If I could give zero stars, I absolutely would.
This was one…read moreof the most unprofessional, poorly organized, and frustrating moving experiences I have ever had. I have hired movers in the past who were professional, efficient, prepared, and careful with my belongings. This company was the complete opposite.
Patty personally did a walkthrough of my home one week before the move, so she knew exactly what she was being hired to do. We had an agreement that her company would pack and move my upstairs, my bedroom, and my garage, while I would handle the rest.
I also personally moved my bed, kitchen table, living room furniture, and all of my grills before they even got started. Despite that, I still ended up having to help them pack while I was there with them. I hired movers specifically because I needed help with this move, not because I wanted to spend the day doing the work alongside them.
Patty was also aware of my health issues and the reason I needed to hire movers in the first place. Unfortunately, this move was so poorly handled that the physical demands and stress of it set my health back. I should never have been put in the position of having to do this much of the work myself after hiring a company to handle it.
I was given a 2-3 hour timeframe. Instead, the move took approximately 10 hours to finally complete.
Despite having walked through the house a week beforehand, they showed up without an appliance dolly, even though they knew they were moving my washer and dryer. They didn't even have a packing tape gun. For a moving company, showing up without basic equipment needed for a job they had already inspected is simply unacceptable.
The first movers were young and clearly inexperienced. One of the boys lost control of the dolly/cart and sent boxes into my yard. My belongings were damaged. I also found cigarette butts left on a shelf in my living room.
The truck was packed so poorly that another mover actually commented on how incorrectly it had been packed. My safe was transported laying on its side, and the shelving inside the safe was destroyed.
Then, while the move was still underway, one of the boys mentioned that Patty had somewhere she needed to be at 5:00. Around 4:30, one of the boys suddenly had an "emergency," and they left.
Patty offered to put the truck into her shop and resume the move later. I said no. I expected her to find and recruit people who could unload my belongings that night.
Instead, I was told they couldn't resume unloading until 7:00 PM.
Eventually, unloading resumed with one mover alone for approximately an hour. Then three additional men were brought in from over an hour away to help finish. I had not been informed ahead of time that additional people would be coming.
And then there was the issue of what they actually moved.
The mover repeatedly complained that she was "only there to move my clothes." Yet when I had to go back through my belongings afterward, my clothes were left behind.
The company failed to remove so much of my property that I had to recruit people myself the following day to finish getting my belongings out of my home.
I ended up packing and moving more of my own belongings than the moving company did.
Think about that. I hired a moving company, had already moved my bed, kitchen table, living room furniture, and all of my grills myself, helped their crew pack, and still had to find my own people the next day to finish getting my belongings out.
And after all of that, the billing became another issue. The invoice was changed multiple times, and the explanations for the charges changed as well.
I've had movers in the past who made moving day easier. This company made it dramatically harder.
A professional moving company should arrive prepared, bring the proper equipment, have enough competent people to do the job, handle belongings with care, complete the work they agreed to perform, and respect the customer's time and circumstances.
Instead, I spent 10 hours dealing with an incredibly disorganized move, had my belongings damaged, had to help pack, had to do substantial moving myself, had belongings left behind, and then had to recruit my own people the next day to finish the job.
This move was physically and emotionally exhausting, and it set my health back.
I hired this company because I needed professional help. I did not hire them so that I could end up doing much of the work myself and then spend the following day finding people to finish what they failed to do.
I would never use this company again. If you are considering hiring them, I strongly recommend you think very carefully before trusting them with your home, your belongings, or your time. I would never hire these people again or recommend them. Not even to pick up dog shit.