Guthrie Cortland has improved immensely since they took over Cortland Regional medical center…read more Different care is offered. I've had great office experiences from all my doctors in Cortland.

This hospital should be closed!! They should be exposed and…read moreembarrassed of themselves for unprofessional people and care! Bad attitudes from the doctors and nurses , there was 1 male doctor who looked like he had not showered in 50 Million years. He stunk !!! This hospital likes to dismiss black folks.

I have used WellNow a few times now, and each time is a good experience! The staff is friendly and…read moreknowledgeable, and they have always provided quality care quickly. Whether it's been an ankle injury that needed an x-ray or sinus and upper respiratory infections that needed antibiotics, they have, and continue to be, a solid option for when I need care quickly.

From the owner: WellNow Urgent Care is dedicated to providing quick and accessible care for you and your family…read more Offering lab testing, x-ray and diagnostic imaging with the flexibility of walk-ins or online scheduling, we make it easy to get the care you need. Our 24/7 virtual telehealth services allow you to consult with a healthcare professional from the comfort of your home. We work with all insurance plans and offer affordable self-pay options. Visit our website to explore our full range of services.

The people who work here are helpful, compassionate, and skilled…read more The ER is too crowded but that is not the fault of the hospital, but rather the medical system. Even the office people are considerate. My experience in oncology was with the kindest nurses ever.

Terrible patient care rude employees sent me home with a blood clot in my leg so all antibiotics…read morewill take care of that and experienced non-patient friendly

Danny saved the day!…read more I was on my way to an out of town wedding, the office staff was on vacation, and it was Danny's first day back in the office from her graduation. She calmly, professionally, and respectfully listened to my explanation, and then IMMEDIATELY called Kinney and they issued my medication in 20 minutes! THANK YOU DANNY! My apologies for the blindside, but you handled it like a pro! ps. Congrats to all celebrating a Graduate this weekend!

Bobby Lupkowski is a friend of mine and is an individual with a serious mental health disorder…read more These claims have been investigated and found to be false, and as a result there is an order of protection against him for making these false allegations. Please do not believe this nonsense, he IS in counselling and needs to continue with psychotherapy as there is still delusional issues going on.

I needed to find a new doctor quickly and was told they were accepting new patients. My medications…read morehad run out and could not be re-filled and I explained my urgency to them. I visited the office to schedule an appointment. I was given an application to fill out. I said I'm not applying for a job, I want to make an appointment. They said I needed to apply to become a new patient. I've never heard of anything like that nor has anyone else. I have excellent insurance and no serious medical issues. I completed their application and left. A few days later I received a call saying all of their doctors were NOT taking new patients. I told them I clearly stated my urgency when I stopped in and was told they were taking new patients. Now I find out that wasn't true and I wasted 4 days waiting. They CLEARLY don't care about people's well being. In visiting many other doctors in my area I found many are under the Family Care Medical Group. I visited 5 with similar bad results. I would not trust these insensitive, uncaring people with my healthcare.

If you are having a colonoscopy done, be very careful that they "code" it correctly as…read more"preventative" and not "diagnostic." If it is coded as diagnostic, then your insurance will not cover the procedure and you will be out of pocket for thousands of dollars of medical expenses. This is what happened to me!

Was denied care at the urgent care walk in at Willow Ave. today 11/5/2025. The NP (Kristen) refused…read moreto see me as I had been seen for the same issue (chest congestion and cough) at the Hanshaw Rd. office two weeks ago. That is actually what I was told! I was then told that I could only be seen by my primary at this point (!?!?!?). Amy @the front desk (very kind) checked and my primary had no appointments until JANUARY! I was beyond angry. I demanded to see the office manager (another kind person) and she was able to get me a next day appointment with a Dr. Kuntz, he is not my primary GP. So, I was denied care because I am still sick?!?! I have been a patient at Guthrie for over 20 years and have experienced a sharp decline in practioner quality and availability for the past few years. I will be switching to another healthcare practice.

Can't believe this place is still in buisness. I finally got my credit score fixed after this place…read morekept billing me over and over and over. Eventually I stopped paying them. They are sending out fraudulent bills.

The office staff was absolutely HORRIBLE!! Particularly Amanda at the front desk. She is the…read morerudest, piece of crap I've ever encountered! I live 45 minutes away from the office. One day, the office called 5 minutes before my appointment and asked me to reschedule. We were almost there. I did not complain. A month later I called approximately 6 hours prior to my appointment to say that I couldn't make it. I was charged a $25 fine. This place is a joke and i would NEVER refer a single soul to this shithole! With that being said, Dr. Teressa Martin was very personable and knowledgeable, just not accessible!! If this business fails i attribute it solely to the front desk ( receptionist ) AMANDA!!!!