout admin manager. Highly, highly recommend. Great quality firewood too. Very accommodating.

This company is awesome if you live in Turner or around Turner.....you call they come.....we are on…read moresomewhere around our 10th fill up most times they come same day within hours of calling but on the few times that they did not come same day they were here within 24 hours or so from the time we called...the drivers are awesome this last time they delivered my wife called at 8:00 am while I was at the Dr.....I was going to shovel out the path to the oil tank when I got home from my appointment....i got home at 9:05 they had already delivered the oil about 50 minutes after my wife called...the driver was very understanding climbed over the bank and filled us up....you most definitely cannot go wrong giving them a try....looking forward to being kept warm by them for many more years....

I experienced nothing but 100% excellent service from start to finish! My MIL's heat went out in…read moreher home and being in her 90's she left it with me to do the research on how to get her boiler replaced. I spoke to half a dozen different HVAC providers and had 3 of them come to her home to do an estimate. Of all of them, Mike Greives of Dead River was the only one who took the time to explain the pros and cons of oil vs propane and what was the best solution for this home and her situation. Also, the price quoted from Dead River was the cheapest of all of the quotes I got. Not by a lot but it was the best price quoted of the three. When the time came for scheduling the service they worked with us to book the chimney person, the junk hauler, and took care of all of the details (which a few other companies told me I would have to arrange for!). They also accommodated our schedule since the work was done in the summer and was not an emergency call. On the days of installation, I have to shout out the professional work and wonderful attitude of Dale, Joe, and Dustin. They explained all of the details and left the space cleaner than it started! Even better because 3 people were sent they completed the install in 2 days instead of 3. I am so happy that I chose Dead River and believe you should consider them for a large project like the boiler replacement we had!

This family owned business is amazing. They have top notch, old school service and mentality. They…read morecare about their local community and neighbors. Their delivery drivers are friendly and professional. The owner even came out to show me how to bleed my furnace line when I first bought the house and the tank was empty. I highly recommend them.

After getting the 2 week "run-around" [including from a company I patronized exclusively .... &…read morequotes of $!50.00 extra for so-called emergency delivery (even during the course of regular working hours ...] G & G literally came to the proverbial RESCUE on a Friday afternoon!! They do business the "Old-Fashioned" way - It's called "Good-Will" - intangible, yet they embody a highly valued priority - it's the lost art of building customer loyalty via personal service. Often that may include going beyond. They earned my respect & gratitude; not to mention my patronage! I value the concept as foundational & an asset that may not show up on a spreadsheet. Having been a business owner for 16 years, Goodwill coupled with benevolence were the cornerstone of my philosophy! It goes unsaid that in the current unprecedented times, it's refreshing to see & be reminded that there is goodness in our friends & neighbors! I am so thankful for all of the above & of course, these fine folks spared me what would have been a frigid weekend hauling diesel fuel - 1 gallon at a time (Fill pipe 5 + ft. off the ground, & virtually impossible for a 73 y.o.to hoist a full 5 gal. Jug without a Diesel deluge ... learned the hard way!) Thank you, Kim, for your gracious & attentive service. Thank you, Larry, for your expedient delivery!! I so appreciate your augmenting the warmth I'm able to embrace! Regards, A new & loyal customer in West Gardiner, Maine

We have just started purchasing fuel from Lisbon Fuel within the last year! They are kind,…read moreconsiderate and understanding. Great folks and even better in our community! if your in the lisbon area, consider purchasing from Lisbon fuel. We love keeping it local.

Only if you heat your whole home, not for cook stoves or fireplaces. I'm moving on to another…read morecompany.