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Cottage Point

4.0 (1 review)
Closed • 10:00 am - 5:00 pm

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2 years ago

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Old Navy - Old Navy, Brunswick

Old Navy

(4 reviews)

$$

Anita the manager was extremely unhelpful and made me feel unwelcome. I've been to many Old Navys…read moreacross the country, and they always do exchanges for online orders. The policy is the same nationwide. In fact, every other location I've been to said policy is for the store to even exchange for merch in store, OR online order the items at an even exchange price if they don't have them in store, with free shipping to your home. I told Anita all of this at least twice, but Anita refused to make an even exchange for my exact items in a smaller size, which she said she even had in stock. This is fraud, as in deliberately misrepresenting corporate store policy. Idk if this was discriminatory against me for some personal reason, or if management at this store lies to customers to get out of the five minutes it takes to help someone, or if Anita is ignorant of how to do her job and needs to be retrained? Any which way, this is a major FAIL for Old Navy. I explained repeatedly what corporate policy was but Anita refused to honor it, which was bizarre. She basically decided to treat me against store policy which is discrimination isn't it? Anyway, she was super unprofessional, and on top of that, when she finished my return (instead of exchange) her demeanor was frankly hostile, like she was pissed I didn't fall for her bullying me to try to make me pay full price on items she should have exchanged at an even exchange. Absolutely horrific experience. Anita, IME is terrible as a manager, and has zero customer service skills. I sent a complaint to ON customer service for my wasted time and aggravation. This is NOT how this store is supposed to operate.

Typical Old Navy located in a strip mall with a few other anchor stores…read more The merchandise was well displayed and organized by size correctly. We were able to find a couple of cute clothing items for my daughter at a decent low price.

Island Republic

Island Republic

(13 reviews)

$$

Pros- open after 5pm on Sunday! Plenty of clothing merchandise and a variety of souvenirs. John was…read moreable to snag a magnet. I looked at various hats- they have a ton of beach, ball caps, fishing hats, wide brim- you name it! They have an entire wall dedicated to Lifeguard clothing too. Bright colorful, aisles and aisles of clothing for men, women and children.

Writing I'm sharing this experience so others can make…read moreinformed decisions. My daughter chose to celebrate her 13th birthday by paying $80 for a septum piercing at Island Republic in Bluffton, SC. During the appointment, she became uncomfortable with how the interaction was handled and decided she did not want to go through with the piercing. As a parent, I fully support her listening to her instincts in that situation. No service was ultimately performed. However, when she asked about a refund, she was told that none would be provided due to store policy. While I understand that businesses have policies in place, I believe there should be some consideration--especially when the client is a minor and the procedure was not completed. A store credit or the option to reschedule at a later time would have been a reasonable and customer-focused solution. Additionally, the response from the employee when my daughter expressed discomfort could have been handled with more professionalism and understanding. This experience left my daughter feeling upset on what should have been a special day. I hope the business takes situations like this into account moving forward and considers more flexible, compassionate approaches when working with young clients. Dad of the daughter, Charles Jaques

Cottage Point - antiques - Updated May 2026

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