I had a very disappointing experience at the University Radiology Group location in East Brunswick…read more This is not the first time I've noticed that I am directed to use the self-check-in iPad while other patients who arrive after me are immediately called to the front desk and assisted by staff. During my most recent visit, there was no one being helped when I approached the front desk, yet I was told to use the iPad instead of being assisted. While I was checking in, other patients arrived and were immediately called to the desk. I politely asked why they were being helped while I was always sent to the iPad. The front desk employee told me it was because those patients were walk-ins. I then asked, "How did you know I had an appointment if I hadn't even said a word or given you my name? My appointment isn't written on my clothes." I felt the explanation did not make sense and did not address why I was being treated differently. The situation became even more upsetting when one of the front desk employees raised her voice. When I respectfully asked her to lower it, she replied, "I was born like that." It was only after I told her I was going to record the interaction that she lowered her voice. I found this behavior unprofessional and disrespectful. I felt I was treated differently from other patients. I cannot say why, but because this has happened more than once, it left me questioning whether I was being treated fairly. Every patient deserves to be treated with the same courtesy, respect, and professionalism. I do want to recognize that the radiology technologist who performed my exam was kind, professional, and respectful. My complaint is specifically about my experience with the front desk staff, not the clinical care I received. I hope management addresses this issue and ensures all patients are treated consistently and respectfully from the moment they arrive.

Today was my appointment. It started at the Somerset location where I was told I had come to the…read morewrong location although it was listed on top of the paper and that I needed to travel during rush hour to arrive in East Brunswick time for a2:15pm appointment. I clearly stated to the representative that there was no way I would make it on time and she proceeded to call East Brunswick where I could clearly hear the person say, " yes, tell her to come, and we will see her when she gets here." After driving 40 minutes during rush hour to get there, I was cancelled and made to come back the next day. I have been a patient of University Radiology for well over 15 years and All of a sudden just this year, I've been receiving subpar customer service. It is really unbelievable that you would force a patient who has just had neck surgery 2 weeks ago, and was told after speaking to your office while I stood there and clearly heard your staff say, "to come back to your facility the next day" after cancelling my appointment! Listen, my time is valuable which is why I made this appointment 3 weeks ago! This is not how offices should be ran, especially not in this day and age where people are losing their jobs left and right! There should be an office manager onsite at all times during office hours of operation! No excuse! No manager, no assistant manager...just receptionist at the front desk telling me that they do not know who Somerset's location spoke to! As a patient, I do not feel my health was prioritized at all, and as a woman, I think there is a deep insensitivity to our overall healthcare because cancer has become so common. The reason there is so many lost battles is because of the people patients are forced to interface with initially. This was by far , my breaking point dealing with University Radiology!! By no means, should I , nor other patients for that matter be forced to just simply suck it up. The office manager called me this morning to get my side and to find out if I would/ could come in this afternoon. I replied "no and that I'll never go back there again". No one cares about your healthcare and to all patients you had better advocate for yourself! If you don't, it may be a question of life or death. I will only spend money where I'm valued and my health is a priority. It's disgusting where healthcare has gotten this country especially after this God forsaken administration! Again, I will never a back to University Radiology after dealing with the incompetence of those representatives that work there. And let me add, my initial appointment was at 2:15 pm , which was the same time East Brinswick's location cancelled my appointment. I arrive to them at 2:34pm and played games until almost 3pm! What profile are put into place for late appointments especially the ones that were told to come to your site by your site?!

BAIT and SWITCH Called MRI place in my network, they talked…read moreme into going to their 'nicer one in EB'. Over the phone gave me an up-front total price of $350 for the service I needed, because "using your insurance - the deductible would be so much higher'. Asked twice if that was the full price. Day of, they showed up 20 minutes late, took my payment, asked for ID and insurance. Assured me that they weren't billing the insurance, just needed it for records. Guess what I received a week later - a denial of claim as out of network and a bill for $2200+. They ran my insurance and now expect me to pay them over $2200. Don't fall for the "it's one price and so much cheaper than your deductible' scam. On top of that the report sent to my Dr said that I had no gallbladder. I most certainly do. So their results are as questionable as their manner of doing business.

