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    Cottonwood Centre

    3.0 (1 review)
    Open 11:00 am - 6:00 pm

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    8 years ago

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    Walmart

    Walmart

    2.3(10 reviews)
    1.5 km
    $

    I was shopping at the store in Chilliwack, British Columbia on July 2, 2024. This incident occurred…read moreat approximately 1830. When going through the self checkout, my husband and I were scanning our groceries with the hand scanner. An associate locked us out of the scanner but claimed it was "needing to be reset". We then moved to another, to restart the transaction. A woman, claiming to be the "head of security", approached us and told us we needed to unload our groceries onto the table. As we didn't have much, and were not bagging our groceries, we didn't see a reason to do this. We're honest shoppers. We scanned every individual item. I explained to her that there would be no purpose to this as we'd just need to put everything back in the cart to bring it to our car as our reusable shopping bags are in the trunk of our car. She then steps in my face, trying to intimidate me, and repeats that she's the "head of security" and it's "Walmart policy". Nowhere in the store is it stated that groceries must be unloaded onto the table next to the scanners. After we scanned all of our groceries, she said nothing, walked away, and locked our kiosk once again. We stood there and were unable to pay for our groceries and were accused of theft. This is completely unacceptable, insulting, and degrading. We have been shopping at Walmart for years. We have never stolen a thing, and never would. We were openly picking up and scanning every item, there was no secrecy or "shadiness" happening when trying to check out. We just wanted to get our groceries and go. We were then forced to walk backwards through the self checkout line up, and wait in line once again for a person to check us out. There were only two open, and the lines were long. We did so without issue, and paid for our $160.00 grocery bill. This interaction left us feeling violated, disgusted, uncomfortable, and angry. How dare we be accused of something like this, with absolutely no cause for concern? I wonder what the reason we were targeted was? I'd be curious to know what about our profiles set off false alarm bells. This needs to be responded to, and rectified. I'm no longer comfortable even entering the store. It's a shame, as it's close to my house and the closest one is now 20 minutes away in Abbotsford.

    Walmarts are like major fast food chains worldwide; the same, just different variations…read more This one sells more seafood etc. More things sold in bundles...location, location location. The big thing is it's tax-free with a status card. So, it's worth the look.

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    Walmart
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    Cottonwood Centre - shoppingcenters - Updated May 2026

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