Today was my appointment. It started at the Somerset location where I was told I had come to the…read morewrong location although it was listed on top of the paper and that I needed to travel during rush hour to arrive in East Brunswick time for a2:15pm appointment. I clearly stated to the representative that there was no way I would make it on time and she proceeded to call East Brunswick where I could clearly hear the person say, " yes, tell her to come, and we will see her when she gets here." After driving 40 minutes during rush hour to get there, I was cancelled and made to come back the next day. I have been a patient of University Radiology for well over 15 years and All of a sudden just this year, I've been receiving subpar customer service. It is really unbelievable that you would force a patient who has just had neck surgery 2 weeks ago, and was told after speaking to your office while I stood there and clearly heard your staff say, "to come back to your facility the next day" after cancelling my appointment! Listen, my time is valuable which is why I made this appointment 3 weeks ago! This is not how offices should be ran, especially not in this day and age where people are losing their jobs left and right! There should be an office manager onsite at all times during office hours of operation! No excuse! No manager, no assistant manager...just receptionist at the front desk telling me that they do not know who Somerset's location spoke to! As a patient, I do not feel my health was prioritized at all, and as a woman, I think there is a deep insensitivity to our overall healthcare because cancer has become so common. The reason there is so many lost battles is because of the people patients are forced to interface with initially. This was by far , my breaking point dealing with University Radiology!! By no means, should I , nor other patients for that matter be forced to just simply suck it up. The office manager called me this morning to get my side and to find out if I would/ could come in this afternoon. I replied "no and that I'll never go back there again". No one cares about your healthcare and to all patients you had better advocate for yourself! If you don't, it may be a question of life or death. I will only spend money where I'm valued and my health is a priority. It's disgusting where healthcare has gotten this country especially after this God forsaken administration! Again, I will never a back to University Radiology after dealing with the incompetence of those representatives that work there. And let me add, my initial appointment was at 2:15 pm , which was the same time East Brinswick's location cancelled my appointment. I arrive to them at 2:34pm and played games until almost 3pm! What profile are put into place for late appointments especially the ones that were told to come to your site by your site?!

I set up a payment plan, paid the first payment, then I decided to pay the full amount, they…read morecontinued to bill my debit card. Money is tight, so good thing I checked my bank account daily.

BAIT and SWITCH Called MRI place in my network, they talked…read moreme into going to their 'nicer one in EB'. Over the phone gave me an up-front total price of $350 for the service I needed, because "using your insurance - the deductible would be so much higher'. Asked twice if that was the full price. Day of, they showed up 20 minutes late, took my payment, asked for ID and insurance. Assured me that they weren't billing the insurance, just needed it for records. Guess what I received a week later - a denial of claim as out of network and a bill for $2200+. They ran my insurance and now expect me to pay them over $2200. Don't fall for the "it's one price and so much cheaper than your deductible' scam. On top of that the report sent to my Dr said that I had no gallbladder. I most certainly do. So their results are as questionable as their manner of doing business.

Had the best experience Ever! They where able to accommodate me the same day. Orfelina was my…read moretechnician and she was very professional. I will be returning and recommending family and Friends!

Five Stars for one of the only standing MRI diagnostic imaging machines in New Jersey which also…read morejust happens to be staffed by an incredible team of helpful and friendly professional technicians.    I can personally and unequivocally say that I Highly Recommend East Brunswick Open MRI and their state of the art facilities.

The two star is for the front office that answers the phones. She is just making up things and…read moreprocedures. I never had any instances where my report was not available online or not emailed to me, plenty times from othe r imagecare centers. But she made up some irrational reasons that she can't email me my report telling me she didn't know my identity i said what about I tell you my name , my insurance ID ,birth date and/or place of residence. As she couldn't find any reasons , she just HUNG up on me. This left a horrible taste in my mouth. IF her manager is seeing this , this is an ultimate problem you should resolve today! The technician was good overall . The images came out ok . But would I use this facility again which is 1.5 hour from my house. Most likely not!

I worked for this office for several months Owned by RK. He also has portable ultrasound company …read more The radiology office did not do well. Towards the end he cut hours and at one point stop paying employees. I finally got my money when i contacted state. The business is apparently closed I am trying to get W2 and owner will not be sending it. He is contacting his payroll company who have told me he no longer have account with them and they have no W2. He is not sending W2. as of today the 29th of Jan. Hopefully he send form and he is providing form for employees of his other company. the IRS will contact him regarding this matter and hopefully he sends it before they do. No w2 means long delay for my refund and for me filing my taxes. It is amazing that a owner of a company can do this to employees . Stay away from him and his companies.

The doctors here are amazing, professional, quick and they explain everything. I really recommend…read morethis place especially for new patients as everything always goes smooth when I'm here.

