Jacquelyn O'Neil
· 4 minutes ago
I was treated like dirt and humiliated over the 'cardholder has to pay' policy. My daughter is just over 18 and lives at home and contributes to groceries. I can not add her to my account, because they only allow me to add one person , rather than my household. First of all, the grocery bagger did not help us today and rudely said"you can start putting your items up!" ..which I don't mind, but, her tone was very rude. I noticed all the other baggers were helping the other guests put their items on the counter. Not a big deal- but, in retrospect, it was just the start to a terrible terrible experience. When we went to pay, my daughter went to use her card. I was barked at by the cashier and the bag lady jumped in right away.They told me my daughter is not a member and only the member can use a card.I asked if there was an ATM and she said "Yes, right there next to the MEMBERSHIP SIGN UP"...really emphasizing the membership signup!! Mind you, my daughter lives at home and it would make no sense to have her get a whole new membership! I said"I should have just ran the card myself, like we have every other time"My daughter went to get money off the ATM and I stood there waiting-calmly and quietly- while a huge line piled up. At first the cashier was smirking and smug, and then I could see as the line piled up, she was getting frustrated. Not going to lie, I chuckled. Then she pipes up-overly nicely-with a catty look on her face. You know the type- like the mean girls handbook is something she studied hard."You know, if you want to make things faster next time, you could just pull your cash off ahead of time" I explained I didn't have a problem, that I am just waiting quietly and don't need her comments. and she suddenly said"I don't have a problem- I was only trying to help make it easier next time". Obviously, just reading her words, you see how it appears she did nothing wrong. But, her hostile attitude and tone was crazy! Her sidekick bagger person joined in with the attitude, and a guest who only heard the overly nice 'helpful suggestion' started joining in. I told them I am fine and waiting for my daughter to get back from the ATM and to leave me alone, but, they refused. Another manager came over and came up and asked what the problem was... I tried explaining there is not issue, I understand and we had my daughter getting the cash and won't use her card again. I also explained, I know it's BS because I have on numerous occasions used my daughter's debit card there. The nice manager explained that it is for fraud protection and how if my daughter was to dispute the charge, they will not be reimbursed. I have no problem with that, and if someone had explained that to begin with, NICELY, instead of how I was treated, I wouldn't even have gotten upset to begin with. But, the lady who waited on me did not and was hostile, rude, and rudely insinuating my daughter can sign up for her own membership! I explained to the manager that I was just trying to get my stuff and get out and those ladies would not stop trying to egg on an argument. As I said it, the bagger lady just kept going and actually had to be told to stop!!! More than one. She told her to stop and the lady kept going, and she again said"Just Stop"... talk about super humiliating. I was having a really good day up until then and it just really sucked. Nothing worse than being humiliated in front of a very large crowd of people. What really gets me is how many times I asked them to just stop talking to me and they wouldn't. I have been a member of Costco for many years and have never been treated this way. It would appear in the other reviews that this policy is causing lots of guests to have some pretty terrible experiences. I would suggest Costco train their employees to handle this situation the same way the nice manager did. I didn't catch her name, but, she had chin length wavy blonde hair , was middle aged, and had glasses. She was very professional and calmed the situation down in record time. The rude lady was Allison S.who I believe is some kind of manager with long blond hair and the rude bagger was a short, middle age or older female, with short salt and pepper hair and glasses. I am not a confrontational person and this was extremely humiliating to both me and my daughter. I was made to look like a total fool. This same cashier has been rude to me before and I have seen her be rude to other guests, but, never on this level. read more