Front staff is rude and incompetent…read more Billing department is also a nightmare. Tamara was yelling over the phone that we had to pay them first before sending information to insurance, which didn't make sense. She refused multiple times to provide a statement to show us what the payment was for and yelled at us to wait for insurance for more information. Later we found out they overcharged us, but no one said anything until I called about it. Also, it took many calls over several months and speaking to more than 4 different people to try and sort this out and they all took us around and around in circles. I have a better chance of winning the lottery than getting Tamara to answer the phone. Getting anyone to send us an itemized statement of all the charges was like squeezing water out of a rock. Sketchy billing practices. It took over 4 months to work this out and settle this with the insurance because of these incompetent morons.

I am scheduled for surgery but needed to reschedule so I could make arrangements post surgery…read more Unfortunately, the surgery scheduler won't call me back and affirm if my surgery has been changed or will she change it...and this is the supervisor. I can't make arrangements at all, I cannot make sure which medications I need to stop and when...and she refuses to call me back so I do not know what to do. The "only" reason why I am trying to proceed is because I like Dr Komenda and his medical assistant. That is why I increased it from 1 star to 2 not because of the doctor and his staff....so far he deserves 5 stars but the surgery scheduler and anyone having to do with scheduling the surgery deserves 0 stars. I will NEVER allow myself to have surgery with Swedish, Providence, Proliance, etc Instead I will go back to Evergreen Health

Dr. Hulst did my hip replacement and it was the best experience I have ever had with a surgery. He…read moreis very intelligent and kind. He cares about you and listens. I recommend him to anyone needing the type of surgeries that he performs. Exceptional surgeon! I had my surgery at Overlake Hospital in Bellevue, which was fantastic, too.

Dr. Hulst walks in with a smile, makes me feel at ease and really listens to why I am there. He…read morespends the time to be able to give me plenty of options to choose from to resolve the problem. I had my knee replaced by him in 2013 which was a huge success. I was back on track working out and teaching group fitness in a little less than 3 months after. If you are like me and want a doctor that understands living an active lifestyle and wanting to get back to it, Dr. Hulst is your man!

I loved my time working with PT Kiley Steinriede. She's a wealth of knowledge when it comes to all…read morethings ACL rehabilitation. I felt safe and confident with my rehab, especially given I had the newer BEAR ACL procedure. Couldn't highly recommend this physical therapist more!!!

Angie is great! She has helped with thumb joint replacement, getting movement and strength back…read more Angie is caring and a good listene.

Dr. Nelson and his staff are amazing and compassionate. He's extensively experienced, knows what…read morehe's doing. Nurse Charlotte is someone I'd describe as, "Aggressively compassionate." Reminds me of my time in the Navy as a field medic. Same level as my fellow corpsmen. Attentive, respectful, listens to what's going on, as well as diagnosing and evaluating, because a lot of these conditions are, at least initially, by touch-and-feel. Then go for the further diagnoses, to narrow it down. The bottom line is, they aren't a "churn them out as fast as you can," clinic, like larger hospitals like Evergreen (which does have excellent staff as well, they can just get overwhelmed). They do have an on-site surgery ward. They may have to pull in anesthesiology from out-of-house, but they know some of the best, so they pull in the best. My condition was compounded, bilateral Morton's Neuroma, with Tarsal Tunnel Syndrome. It was a nightmare. They literally saved my life. The pain was to the point of suicidal. The benefit I had, was knowing medical terminology, anatomy, and being able discuss everything on, maybe not quite equal terms, but near-to. Dr. Nelson and his staff are a dream-team. When I say they don't, "churn them out as fast as they can," it doesn't mean they waste effort. They're just very experience. Do what needs to be done, without making you wait. Large hospitals, like I said, Evergreen, which is great, can have you on a waiting list for a month, where as Issaquah Foot and Ankle will have you in the next week, or as soon as available. If I were to compare them to anything, it'd be a frontier clinic, where the best go to treat people the best they can, treat their patients on a personal level, without having to deal with an overwhelming client base. As for surgical scheduling. As I mentioned, they bring in anesthesiologists from other clinics, as far away as southern California, so they have to schedule around their schedules. Other hospitals, it can take months. Another reviewer mentioned how they were referred to diagnosis specialists. There's one I went to in Tacoma. Electrical Skeletal-Muscular Diagnosis, wherein, it's like having a car electronics diagnostic given, which shows where there's impedance, or anomalies in the nerves. Nailed it. In any case, they're a little out-of-the-way, not too far, but if you want a team that knows what they're doing, go with them, before having to wait a month just to get an exam. This is, a bit long, as reviews go, I guess, but they're worth it. As to the complications of surgery involving general sedation, of *course* they'll require you to have someone to pick you up. You're pretty out-of-it for awhile after. Driving in those conditions would be dangerous to both yourself, and others, not to mention risking all the work done on the feet afterwards. I suppose there's medical transportation as an option. In my case, I had a friend who drove me from the clinic to home, and I needed some help.

