If you're looking for a cool, smooth, icy coffee drink on a humid London summer's day... don't go to this Costa. They're perpetually out of ice. Four out of the last five times I tried to get a frozen drink here in summer, they had a "broken ice machine". (Seems to be a problem quite a bit at English coffee shops. Not sure where they're getting their machines, I get iced coffees a lot more often in America and have never in my life been told the ice machine was broken there.)
If you're looking for a hot drink to warm you up in winter, well, probably don't go here either. Last time I went, I was the only customer, I ordered two simple drinks, and they still couldn't get them right. I just barely managed to stop the girl from putting milk into the Americano that we'd specifically said we wanted black. Then she wanted to know if I wanted coffee in my white mocha or not (last I checked mocha is always coffee), and proceeded to make me a regular (not white) mocha instead. I'm not someone who would demand a new drink, so I just left, but I'll probably find somewhere else to get my coffee next time. read more