Had the best experience Ever! They where able to accommodate me the same day. Orfelina was my…read moretechnician and she was very professional. I will be returning and recommending family and Friends!

Five Stars for one of the only standing MRI diagnostic imaging machines in New Jersey which also…read morejust happens to be staffed by an incredible team of helpful and friendly professional technicians.    I can personally and unequivocally say that I Highly Recommend East Brunswick Open MRI and their state of the art facilities.

The two star is for the front office that answers the phones. She is just making up things and…read moreprocedures. I never had any instances where my report was not available online or not emailed to me, plenty times from othe r imagecare centers. But she made up some irrational reasons that she can't email me my report telling me she didn't know my identity i said what about I tell you my name , my insurance ID ,birth date and/or place of residence. As she couldn't find any reasons , she just HUNG up on me. This left a horrible taste in my mouth. IF her manager is seeing this , this is an ultimate problem you should resolve today! The technician was good overall . The images came out ok . But would I use this facility again which is 1.5 hour from my house. Most likely not!

I worked for this office for several months Owned by RK. He also has portable ultrasound company …read more The radiology office did not do well. Towards the end he cut hours and at one point stop paying employees. I finally got my money when i contacted state. The business is apparently closed I am trying to get W2 and owner will not be sending it. He is contacting his payroll company who have told me he no longer have account with them and they have no W2. He is not sending W2. as of today the 29th of Jan. Hopefully he send form and he is providing form for employees of his other company. the IRS will contact him regarding this matter and hopefully he sends it before they do. No w2 means long delay for my refund and for me filing my taxes. It is amazing that a owner of a company can do this to employees . Stay away from him and his companies.

I am using the practice for over 18 years and I highly recommend the place . A lot of changes…read morethrough the years but always great services . The trust that they build over the years made me to continue choosing them for my medical care . The renovated place is been always clean. The stuff is friendly efficient.. great nurses and practitioner nurses that they're there for you to assist you anything you need. Always polite and ready to work with your schedule and your needs.. you can leave a message when they're busy. They will always return your call. Doctors always wonderful super efficient, and always there to take their time with you explaining you the details on any medical issues that might occur. Dr Christoper Naraine was really amazing made me feel safe took his time to explain to me all the details about my my condition and what were the options for me for if I chose non surgical method, or the procedure . Never felt rushed or uncomfortable. If there were more than five stars, I would've given that to them.

I placed a phone call to Axia's Center for Breast Health two days ago - on 9/23/2026, during…read moreapproximately 1:30-2:30 pm. The woman who answered the phone was not Teresa. Teresa is always very kind and professional. I'd asked this person whom I was speaking with, and she stated her name quickly so that I could not quite hear it. I mentioned that I was having difficulty reconciling my reports and multiple discs given to me from this center so that I could transfer my records to another facility. Several weeks prior, the manager from Axia (who was very professional and lovely) called me and assured me that the center would transfer all of my records including all my images and reports, to the new facility. None of that occured. Back to the current conversation on 9/23/26 - I'd complained to this person that the discs that Axia had given to me, contained an incomplete date of birth for me, and my last name was misspelled; and, none of the discs were labeled with the particular diagnostic test. Proper labeling is a standard of care in all healthcare settings. The person on the phone talked over me during the entire conversation. She stated loudly: "You are responsible for your own information; not us." I tried to tell her that the facility released discs without appropriate labeling on the discs. How was I supposed to know what images (breast mammograms OR breast ultrasound, which breast, etc.) was on each of these discs? Moreover, the dates were incomplete - date of birth and dates of exams. There were years but no month and date. Again, she yelled over me: "YOU are responsible for YOUR OWN information." I am an APN (Advanced Practice Nurse) for 46 years. I work as an educator. Additionally, I co-owned and operated a dental practice for decades. I would never/ever have a person such as this speaking with patients and/or patient-facing in ANY clinical setting. She is unprofessional and potentially unsafe, since she is unwilling to listen to patients; and, she is very obviously misinformed and requires extensive re-education and retraining. Their patient portal (Healow) does not work well and I've found their staff oftentimes have difficulty using it. The two-factor authentication feature often does not work properly and there is little-to-no support for this portal. The original physician group of Brunswick Hills OBGYN, separated from Axia in May 2026. I was a patient of the original practice for 31 years. I found the original physician group is now practicing in New Brunswick on Plum Street. I'm so happy they separated from Axia. As an APN, I will not be referring patients to ANY Axia facility.

