I called (as a new customer) , and the woman who I talked to said her stylists are not taking new…read morecustomers. Turning away business, what a terrible business practice. Epitome of laziness. Very unprofessional.

While I was in town for a wedding I decided to come in for a color touch up. The salon was super…read morecute inside and they provide complementary tea and water. Stacie did my deep red color for me. She was amazing! She made sure to show me the color I wanted in the book before doing anything which I appreciated. The color turned out exactly how I wanted & the pricing was very reasonable. If you're looking for a color master, come to Stacie. She knows what's up!

ABSOLUTE amateurs, VERY unprofessional! Somebody warned me…read morethat I should NOT let these people touch my hair, but as I needed a fast cut I tried to call them anyhow. No answer, I left a message and they never returned the call. I called the next day same thing got voicemail. This was a blessing in disguise for me because my neighbor told me a very concerning story about how this shop absolutely ruined her scalp, and caused her hair to fall out. That's (2) people in 2 days that told me AVOID this place!! I found another stylist that is very notorious for high quality work. I would strongly advise against hair and company!

Sandy Lira did an excellent job on my highlights. She helped decide on colors for my lowlights &…read morehighlights and we ended up doing my full head instead of a partial due to the dark roots. She also gave me a cut and style, which I love! I would highly recommend her. Plus she's very friendly and easy to talk with. The salon was busy but not loud so I will definitely be back.

Abby was absolutely incredible. She gave my son (age 6) the best haircut he's ever gotten!!! She…read moreincluded him in decisions and informed him on what she was doing and why so he was very comfortable. He asked her to make him look cool and she definitely achieved that. He walked out of there on cloud nine exuding confidence! I couldn't recommend her more!!! The price was very reasonable and the salon was bright and clean.

Amazing job on my hair!! The hairstylist offered me two different options to get my desired look. I…read morewent with her suggestion and it turned out way better than I imaged! She was super sweet the whole time and making sure I was okay during the whole process. Very professional and my favorite hair to date! She even styled it and informed me of the products she used! I highly suggest Mariah with any of your hair needs!

I booked my appointment online with ease and absolutely loved my experience! The staff was…read moreexceptionally kind and gracious with offerings for comfort during my appointment. I left with a very cute cut and a very big smile! Such a beautiful salon and good vibes all around. I will absolutely be returning and would recommend to anyone looking for a new salon to try. P.S my stylist was Savannah and she was amazing! Looking forward to her future services!

very nice ppl, would go again in a heartbeat. good prices as well, definitely tip well bc these…read moregirls deserve it

I've been going to this salon for a couple of years now Jasmine is an absolute amazing masseuse…read more However my last experience on June 10th I had a gift card to pay for my services the receptionist accidentally instead charge the entire amount on my credit card because that was what I was using to pay Jasmine her tip. The owner Chris first off took over a week to respond back to my complaint about my credit card charges. Instead of him asking me what happened he listened to whatever his receptionist told him when I talk to her on the phone. Mind you this was not the person that I had engaged with on the 10th. Saying that I paid with a card and that I changed my mind to use the gift card which was a lie. Chris said he cannot refund me my card because of a new system that was installed. He proceeds to tell me to call my credit union and dispute the charges. I called my credit union and explained the situation. They said that it doesn't work like that. I reach back out to Chris and he has not responded back. I have yet to receive my refund till this day. I'm putting this review on all platform. No one should have to experience this his customer service skills is horrible. I'm also reporting this to the Better Business Bureau

Had an amazing facial with Aiyannah. Definitely fell asleep a couple of times. Would totally…read morerecommend.

I was so excited to went to my first nice beauty salon in Wisconsin they don't finish the work…read morebecause don't have enough time and I wash and dry my hair at home not a place to go if your hair is curly.

Renne never fails to impress with her styling technique and savvy. She is amazing and I can't wait…read moretill she colors my hair!

My stylist was amazing! However, the music playing is just horrific. People want a relaxing time…read morewhen being pampered, and not everyone wants to listen to top 40. Mix it up! Know your audience! How about a mix of classic rock, classical, country, disco, easy listening, jazz, blues... Also, I feel like you need to change your gel nail polish. With my manicures, a few colors couldn't be used because they were thick, goopy, and old. Additionally, my nails chipped right away, and then would even just peel off completely. I woke up one morning and found my entire nail covering in my bed!!!!! For the price I paid, this shouldn't happen.

I have been with Urban trends for years. Everyone there is great. Well trained, great ideas and…read morethey always listen to what the costumer wants. Hair or nails you will walk out feeling fabulous. The salon is calming and well decorated. Great colors. You can also pick up hair products and gifts for yourself or a friend.

Very friendly talented group of stylist. Excellent quality of work. Very relaxed atmosphere. From…read morethe moment you come in till you leave you will feel like a completely new person. Highly recommend

I had a very bad experience with Ricky at this salon. He ripped my hair from my scalp with a hot…read morecomb due to heavy handedness. He denied that it happened when confronted and said he "has been a stylist for years" so it could not have happened, which is not an excuse. I could feel and hear my hair ripping from my scalp as he ran the iron through my hair. What I saw immediately after confirmed what I felt was happening. Even after explaining this, he offered no apology and he was nasty and rude about it. Never once did he offer to correct the problem. I have patches of hair missing in the areas where my hair was ripped out from my scalp due to his negligence and heavy-handedness. I had known him to be a professional designer before this, but it seems that he has lost his touch. I am VERY disappointed because I thought he was a better human. I would never trust him with a hot comb ever again!

This is a little tucked away place in Caledonia off of Douglas Avenue. Very nice on the inside and…read morethey have coffee and tea while you wait. Betty the person who did my hair was very nice and professional. My overall experience and haircut was great.

This is a deceptively elegant salon housed in a two story, converted home. The salon is modern &…read moreserene. Seating is plentiful & comfy. And the STAFF...they are wicked amazing! There is no lack of talent within those walls! I have very over-processed hair due to my penchant to make my dark brown tresses blonde...Betty & Bailey have been able to make my locks smooth as satin! They listen to me during our consultation & take my concerns/questions seriously. Every process is explained to me as well. I'm so happy I found this hidden gem on the North Side! I'd recommend this salon to anyone!

Terrible haircut. Said to keep the length, nope didn't listen…read more Stylist just talked all about herself and business. Criticized my hair twice

Love love love The Bluegrass! I've been going to this salon for 20 years and I will be a loyal…read morecustomer for another 20 years :) It's a gorgeous space that is inviting and cozy, kind of a hip farmhouse vibe that really adds elegance to the experience. Stacy (the owner) is a treasure, so lively and fun to chit chat with. My fav stylist is Bailey! She's a wiz with color and her cuts are always stunning. This place truly is a gem.