You lost my Keys?!…read more Strike 1: Day of initial cleaning I get a call at work from the crew--my appt was at 1pm when I could meet them to give them instructions. I was told that they finished another job early and if I couldn't meet them 3 hrs earlier, I'd have to reschedule--what?! Worked that out with the office, but shouldnt have bothered. Strike 2: Now, we find out that the reason they haven't called to confirm the service and schedule a new cleaning is that they LOST OUR KEYS including a security key FOB. Strike 3: Jodie claims she has been looking for our key for 2 weeks, but noone took notes on our visit so noone knows where the keys or FOB are. Perhaps this is an excuse for ignoring our email and telling us she will call us back then not doing so? Don't waste your time and money on this company, they are liars who have no accountability.

Not Worth The Headache…read more We hired UMA because we were looking for a licensed, bonded, and insured cleaning service that we could trust with our apartment while we are at work. At first things seemed good. Jodie responded to my first email right away and we chose UMA over some other cleaners in the area because of her availability. However, we soon found out that we must have caught Jodie on a good day, because every other time we tried to communicate with the home office it was like talking to a brick wall. My follow-up emails were never answered. My phone calls were not returned. And when you do get Jodie on the phone you can tell she is overwhelmed. She keeps no records of who was in your house and her scheduling is poor. The cleaners who came to our place showed up 2 hours BEFORE the 2 hour window Jodie instructed me to give them. When my girlfriend explained that we were not there to let them in, they were very rude to her. She could even hear one of them complaining about her in the background. I realize that it was 1pm on a Friday, but why should we feel bad that you want to skip out early and start your weekend? The cleaners who came did a great job on our apartment. That's why I gave UMA two stars. But everything else that comes with UMA is too much to make up for a good cleaning job.

OMG! If you're going to hire someone to clean your home or office and leave it detailed like a…read morefresh BMW, Kendra, with IMadeaMess.net, is the person to go to. 800 sq ft. Of construction dust and indoor/outdookr dirt from workers, and I needed a space rentable and clean in 36 hrs.?! Well, they turned gray and brown to the blue and white they were intended to be, and every tile and piece of glass and chrome in the bathroom sparkled. I even needed a couple screws tightened, and, vroom vroom, done. I was truly impressed. I'll be having Kendra back for return service and so should others try IMadeAMess.net out.

I first contacted Kendra ( also goes by Kene) to perform a deep cleaning of my home after a…read morerenovation. My home went from uninhabitable to sparkly in one day. I have a crazy schedule, so having somebody else do this was life changing. The rates are quite reasonable, especially considering that Kendra is so efficient and no-nonsense. Lesser advertised are Kendra's skills in general carpentry, horticulture, and hospitality management. We've organized lots of projects including caulking, painting, skim-coating and even a custom window replacement. Each one has been finished with great care and attention to detail. If you have a short term rental property IMadeaMess can also do quick turnaround services. The first cleaning included making the beds, and I felt like I was in a luxury hotel, but with my own bed linens... I'm not sure how that happened... hospitality skills. Kendra works with autonomy and has great judgment, but the more you consult the more you will learn and be able to discuss your preferences. Highly recommended. A++