Horrendous experience with their billing and charges. Found the practice to be very deceptive and…read moremisleading. Ask for all potential charges before receiving any care here, even with in network insurance. $490 for a foot brace! I repeat - $494.75 for a small foot brace, I kid you not. I had some pain in my heel lasting for a couple weeks and thought "let's get it checked out". Saw Dr Tim Young for a 15 minute, middle of the road appointment - he recommended stretching more (yes, stretching!) and to wear a foot brace at night. Ok, fine suggestions although pretty basic and to be expected. A few weeks later my bill came and I kid you not this is what was billed by this company: New patient appt: $330 Time for the visit: $180 Ankle brace: $480! Random charge I can't yet determine: $180 If you're counting, that is $1170 for a honest to god 15 min appt, where again the main recommendation was to stretch my calf more. Shameful and appalling. If you choose to visit Issq Foot & Ankle, good luck to you. Your wallet will surely need it

These are the best doctors and staff!!! From my experience I have met a doctor here I haven't…read moreliked. Obviously, because I go here, I can attest that they can handle difficult personality people. I came here a few years ago sick, on tons of meds and now I am on ONE. My anemia is managed, my diabetes is under control and I feel great!

If you care about being proactive about staying healthy, this is the medical practice for you. I've…read morebeen seeing Dr. Mark Woodall as a patient since November 2023. Before that time, I was a patient of a large medical practice in Issaquah for over a decade. I've always tried to eat well and stay fit through exercise. So it has been frustrating that the story I've received every year at my annual checkup from my primary care physician at this large medical practice is the same: some of your biomarkers are higher than ideal and we'll just watch them. No further investigation, no analysis of underlying causes, no next steps at all. After I saw Dr Woodall, I learned for the first time that there were steps that I could take to address the underlying causes of my high biomarkers. The steps that I have taken include both medicines as well as nutritional supplements based on scientific knowledge and lab testing of vitamins and nutrients my body is not absorbing well. And I'm confident that the steps that I have taken will help me stay fit, active, and healthy as I move into an older stage of life. The doctors of the practice take a holistic approach seeking the root causes of ailments rather than merely addressing symptoms as seems to be the norm for many medical practices these days due. If you want to get ahead of health problems instead of dealing with them only after they arise, this is a medical practice that is highly worth investigating.

I highly recommend Dr. Christopher Jones for any foot and ankle issues. He is the third podiatrist…read moreI've visited in the past 5 years or so. The first podiatrist failed to properly diagnose my foot issue. The second podiatrist (very well-known and highly rated in Issaquah), at least realized that the issue had to do with the sesamoid, but did not fully diagnose the problem, and the orthotics he ordered were junk, despite the high price. They fell apart on me in a couple of months, and when I had them sent back for repair, they lasted 2 weeks. That office charged me over $700 for that junk, and did not properly charge my insurance, leaving me responsible for the entire bill. They negotiated down to $450, but I got in touch with my insurance company myself and got them to pay for it (and their cost was a little over $300 btw). That second doctor also recommended hyaluronic acid, which I'm glad I turned down (there's is little scientific evidence for it for my particular foot issue, and it requires annual re-application). Dr. Jones, on the other hand, immediately diagnose the issue and ordered the best orthotics I've ever had. Most of my sesamoid-related pain is already gone. He also helped me out with plantar fasciitis. This guy knows his stuff! He also properly handled everything with my insurance, and I've never had to wait even a minute to be seen at his office. He took time to hear me out and to address all of my concerns. What a great experience! I wish I had seen him 5 years ago!

Dr. Jones has been a great help in dealing with my weird feet and the pain they sometimes cause. He…read moreclearly cares and is one of the good ones!

Just had my first massage therapy at Overlake Musculoskeletal in Issaquah and I'm already feeling…read moreamazing. Amanda, my therapist, is young, gentle, pleasant and professional. She knows exactly where I needed the extra pressure and where I felt tendered. She made sure that I was comfortable throughout the session. For just an hour, I feel like she has already made my world different. My troubled areas are so much more relaxed already. I'm loving massage therapy and look forward to my upcoming appointments.

