After having a good visit here yesterday and then reading the harsh reviews and ratings, all I can…read moresay is, the staff here is working hard for the health of their patients and deserves more appreciation! The technicians who did the MRI and scans were polite and professional. The facility is clean and comfortable. There is plenty of free parking and the building is easy to find and in a convenient location. The administration is switching to paperless, and during this transition time, patients are required to fill out a bunch of paperwork and then fill out a duplicate questionnaire on a digital tablet. Yes, it is repetitive and annoying. I wish administration had figured out a better way. But there is no reason for patients to be aggressive to the front desk staff over this policy that they are obligated to follow as part of their job. Also, this is not an emergency room, and anyone who complains about that, needs to realize what this facility is here for--imaging. While I was waiting, I saw someone come asking for emergency medical treatment. The woman at the front desk explained that he would need to go to the ER. (I didn't hear what his illness was). Furthermore, a patient needs to have a prescription from a Dr to come here. I saw another person walk in saying he needed an xray and when the staff explained they can't do one without a Dr's signed Rx, he was angry. Lastly, the front desk staff requests every patient to use Purell upon entering. One woman I saw refused to sanitize her hands, saying she had just done it in her car before coming into the building. The front desk staff asked three times nicely and the woman refused every time. Guess what? The fourth time, the receptionist took an angry tone and then the woman complied while making a face. Based on what I witnessed and experienced yesterday, I think the staff here are doing a amazing job contending with problematic situations all day long! Everyone who is still coming to work in health care these days has my gratitude!

I had a very disappointing experience at the University Radiology Group location in East Brunswick…read more This is not the first time I've noticed that I am directed to use the self-check-in iPad while other patients who arrive after me are immediately called to the front desk and assisted by staff. During my most recent visit, there was no one being helped when I approached the front desk, yet I was told to use the iPad instead of being assisted. While I was checking in, other patients arrived and were immediately called to the desk. I politely asked why they were being helped while I was always sent to the iPad. The front desk employee told me it was because those patients were walk-ins. I then asked, "How did you know I had an appointment if I hadn't even said a word or given you my name? My appointment isn't written on my clothes." I felt the explanation did not make sense and did not address why I was being treated differently. The situation became even more upsetting when one of the front desk employees raised her voice. When I respectfully asked her to lower it, she replied, "I was born like that." It was only after I told her I was going to record the interaction that she lowered her voice. I found this behavior unprofessional and disrespectful. I felt I was treated differently from other patients. I cannot say why, but because this has happened more than once, it left me questioning whether I was being treated fairly. Every patient deserves to be treated with the same courtesy, respect, and professionalism. I do want to recognize that the radiology technologist who performed my exam was kind, professional, and respectful. My complaint is specifically about my experience with the front desk staff, not the clinical care I received. I hope management addresses this issue and ensures all patients are treated consistently and respectfully from the moment they arrive.

BAIT and SWITCH Called MRI place in my network, they talked…read moreme into going to their 'nicer one in EB'. Over the phone gave me an up-front total price of $350 for the service I needed, because "using your insurance - the deductible would be so much higher'. Asked twice if that was the full price. Day of, they showed up 20 minutes late, took my payment, asked for ID and insurance. Assured me that they weren't billing the insurance, just needed it for records. Guess what I received a week later - a denial of claim as out of network and a bill for $2200+. They ran my insurance and now expect me to pay them over $2200. Don't fall for the "it's one price and so much cheaper than your deductible' scam. On top of that the report sent to my Dr said that I had no gallbladder. I most certainly do. So their results are as questionable as their manner of doing business.

Had the best experience Ever! They where able to accommodate me the same day. Orfelina was my…read moretechnician and she was very professional. I will be returning and recommending family and Friends!

Five Stars for one of the only standing MRI diagnostic imaging machines in New Jersey which also…read morejust happens to be staffed by an incredible team of helpful and friendly professional technicians.    I can personally and unequivocally say that I Highly Recommend East Brunswick Open MRI and their state of the art facilities.

The two star is for the front office that answers the phones. She is just making up things and…read moreprocedures. I never had any instances where my report was not available online or not emailed to me, plenty times from othe r imagecare centers. But she made up some irrational reasons that she can't email me my report telling me she didn't know my identity i said what about I tell you my name , my insurance ID ,birth date and/or place of residence. As she couldn't find any reasons , she just HUNG up on me. This left a horrible taste in my mouth. IF her manager is seeing this , this is an ultimate problem you should resolve today! The technician was good overall . The images came out ok . But would I use this facility again which is 1.5 hour from my house. Most likely not!

