Just called this company to inquire about a new policy and was told they're not accepting new…read morebusiness. The tone of this call also left a lot to be desired. So glad I couldn't get a policy with them. If I can't even give them money I can't imagine what my experience would have been should I ever have to file a claim to get money from them. Take your business to a friendly and helpful agency.

27 years with views from above Silverado to Mt. St. Helena all paid for. Then the wildfires. Now…read moreliving in a 300 sq ft apartment with a mattress on the floor with rent payment higher than our mortgage before we paid it off. Enough said.

Please!!! Don't do it! If you have any interaction especially with DAN KITAJIMA then I'm sure you…read morewould understand and agree. If you have any specific questions, please do ask away, and I will be happy to tell.

Had two appointments for document signing which Terri was a no-show. Appointments were made at her…read moreconvenience, 15 minutes after she returned from lunch. I waited half an hour. Called all contact numbers and texted. Zero response until 45 minutes after scheduled appointment. Then scheduled for her to come by my house that night, which I understood was on her way home that same evening. Never showed. Wanted me to sign documents after she returned from vacation which would be the DAY AFTER my current insurance coverage would expire, which I reminded her of several times. Thus the meetings for document signing were time critical.

A few years back, we were looking for a new insurance company to do business with. We had been with…read moreFarmers for thirty years. I had a guy hit me from behind at a stop sign. Tried to get my agent to help me with the claim. My first car accident. They wouldn't even return my calls and they raised their voice at me when I went to their office. Enough with those guys. I found an insurance agency in Napa called Compass of California. They took their time and went through my vehicles and then our home. After talking to Her, we found out that our home was under insured. Thank goodness we hadn't had a huge claim and lost our home. We would have had some serious problems getting paid. Now every year, we go over the coverages and make sure that if we lose our home to the wildfires , we will be able to build it back. We live in Sonoma County which is the wildfire capital of California these days. We've been evacuated almost every year since 2017. Our homeowners went up this past year due to the wildfires. I had number of calls with Compass and they got a cheaper quote but they recommended I stay with my current insurer because they felt like the cheaper company may be dropping Northern California because of the fires, in a year or maybe two. I know that they spent time checking my coverages and I feel like we are doing the right thing. We are really glad that we can still get homeowners insurance. Donald Batbie

I have been with Compass of California Insurance for well over 12 years now and am very pleased…read morewith both the coverage offered, the competitve rates but most of all the excellent professional and sincerely friendly personal service given by Kevin and Jessica and their staff to both me and my family who also uses them for our insurance needs. More than once, they have been there to help with billing issues, and when needed, absolutely outstanding claims assistance and truly passionate regard for me and my families insurance needs and services. I wholeheartily reccomend them to my friends, family and business contacts and to anyone looking for prompt, effecient and good old fashioned, down home friendly customer service! Kevin and Jessica are simply the best ! Bill W

I have used Bernie for a number of years now for my homeowners insurance and he has always given me…read moreprompt and attentive personal service. He is a True Professional in every sense of the word. I sincerely recommend him for any of your personal homeowners or vehicle insurance needs. Bill Wood - ADT Napa

So happy with this business! Bernie made things super easy for me and found me a way better…read moreinsurance than I had planned!! Appreciate them!

Allstate Adjusters will put your "not-at-fault" claims as "your fault" and report their false…read morereports to Lexus Nexus and you'll be in there for several years. It will affect your Insurance quotes from everyone. Welcome to the new social credit system. Mike was unable to help, nor interested in helping after his adjusters put me in Lexus Nexus after I ran over a broken retread tire on freeway that I couldn't avoid. The cost of the repair was cheaper than the increased insurance rates Allstate caused me. Just get the state legal minimum for insurance, if you file a claim you will be in lexus nexus forever.

I was rear ended in my new car on a Saturday night. I called Mike and he had an adjuster out to my…read morehouse on Tuesday morning. Mike followed up and helped me through the process. I was able to get my car repaired quickly and painlessly. Mike has been my agent for over 20 years. Whenever I have a claim or question Mike and his team are easy to get in touch with and always follow up.

