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    Cottage Hospice

    5.0 (4 reviews)

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    5 years ago

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    6 years ago

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    Whatcom Hospice - Whatcom Hospice

    Whatcom Hospice

    3.7(3 reviews)
    75.6 km

    Unfortunately there is no ZERO ,definitely ,…read more I complain about the extreme cold weather in room number 10 ( as there was a drop in the temperature and that is due to: 1- horrible metal doors & big window on the garden ,which all staff mentioned that issue EXITED before . 2- air vent of your disgusting air condition- directly on the head of the patient . 3-poor maintenance temperature panel that you can't increase the temperature or even turn it off .. 4-cracks around the broken rubber frame around the metal door . your staff changed our room to 12 & I changed the location of the bed to avoid the air vent and I slept next to my beloved poor mother on the reclining chair but unfortunately ,it was the worse ever experience I have ever had . Even I am healthy person ,but I was freeze the whole night even I had legging and trouser and I put scarf on my mother and I. All your staff without exceptions ,confirmed that it is like this and they have been mentioning it to their management without any single respond as the building is very old . ALL PICTURES (video) AND MORE THEN THE ATTACHED ; ARE AVAIVBLE UPON REQUTES ( I felt that we aren't in USA but in NIGERIA ) Moreover ,I requested from this person Jennifer( night nurse) to put ON my mother's trouser but she completely refused as it will be difficult to change her ,this reflected the low class standards of staff's performance who supposed to help the dying persons ,even this SHE confirmed to me that unfortunately this is the reality of the building and they can't do any thing since 6 years ago ,in addition to that ,There was a manager who was fired which ascertain that there is a sort of corruption as it is an organization who collects donations and received a lot of funds . All these information affected me badly to the extend that I believe that it is the right place to kill the people faster than nature .My mother's fingers were bluish and they confirmed it is normal because she is dying while I had to put my gloves for her and covered her with more blankets . I wanted to buy on Saturday DEC 27 ,two heater to avoid this freezing condition in the room ,but they denied it because it is the week-end and there must be someone to approved it . As I felt absolutely helpless to my poor beloved mother ,I only covered & sealed the metal door and covered the window with blankets but it hardly reduced the freezing air inside the room ( as it was -3 degrees outside and both of us had to struggle with your extremely poor living condition in this Peachealth hospice Today I decided to Cc all emails on the website and I wrote YOUR president and vice president name on top ,in case there is some one who maybe caring about that issue which definitely will have a tremendous impacts on your reputations ,I won't spare any efforts to write it on website to aware others & I will keep telling people about what we had been suffering from this COMFORT place . I highly advise everyone in power to change this horrible conditions because no one knows ,maybe one of you will be in the same place sooner or later or one of your beloved parents ,son or daughter in the same place . At that moment ,there will be no chance to regret . Nothing will bring back the lose of my beloved mother ,but I want to draw your full attention to that matters to find out your development business plan to avoid this happen to someone else . with my best regards to anyone who cares about the dying people in your organization. sad broken heart person Hi Sarah Nurse Manager My dearest beloved mother passed away today around three which reflected my extreme disappointment with your hospice regarding all the points which we discussed together . Kindly view the attachments, these meant to improve the premises as I felt that the freezing conditions speed my mother's death according to the poor maintenance which had been confirmed by your staff . Hope that it will clear how we did changed room then bed location to avoid the air vents . All these reflections of my unimaginative worse experience I had in USA . even .I wrote the same review and sent emails but NO single respond to confirm that it is their trend to ignore all these negative feedback because everyone there are completely aware and they have nothing to do as staff

    Whatcom Hospice House has wonderful caring people. They provided attentive and loving care and…read morefamily support for my brother-in-law, Jerry Hammer. He was surrounded by family and friends in his passing on August 28, 2025. Thank you again Whatcom Hospice for your blessed care of Jerry.

    Cottage Hospice - hospice - Updated May 2026

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