I worked for this office for several months Owned by RK. He also has portable ultrasound company …read more The radiology office did not do well. Towards the end he cut hours and at one point stop paying employees. I finally got my money when i contacted state. The business is apparently closed I am trying to get W2 and owner will not be sending it. He is contacting his payroll company who have told me he no longer have account with them and they have no W2. He is not sending W2. as of today the 29th of Jan. Hopefully he send form and he is providing form for employees of his other company. the IRS will contact him regarding this matter and hopefully he sends it before they do. No w2 means long delay for my refund and for me filing my taxes. It is amazing that a owner of a company can do this to employees . Stay away from him and his companies.

Many of their physicians left the practice, without notifying their patients which in itself is…read morevery unprofessional and shows complete lack of concern for their patients welfare. When I called the practice to inquire about not being notified that my Doctor had left, the receptionist told me it's not their obligation to do so. Unacceptable response.

The doctors here are amazing, professional, quick and they explain everything. I really recommend…read morethis place especially for new patients as everything always goes smooth when I'm here.

I cannot believe all the negative reviews. I found this imaging center to be not only…read moreprofessionally run, but everyone was so helpful and friendly! I had a lot of imagine done here and was never waiting longer than 5 minutes, if even that long. Very compassionate drs, techs and nurses. Overall the best experience ever at an imaging place.

I've been going here for breast screenings for years and it used to be fine. Unfortunately this…read moreplace has taken a turn for the worse. A recent visit started out bad - the brusque nurses assistant explained how I had been scheduled for the wrong procedure as if it were my fault, while wearing an impatient look on her face to demonstrate she didn't have time for my questions. After changing, I was put into a private women-only room, but with the TV blaring loud political news. I asked if I could move and they said I could wait in the general waiting area (with a paper gown and no bra? No thank you!). Finally called in after more loud TV stress. After my procedure (the tech was very nice) the doctor entered and quickly gave me information about three procedures that I'd never heard of, inviting me to schedule more expensive tests (I know the costs now because I have an HSA) without even first giving me the results of the test I'd just had. I had to ask her for that!!! Now doctors are upselling, I guess. Then the brusque assistant did another test. When asking me about my medical history she got many facts wrong. When I corrected her she repeated the incorrect ones, clearly not understanding. She finally got frustrated and insisted that I leave the imaging machine, and go, topless to fill information in on my form, correcting the facts she had missed. This was humiliating to say the least. Finally, after two hours, a procedure that should have taken 1 hour and had turned into an ordeal, was over. Never again will I go to this location.

It's difficult to understand the negative reviews. I've been going here for more than 2 decades…read moreand never found the experience inadequate -- except for the occasional front desk admitting staff that sometimes forgets about notifying you about a hard copy CD -- after 20-30 mins. However, the screening technicians know what they're doing and are exceptionally focused. I'm not there to be catered to. Just need results to my physicians which they always deliver a.s.a.p.

Be aware of possible scamming with their billing. Went to Barnabas emergency room back in October…read more2025, received a hospital bill that got completely paid off with my insurance. Then today March 2026 I'm notified that THIS company has sent me to collections for a $415 bill that appeared out of nowhere. There's no charge or trace of this bill on my actual hospital bill/receipt. In the months that have passed they have never contacted me or made it known in anyway that I had a bill with them despite having access to all of my contact information, address included. It's as if the bill appeared out of thin air. I called customer service hoping for access to more information on this charge and (as is my right) the option to pay with my insurance, I was denied both immediately. I was told there was no way for me to access the bill or ANY information with University Radiology despite them being responsible for the charge, I was denied the option to pay with my insurance and was told I had no choice but to pay the $415 to the debt collectors ( Remex inc) who also provided no information on this sudden charge and is leaving no option but to pay off the bill TODAY . As someone who now has to cough up almost $500 for a mystery charge or suffer bad credit I seriously recommend avoiding any hospitals working with them you can check who they work with on their website at the bottom of the page.

Great place for diagnostic work. Parking is attached to the facility, staff is knowledgeable and…read morecourteous and I didn't have to wait more than a few minutes for any of my 3 appointments (although I do make my appts early - the later you make them, the more delayed they can get in ANY medical facility.)

We drove a long distance here to get a sonogram for my spouse who was in a lot of pain. The first…read morefloor reception spoke to me in a robotic way and didn't allow me upstairs or even explain the situation. When he went upstairs, the staff upstairs complained they never received a referral from him and purposely provided him with a wrong email address to send the referral to. With a high blood pressure, my spouse stood there and tried to continuously email the referral to them without any assistance. The doctor that provided us with the referral got 4 confirmations that their fax copy also went through. Because it was close to 5 oclock they cancelled him appointment without his knowledge. I understand you want to go home at 5pm sharp, I totally understand it's the time of an epidemic but I was appalled at how a human being can treat another human being. Since we are in the medical field ourselves we will absolutely refrain from sending anyone to your office.