EXCELLENT SERVICE !!! The staff is very helpful. I work with Rogelio Ramirez and he has given me…read moreOUTSTANDING SERVICE ! The insurance rates are by far the lowest I can find with great coverage to protect your needs. They are quick to help you and get the job done efficiently. Thank you ROGELIO ! The best insurance agent.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Napa, CA area since 2019, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. CA Lic. #0L69457

I've had Farmers Insurance for many years and Troy Guerrero has been a great agent , he has always…read morehelp me with all my insurance needs! And Alejandra and Xochilt have helped with my many questions either in person or on the phone, they all are super nice and take all the time you need to explain things that I'm not sure about, I highly recommend them

We moved to Saint Helena from Hidden Valley Lake last June and suffered terribly trying to get a…read morerefund from our former insurance provider. We sent emails and messages over two months to the company explaining that, because they had closed an office, our former agent was no longer their employee. Nothing worked! In desperation we contacted Troy Guerrero who promptly assigned Marisol Diaz to help us. Marisol immediatly contacted national headquarter and was appointed as our agent. After Marisol became our agent it was not long before a proper refund check appeared in our bank! Thanks Troy, and Marisol!!!

It would be impossible for us to be any happier with the help we received from Marisol Diaz at…read moreGuerrero Insurance! We recently moved from Hidden Valley Lake to Saint Helena and had a difficult time trying to cancel the insurance on our prior home. After trying to take care of it online for six weeks, someone suggested getting help from Guerrero Insurance. Great suggestion! Tony promptly assigned Marisol to our problem who quickly resolved it and placed a cancellation refund check in the mail! He and Tony have earned our highest recommendation! Thanks, Marisol & Tony! Charles & Edna

Troy, Karina and the team are amazing!…read more They take care of all your insurance needs and go above and beyond to provide excellent service. I recommend everyone take some time out to review your insurance needs. They might even be able to save you money ;)

I signed up for Allstate via Bryce Stephen's Allstate Office on June 5 2019. My rate was $240 a…read moremonth to cover my two vehicles. Zach Barlow my Allstate agent from Bryce Stephen's Allstate Office contacts me a month later asking for my car registration while I'm on vacation in another state. I immediately send him the registration for the car with me. He discontinues the coverage for my other car not with me on July 8. I'm in a different state on vacation without access to my glove box with my paperwork. I thought that was a little weird. July 23 2019, 48 days after I signed up for the policy I get something in the mail stating my policy was going from $240 to about $858 a month. I contacted Zach Barlow and asked what the deal was. He said I could stop the policy and not pay anything if I signed up with a different carrier. I switched over to Geico and my Allstate insurance was discontinued. I was sent a bill for $914.46 from Allstate saying I still owed them money. After talking to Mathew the Allstate resolution specialist I was told I couldn't get out of paying the $914.46. I felt mislead and lied to by Zach Barlow from Bryce Stephen's Allstate Office. Nothing against Allstate but I just wish they didn't have agents who would mislead you on quotes only to have you locked up in rates later.

I love the treatment I get at Bryce Stephens AllState on Lincoln Ave in Napa. They helped to…read moreincrease my insurance coverages on my renter's and auto policy, while saving me money over my previous insurance company!! Bryce and Zach made me feel like an important customer from the moment I walked through the door. I'll definitely be recommending this agency to my family and friends.

Was a customer for decades on a high-end homeowner's policy, which the carrier declined to renew…read morebecause of fire danger in my general area. Happening to many homes in my area. Not the agency's fault, but after collecting their slice for many years with no effort expended, they just dropped me, no effort to find an alternative, would not return calls. Finally got coverage from someone else after much effort on my part.

Been using this Insurance Agency for years. Jeff Andrews has been awesome. Great service and great…read morerates!!!