UPDATE: my delivery was amazing. The doctor who I never met was so sweet & made my delivery feel so…read morespecial. After 3 kids I can say this one was my favorite birthing experience. My previous review expressed how nervous I was about seeing so many different doctors BUT, after being a patient now for 2 years it doesn't bother me, especially for annual appointments. I've been going here for a couple months now. I'm not impressed with how impersonal it is. Changed OBGYN's after moving to NJ. Coming from an office with one doctor to Brunswick Hills where there's 8, is not comforting. I have no idea if I will get to meet all 8 doctors before I give birth or if I will remember them on the day of. I called with a billing & blood resultsquestion once & didn't get a call back for two weeks. For this reason I turn to a family member in the medical field when I have a question or concern about my pregnancy instead of calling the office. I wonder how familiar these doctors are with patients after only meeting for a few minutes maybe once ever? The staff seems friendly enough. Wait times haven't been long at all - a plus. I will update my post after giving birth. After this pregnancy I definitely will not be using this office. I will look for an office with 1-3 doctors max. Giving this place a generous three stars because the wait time is not long & the staff seems nice. Otherwise, the unfamiliar faces at each appointment makes me uncomfortable at every visit.

I cannot believe all the negative reviews. I found this imaging center to be not only…read moreprofessionally run, but everyone was so helpful and friendly! I had a lot of imagine done here and was never waiting longer than 5 minutes, if even that long. Very compassionate drs, techs and nurses. Overall the best experience ever at an imaging place.

I've been going here for breast screenings for years and it used to be fine. Unfortunately this…read moreplace has taken a turn for the worse. A recent visit started out bad - the brusque nurses assistant explained how I had been scheduled for the wrong procedure as if it were my fault, while wearing an impatient look on her face to demonstrate she didn't have time for my questions. After changing, I was put into a private women-only room, but with the TV blaring loud political news. I asked if I could move and they said I could wait in the general waiting area (with a paper gown and no bra? No thank you!). Finally called in after more loud TV stress. After my procedure (the tech was very nice) the doctor entered and quickly gave me information about three procedures that I'd never heard of, inviting me to schedule more expensive tests (I know the costs now because I have an HSA) without even first giving me the results of the test I'd just had. I had to ask her for that!!! Now doctors are upselling, I guess. Then the brusque assistant did another test. When asking me about my medical history she got many facts wrong. When I corrected her she repeated the incorrect ones, clearly not understanding. She finally got frustrated and insisted that I leave the imaging machine, and go, topless to fill information in on my form, correcting the facts she had missed. This was humiliating to say the least. Finally, after two hours, a procedure that should have taken 1 hour and had turned into an ordeal, was over. Never again will I go to this location.

It's difficult to understand the negative reviews. I've been going here for more than 2 decades…read moreand never found the experience inadequate -- except for the occasional front desk admitting staff that sometimes forgets about notifying you about a hard copy CD -- after 20-30 mins. However, the screening technicians know what they're doing and are exceptionally focused. I'm not there to be catered to. Just need results to my physicians which they always deliver a.s.a.p.

Be aware of possible scamming with their billing. Went to Barnabas emergency room back in October…read more2025, received a hospital bill that got completely paid off with my insurance. Then today March 2026 I'm notified that THIS company has sent me to collections for a $415 bill that appeared out of nowhere. There's no charge or trace of this bill on my actual hospital bill/receipt. In the months that have passed they have never contacted me or made it known in anyway that I had a bill with them despite having access to all of my contact information, address included. It's as if the bill appeared out of thin air. I called customer service hoping for access to more information on this charge and (as is my right) the option to pay with my insurance, I was denied both immediately. I was told there was no way for me to access the bill or ANY information with University Radiology despite them being responsible for the charge, I was denied the option to pay with my insurance and was told I had no choice but to pay the $415 to the debt collectors ( Remex inc) who also provided no information on this sudden charge and is leaving no option but to pay off the bill TODAY . As someone who now has to cough up almost $500 for a mystery charge or suffer bad credit I seriously recommend avoiding any hospitals working with them you can check who they work with on their website at the bottom of the page.

Great place for diagnostic work. Parking is attached to the facility, staff is knowledgeable and…read morecourteous and I didn't have to wait more than a few minutes for any of my 3 appointments (although I do make my appts early - the later you make them, the more delayed they can get in ANY medical facility.)

We drove a long distance here to get a sonogram for my spouse who was in a lot of pain. The first…read morefloor reception spoke to me in a robotic way and didn't allow me upstairs or even explain the situation. When he went upstairs, the staff upstairs complained they never received a referral from him and purposely provided him with a wrong email address to send the referral to. With a high blood pressure, my spouse stood there and tried to continuously email the referral to them without any assistance. The doctor that provided us with the referral got 4 confirmations that their fax copy also went through. Because it was close to 5 oclock they cancelled him appointment without his knowledge. I understand you want to go home at 5pm sharp, I totally understand it's the time of an epidemic but I was appalled at how a human being can treat another human being. Since we are in the medical field ourselves we will absolutely refrain from sending anyone to your office.

This visit Quick and easy, totally painless. Phlebotomist was friendly and I got in and out fast…read morewith no issues. Definitely a great visit, care was excellent no pinch!!!

The Service was Horrible. They lost my prescription and I had an appointment. and told me if I…read morewould come back with the medication I could be seen right away, but when I came back with my prescription they said I needed to check in on standby. When I asked a doctor for help they said they can't help me this time and to top it all off the care wasn't Good just subpar at best. To conclude anyone looking to get bloodwork done and labs to seriously look at another place to get it done.