A wonderful Costco as expected! Very clean, organized, and easy to find anything you could be looking for. Quantities of items are great as most are in bulk at great prices and great quality. A really easy and pleasant shopping experience here at this location. Friendly staff too! read more

Dear Costco Casula Customer Service Team, I visited Costco today and had an issue with my return involving staff members KXXs and TXXa. I purchased a folding drying rack that developed rust, so I brought it back for a refund. However, KXXs questioned why the item was placed outdoors and insisted it was not refundable. I was surprised by this response, as a drying rack is typically used outside. Instead of addressing my concern about the product's durability, the focus was shifted to whether I used it correctly. When I defended my valid point, KXXs escalated the matter to TXXa. Unfortunately, TXXa's approach was unprofessional--rather than handling the issue properly, she repeatedly questioned why I was being "hassl," which felt like an attempt to provoke me rather than resolve the matter. A better approach would have been to simply explain the return policy clearly and professionally. After checking the item again, I found that it was labeled as "durable steel." If it truly is durable, then why is it rusting so quickly? Kxxs and Txxa did not have sufficient knowledge about the product and made unreasonable arguments instead of providing a proper resolution. In the end, I returned one of my drying racks but kept my May purchase, as I did not want to prolong the situation or inconvenience other customers. I actually really like this product and have been purchasing it repeatedly. However, I've noticed that the quality has declined over time, with the materials feeling cheaper and less durable. As a result, these racks no longer last more than a year, forcing me to return and repurchase them. This decline in quality is disappointing, and I hope Costco addresses this issue with the supplier. I would like to offer some suggestions to improve customer experience: Product Quality - Consider asking the supplier to improve the material, possibly using stainless steel instead of steel that rusts. Staff Training - Employees and supervisors should be properly trained on return policies, ensuring they reject returns based on clear and valid reasons rather than personal judgment. Customer Service Standards - Lately, I have noticed newer staff at Casula Costco are not as professional or customer-friendly as before. Proper training is essential to prevent future conflicts, as customer satisfaction is key to Costco's reputation. Overall, my experience today was disappointing. I hope Costco takes this feedback seriously and addresses these concerns. read more

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Great Value with competitive pricing. Their petrol is reliably the cheapest in Western Sydney. Plenty of parking available. Best times I've found are between school hours Monday to Wednesday. Well laid out with HEAPS of specials available with your yearly membership read more

Costco - The Menu - Wholesale Stores Near Me - Casula, NSW

First visit to a Australian based Costco. And as expected all American products are quadrupole the price even with the conversion. Jack Daniels $99.99. . Tide laundry detergent $58.00. Crazy Crazy Crazy. read more

Costco - Parked in front 10 minutes prior to opening - Wholesale Stores Near Me - Casula, NSW

Im not sure what all the craze is about, so much hype when these American Giants come our way but seriously, in the compact housing in Sydney when are you honestly going to consume 30 litres of Olive Oil, 4 kgs of washing powder & 2kg of sliced cheddar? Ok so i've got a membership & i've been a few times but if you're considering getting a membership, honestly ask yourself if the value of the $60 annually is even worth it, especially when supermarket competition is so high these days with your players like Aldi making a commotion. Sure they stock all the trusted brands but unless you have an over than average family, a small business yourself then i wouldn't bother. But if you really have to split the membership with a friend and the 124 toilet rolls you buy which should last the average Sydney sider some decent time before the next visit. Also, being American its all American diet of pre-packaged, jumbo super sized this and that, it just doesn't fit into the Australian lifestyle IMO. Oh and if you're into this stuff, don't forget you Pizza, hot dog, & 1L of pepsi on your way out... along with all the taste testing of pre-packaged food whilst perusing the super supermarket. read more

Costco - Toilets - Wholesale Stores Near Me - Casula, NSW

Looking for things in bulk.. Costco is for you.m As they say everything is supersized in America. It's been bought here to Aussie. For $60 per year you get membership, which gives you access to buying all these supersized items. The canteen is cheap. A hotdog and drink $1.99 slice of HUGE pizza $2.99 or a whole pizza $14.99!!! And it's massive! It's good if you wanna buy in bulk but watch out you easily spend more money than you think you have. read more

Costco - Sitting in the food area - Wholesale Stores Near Me - Casula, NSW

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I prefer to come to this Costco rather than the one in Auburn, it's much cleaner and quieter and the staff are very friendly. The membership is worth the cost for the high quality meat I stock up from every couple of months, it's butcher shop quality and I literally cannot go back to the meat they sell at Coles and Woolworths now. I also buy my bottled water here and the store brand is inexpensive in bulk. Generally, the petrol is cheap too and I shave some dollars off my expenses by filling up here once a week. read more

This is the second Costco in Sydney and I have to say I prefer the one in Auburn. Firstly, this doesn't have undercover parking which was a pain on a drizzly Sydney morning. Location is all relative to where you're coming from or going to - this one is close to the m5/m7 whereas Auburn is close to the m4. Internally, the stores are laid out pretty much identical so if you knew where to find stuff at Auburn you can basically find it at the same spot here in Casula. One thing I did notice different was that it seemed a lot less crowded, possibly the second store has divided the volume - after all, Sydney isn't very big to start off with! However this store does have petrol although I'm not sure what prices or discount you get for shopping at Costco. The tyre centre here is right next to the entrance/exit and seems to have a bigger range than Auburn. read more

How long has this place been here?! I make an above average number of trips to the South West for someone living in the North (the average is zero and yes I see the flaw in that math) and all this time I could have been stocking up on bulk goodness. I'm getting to understand the logic in Costco stores. Once you have seen one you know your way around all. Casula Costco is a lot less busy than Auburn, I found a car spot straight away on a Sunday afternoon and the store seems entirely peopled with Pacific Islanders which always makes for a friendly experience. Costco is Costco is Costco. Of course you'll love it, of course you'll spend too much. Highlights were the surprisingly friendly cashier and the giant tub of peanut butter pretzels, lowlight was the lack of Frank's Red Hot. On balance though I'd go here over Auburn. Unless Bill's family move. Ain't nobody got time for that sort of trip just for cheap groceries. read more

Friendly staff, good product range, great prices. Takes ages to walk around the shop the first few times, eventually you work out where things are and save some walking. read more