I'm only giving two stars because I love the products and the regular employees that are usually there.
I come in fairly regularly and have built relationships with these people, which leads me to my main complaint: the manager.
She is the Rudest person I have ever encountered at any cosmoprof I've visited. Not only does she always give me attitude and follow me around as if I'm going to steal, but I've been there and witnessed her putting her employees down and shaming them.
She's constantly picking on them and belittling them. I've even heard her say to one girl 'maybe your allergies wouldn't be so bad if you'd just eat a Salad once In a while' .... SERIOUSLY?!
For a company based off of beauty and making people feel amazing about themselves, listening to her fat shame an employee had me flabbergasted. She's extremely unprofessional and loves to gossip about her employees to other customers.
I also remember an encounter when I came in with a friend to get the supplies to do her hair for her. My friend has lupus and her hair is fairly thin on top due to this. I remember asking her to help me find a rose gold because my friend wanted some peek-a-boos in her hair. When I asked her she started off by saying 'well your hair is pretty thin from chemical damage' (please note from above that this was NOT the case, we only use demi on her hair and her hair is Naturally blonde) when we explained that wasn't the case and just asked for a recommendation on a nice color she rolled her eyes and said 'ok' as if we didn't know what we were doing. I'm licensed and have been for almost 6 years now, and I know what I'm doing. When we proceeded to the register my friend goes to pay and she got an attitude because my friend was paying for the color and not me. 'you're not licensed so I technically can't sell you this' she really made my friend give me the money and made me pay for it. She knew the whole time our situation and she was just doing it to be petty.
I know other pros who shop there and have also called corporate to complain on her and her attitude towards everybody there. I hope soon they will do something about it! She is getting out of hand! read more