I cannot believe all the negative reviews. I found this imaging center to be not only…read moreprofessionally run, but everyone was so helpful and friendly! I had a lot of imagine done here and was never waiting longer than 5 minutes, if even that long. Very compassionate drs, techs and nurses. Overall the best experience ever at an imaging place.

I've been going here for breast screenings for years and it used to be fine. Unfortunately this…read moreplace has taken a turn for the worse. A recent visit started out bad - the brusque nurses assistant explained how I had been scheduled for the wrong procedure as if it were my fault, while wearing an impatient look on her face to demonstrate she didn't have time for my questions. After changing, I was put into a private women-only room, but with the TV blaring loud political news. I asked if I could move and they said I could wait in the general waiting area (with a paper gown and no bra? No thank you!). Finally called in after more loud TV stress. After my procedure (the tech was very nice) the doctor entered and quickly gave me information about three procedures that I'd never heard of, inviting me to schedule more expensive tests (I know the costs now because I have an HSA) without even first giving me the results of the test I'd just had. I had to ask her for that!!! Now doctors are upselling, I guess. Then the brusque assistant did another test. When asking me about my medical history she got many facts wrong. When I corrected her she repeated the incorrect ones, clearly not understanding. She finally got frustrated and insisted that I leave the imaging machine, and go, topless to fill information in on my form, correcting the facts she had missed. This was humiliating to say the least. Finally, after two hours, a procedure that should have taken 1 hour and had turned into an ordeal, was over. Never again will I go to this location.

Dad going in for Brain MRI…read more Wait time was little. My dad gets cold easily so I asked for a blanket which they got him for the waiting room. very nice staff! Loved my dads technician and overhearing the other the way they treat the patients with such care. This location has an open mri if you need that.

I waited for an anointment for a couple of months. They sent email to me a couple of days before…read morethe appointment that said I was required to pay them at the time of the appointment, before they even process the claim with my insurance. I called to explain that I almost met my deductible and there are claims being processed, and if I pay now there is a big chance they would have to refund me and I really have no time to deal with it. There wasn't even an attempt to resolve this situation, so I had to cancel. Disappointed! And I don't live in Fort Lee anymore; I live in Somerset County, just to make sure I am talking about the radiology on Veronica Avenue.

Great place for diagnostic work. Parking is attached to the facility, staff is knowledgeable and…read morecourteous and I didn't have to wait more than a few minutes for any of my 3 appointments (although I do make my appts early - the later you make them, the more delayed they can get in ANY medical facility.)

We drove a long distance here to get a sonogram for my spouse who was in a lot of pain. The first…read morefloor reception spoke to me in a robotic way and didn't allow me upstairs or even explain the situation. When he went upstairs, the staff upstairs complained they never received a referral from him and purposely provided him with a wrong email address to send the referral to. With a high blood pressure, my spouse stood there and tried to continuously email the referral to them without any assistance. The doctor that provided us with the referral got 4 confirmations that their fax copy also went through. Because it was close to 5 oclock they cancelled him appointment without his knowledge. I understand you want to go home at 5pm sharp, I totally understand it's the time of an epidemic but I was appalled at how a human being can treat another human being. Since we are in the medical field ourselves we will absolutely refrain from sending anyone to your office.

This visit Quick and easy, totally painless. Phlebotomist was friendly and I got in and out fast…read morewith no issues. Definitely a great visit, care was excellent no pinch!!!

Mita is absolutely painless and very quick drawing blood. She is always patient, pleasant, and…read moreextremely professional. I can't praise her enough. Many healthcare workers over the years have had trouble finding a good vein for either drawing blood or inserting an iv in me. Today she found a vein and drew four vials within minutes, and left no bruises. It was so easy and I felt no pain. Thanks to her skills, I no longer dread having blood tests! Quest is lucky to have her working there!