I debated whether I wanted to do this review, because I got the sense the owner had had a rough day…read moreand our experience may not have been typical. First, the cleaners arrived three hours late--a job ran over, then they got lost. (I had given her the address of the complex when I booked the cleaning and she assured me she was familiar with it, but apparently not). Wouldn't have known any of this had I not called and texted to find out where they were. When they arrived in the early afternoon, The owner quoted us a final price and took payment before leaving for another job, and the other person stayed to "clean" our 2 bed (only one being cleaned though), 2 bath apartment. "Clean" is in air quotes because Cleaner #1 didn't do much during their four hours beyond clear the counters off, unplug the cable box from the TV, sweep the kitchen and living room, mop one of the bathrooms and take a long smoke break. The cleaner took a second smoke break at around the 4 hour mark and said the owner would be meeting him downstairs because he had left his cell phone in her car. 45 minutes later the owner returned, and stuck around for about 3 hours to finish the job (Per the owner Cleaner #1 went to get a drink and we never saw him again). I'll give the owner this--she is a hard worker and was pretty clearly trying to salvage the situation. (it's the only reason this is a two star review). She accomplished several times more than cleaner #1 in a little less time. However, in the interests of triage (we were most concerned about the kitchen) we asked her to emphasize cleaning the oven, microwave, and fronts of cabinets above the microwave when we saw how long it was taking, as the stove had a lot of grease buildup. She did a good job on the interiors of both appliances, but left a lot of grease on the fronts of them. I re-cleaned them both this morning, and did a better job in 15 minutes than their combined 8 hours. Long story short, I don't wish them ill, and we may well have caught them on an off day, but we won't be taking her up on her offer of ongoing cleaning. If you want to take a chance on them, I recommend doing so in a low stakes situation (not right before a party or house guests), on a day you have a flexible schedule, and to be very clear on what your top priorities are in the event they run out of time. If I were to do it again I would have told them at the start to just do the kitchen and baths and ignore the rest of the house, given they were already 3 hours late and the rest of the place was reasonably tidy. To the owner: At a minimum, I'd recommend having a performance conversation with cleaner #1. We got the sense he may have created a lot of unnecessary stress for you yesterday, and as a manager myself you deserve better.

I have never had professional cleaning done in my house before but decided to start since I do not…read morehave time to keep my house clean. I chose Touched by Magic based on the positive reviews on yelp and the website. I called and asked a couple of questions, got my quote and scheduled a cleaning. The price was decent and we were able to schedule a cleaning soon. We scheduled the cleaning for Sat at 10 am. Around 10:15, no one showed up so I called to see if she is having trouble finding the house.... no response. I called around 11, still no response. I am very disappointed in the business. There are all these rave reviews and no one showed up. Finally around 12:15, I finally get a text that there was a family emergency. It would have been no big deal if she had to cancel because of an emergency. I understand since stuff happens but it would have showed some kind of sincerity if she told me at the appointed time or before that she couldn't make it. It would have showed an effort and that she didn't forget the appointment but nothing except a text after multiple calls and a voicemail from me.

I own 3 restaurants and this is by far the worst supplier I've ever dealt with, both in the job…read morethat they did, the clean up they didn't do, and their lack of accountability and professionalism . I will never use them again!

Yes a full five stars to these guys. The lenth of time they took was worth every minute Thanks…read moreguys. Im very happy with the cleaning. See you soon.

Andres and his crew were so accommodating to my schedule which was wonderful. I let him know what…read moreI wanted done and they made it happen. His team was friendly and I'd recommend them to anyone. They cleaned the entire house in just a couple of hours and still paid attention to every detail. I'll be calling them again for sure.

Charles booked a job with me, then got antsy when I called him back less than 24 hours after he…read moreleft me two voicemails and two texts. He informed me that he was worried about me, since I was not responsive enough to him. Several hours later, he called me and claimed his "partner" wouldn't allow him to do my job unless I paid cash. It was an $8k job. Charles wanted me to provide him with $4,000 cash to start the job.

Did a great job. Timely, beyond through & was very helpful solving my problem. Terrific cleanup…read more Beautiful plastering. Highly recommend Charles. -Dale Baxter

Really good job! They come to my apartment on time, and they worked quickly and efficiently…read more My kitchen smells really good after the cleaning. But I really wish they can clean the floor more, I can still see the dark spot on the floor. But over all I am satisfied

Used them twice and both times they did a great job. The cleaners were quick thorough and…read moreprofessional. Pricing is great and Dominick and Stephanie are quick to respond to questions. This is the 3rd cleaner I've used in Philly and We will be using them for regular cleanings going forward.