Issaquah Physical Therapy is outstanding. I strongly recommend them to everyone I know who needs…read morephysical therapy. I've had two separate injuries this year (arm and lower back). Kevin was my physical therapist for both injuries and Sam assisted him. Both Kevin and Sam were consistently thoughtful, supportive, and encouraging. The first day I walked in, I was in pain and quite nervous and not sure what to expect. Kevin was very kind, great about explaining everything along the way, and his treatment plan and recommendations were incredibly effective - with both injuries, I was able to get back to pain-free far more quickly than I'd anticipated. I'm interested in research, and it was clear he keeps up to date on the latest research in his field, which is excellent and would certainly contribute to how effectively he's able to treat his patients. It's also clear they both genuinely care - it shows in everything they do. They are professional, capable, and will treat you like a friend. I will always be grateful to them for how they helped me recover from my injuries with such reassurance and sincere concern for my overall well-being. If you ever need physical therapy for any reason whatsoever, definitely choose Issaquah Physical Therapy. I'm incredibly grateful to have found them. I only wish they owned a gym so I could keep working with them to improve my overall fitness!

The physical therapist could not be better if he tried. He truly truly cares about all of his…read moreclients and makes you feel like family! His associate Kate is also a dream!

Avoid this place for your loved ones. My dad has been there for over a week and he has seen one…read morenurse and has had zero showers. He's had occupational therapists and physical therapy (riding a stationary bike for 15 minutes a day) which are worth mentioning because they are the only services he's received. We told the staff we needed stairs work but they brought in a block to work with so we're not impressed. His occupational therapist also expressed his racist views, he will be reported. The food has been terrible and he's not eating and he's losing weight which they keep commenting on. When I visited last week, I was greeted with "You can't come in" which I know, I was dropping off a couple of comfort items. I know that these places are on lock down but the attitude wasn't needed. So, not sure where the quality facilities are but this isn't it.

My grandma just started her (temporary) stay here for injury rehabilitation. The whole idea is that…read moreby staying in a skilled nursing facility (SNF), she will get more PT sessions in per day, and thus her recovery will get a good starting boost. I'm writing this review on her behalf. She isn't a fan of the food, but understands that it's temporary for her. What's REALLY concerning is: - She says this SNF is very, very dirty. - She says it smells like urine throughout. - She needs to be up and moving as much as possible. After her (presumed) first walk of the day, she asked to get up and do it again in a few hours. The response was that it wasn't possible, the staff "were too busy for that". Note -- her surgeon AND hospitalist emphasized that the point of a SNF was doing her exercise regimen 3x daily and having staff to help her improve her mobility at other times of day......... Hi there, ICC staff, have you read her doctor's notes and treatment plan? Are you planning to simply not follow that plan? I'm honestly really worried that my grandma's health will get worse in her stay here. If the staff can't be bothered even when the patient asks for assistance....... Will they bother to make sure the patient is using their incentive spirometer, so that their very high risk elderly patient doesn't get pneumonia? Will they bother to take care and measure an elderly diabetic patient's blood glucose? Will update this review after her stay is over. For my grandma's sake, I hope that that the impression so far is not truly what this place is like. Seriously hoping this turns out to be a fantastic SNF. Fingers crossed.

I got injured in early June 2025 while on vacation. This hospital was the closest. I needed…read morestitches in my leg after falling. The ER doctor failed to realize exactly how deep my wound was. He stitched it up with very little post-visit instructions and no antibiotics which led to me developing VERY painful cellulitis up to my knee. He was in too much of a hurry to handle my care to the extent it needed to be handled. It's now 3 months later and the injury is still open and has not healed. I am now forced to go to wound care 5 days per week because of how this injury was handled. The other staff were great and I have zero complaints in that department.

Absolutely beauuuutiful campus. I enjoyed working here for the time I did…read more The building is easy to navigate. I like that it's big enough to have all the different resources you'd want in a medical facility - primary care - specialties - ED - many different food options - close to highlands so that's awesome also and easy to get out for lunch. Parking is close enough also, for both patients and employees. The lots arn't too far away, which is nice b/c it rains so much it's really no bueno to have to walk across huge parking lots or have to shuttle in when you're just trying to get to work. I LOVE the different walking trails around the hospital and also the gorgeous outdoor seating areas!!! SO SO nice for when it's decent weather outside. I used to come up here just to walk when I lived nearby. GREAT medical campus!