A few years back, we were looking for a new insurance company to do business with. We had been with…read moreFarmers for thirty years. I had a guy hit me from behind at a stop sign. Tried to get my agent to help me with the claim. My first car accident. They wouldn't even return my calls and they raised their voice at me when I went to their office. Enough with those guys. I found an insurance agency in Napa called Compass of California. They took their time and went through my vehicles and then our home. After talking to Her, we found out that our home was under insured. Thank goodness we hadn't had a huge claim and lost our home. We would have had some serious problems getting paid. Now every year, we go over the coverages and make sure that if we lose our home to the wildfires , we will be able to build it back. We live in Sonoma County which is the wildfire capital of California these days. We've been evacuated almost every year since 2017. Our homeowners went up this past year due to the wildfires. I had number of calls with Compass and they got a cheaper quote but they recommended I stay with my current insurer because they felt like the cheaper company may be dropping Northern California because of the fires, in a year or maybe two. I know that they spent time checking my coverages and I feel like we are doing the right thing. We are really glad that we can still get homeowners insurance. Donald Batbie

I have been with Compass of California Insurance for well over 12 years now and am very pleased…read morewith both the coverage offered, the competitve rates but most of all the excellent professional and sincerely friendly personal service given by Kevin and Jessica and their staff to both me and my family who also uses them for our insurance needs. More than once, they have been there to help with billing issues, and when needed, absolutely outstanding claims assistance and truly passionate regard for me and my families insurance needs and services. I wholeheartily reccomend them to my friends, family and business contacts and to anyone looking for prompt, effecient and good old fashioned, down home friendly customer service! Kevin and Jessica are simply the best ! Bill W

We had an awesome experience with this branch of AAA…read more Friendly professional quick service. I'll definitely use them again when the need arises.

Staff is always friendly and I love that I can pay my dmv things here and not have to drive over…read moreand wait in line. Anything AAA related I always talk to Alicia she is the best. She has helped me with all my car insurance and home insurance as well.

Barbara is the sweetest person ever, not only did she send me a beautiful card but also included a…read morehandwritten message! I loved the Thanksgiving card I got as well. When I called to thank her for such a wonderful gesture, I spoke with her receptionist Angel who was true to her name! An absolute angel! This is a top notch team who goes above and beyond for their customers. Not to mention I have a really great policy that's within my budget and I have great roadside service. Overall, I couldn't be more touched or happy with the service I get from Barbara and her team.

My husband and I have had Barbara and her team for our insurance needs for over 30 years…read more We had a meeting today to update our policies and I thought about the fact I don't think I've left a Yelp review for her so here it goes. Barbara and her team are true blessings and always explain any updates and changes very thoroughly to both my husband and myself, while letting us know about any updates, changes and such available to keep our family best insured . Any time we have a question they are able to answer in a timely manner. The rates I feel are very reasonable for the expertise Barbara and her team possess. They take the time to send cards during holidays and that's very appreciated and thoughtful. I'm very traditional aka old school so I look forward to the pocket calendar and desk calendar she provides each year because it's well thought out , sturdy with plenty of room to write ....And for paper and pen organized people like myself i look forward to saying hello to the absolutely sweet staff while picking something up that might seem so simple to others . It's about more than the calendar, it's how much they make you feel like family in good times as well as not so good times of life that might require insurance use. Feeling safe and secure in your decisions to protect your loved ones is the most important thing to trust someone with and everyone at her office are trustworthy and honest.

The entire team at A&B insurance is excellent! They are highly professional, speedy in their…read moreresponses, thorough and detailed. They are proactive in helping me stay on top of all the crazy insurance policies we need - home, car, flood, earthquake, umbrella, even worker's comp for my business - which I really appreciate as a busy professional. They even helped me when I forgot my insurance card at my car dealership, and sent me a copy within minutes. I have been working with them since 2011 - can't say enough good things. Who knew you could love an insurance office so much? Highly recommend!!

She's the best walked me through step by step helped me understand what my coverage is & what I'm…read morepaying for . Everything was excellent

I was not happy with the service I got from Corrina's office after my original agent, Chris Krisner…read morepassed away. Corrina is NEVER available to speak with directly it's always someone else in the office. I found out someone dropped the ball with my umbrella policy. Thank goodness nothing happened to my home during this period I was uninsured. All of my policies have been addressed and covered through another carrier including HO, Auto, Earthquake, and Umbrella. I have already purchased coverage through another carrier at a significantly discounted rate from what I was paying with State Farm. I do not want to deal with Corrina's office any further. Please understand it is not the office staff who I am dissatisfied with. They were all very pleasant to speak with. It is Corrina herself who either had someone else take her calls/appts or always being out of the office and unavailable when I called and not returning my call rather having someone else call me from the office. This is unacceptable. I need to know who I'm dealing with and not random staff relaying messages for Corrina. I cannot recommend this office for insurance needs.

Well, they are great until you sign up... My insurance company recommended the Kay Pacey Agency…read more Kevin Daniel was wonderful, did a thorough review of my homeowners' policy, even answered my questions about my policy, which is on a country home. It seemed to help that they were located in the country as well, understood questions like septic system coverage, etc. Kevin then asked me for the opportunity to write a policy for my business insurance, and my car insurance. OK, no problem, might be nice to have everything with one helpful guy who listens. Took me a couple months but I put together the data he required for the business inventory. I sent him an email with all the details of my inventory attached, but no callback. And, surprisingly, the agency owner forwarded my email--with attachment, confidential business information--to my personal home insurance company, demanding a response from them, asking to process the request as a claim... Which makes no sense. Three emails later: nobody, not Kevin, not the friendly receptionist, not the owner will respond to me. Typical Napa Valley attitude? Ignore the customer and hope they go away? Very frustrating as Kevin was so knowledgeable and helpful :(

There are not enough words to tell you how impress I am with Bryce. He is phenomenal and does an…read moreoutstanding job all around. He is easy to talk to and meets all my expectations on helping me. I am so happy to have meet him. He is such an exceptional employee and will go far in his future. He has gone above and beyond to make sure I am satisfied with what I need. I wish I could give him a hug and shower him with how much I appreciate his work and what he has done for me. Again thank you Bryce and Kay Pacey Insurance!!

If you have Veronica as an agent for Insane Insurance Services you're in good hands. We needed to…read morerenew our home insurance and was having issues due to our contractor not having all the permits that our insurance needed. We recently remodel or house the was over 100 yrs old so proper permits were needed into order for them to renew our insurance. Veronica assisted us in communicating with our contractor company of what was needed for the renewal. She continued to be in contact with them and us as well. Even though our contractor company was being stubborn about having the correct permits, when they didn't according to our insurance company and our city, Veronica was patient in dealing with them and was patient with us trying to get this resolved. In the end, with Veronica's help, we ended up getting the right permits ourselves and got our home insurance renewed right on time.

Big shoutout to Veronica at Inszone Insurance in Vacaville! She provided fantastic, patient, and…read morefriendly service during our insurance renewal. It's a pleasure doing business with a team that truly cares about their clients.

Melissa Lopez insures my business and I can only say good things. The girls in the office,…read moreLissette and Mayra are on point! Many times I have had to add certificate holders and additional insured, and they get it done asap (same day, if not within the hour). If you run a business and value an insurance agent that takes care of its customers, don't hesitate about going with Melissa Lopez.