After celebrating New Year's Eve year after year in the comfort of my own home, I decided to take the plunge and travel somewhere I've never been to before. After discussing with my girlfriend and close friends, we decided to make it a trip to New Orleans, Louisiana. Knowing how crazy of a party city it could be, we were extremely excited. At first, we started looking at hotels in the area and realized that what we were getting for the price was simply not worth it. Seeing how we were a large group, we started looking up vacation houses for rent instead and were surprised by the value we were getting. Ultimately, we went along and contacted Heirloom. They were fast to respond and had everything set up for us quickly. Looking at the pictures on the website, I thought these pictures were too good to be true, but this was not the case. This house was absolutely gorgeous and these website pictures were spot on. A large kitchen with an island, a very cozy living room with enough sofa space for 10 people, a huge Smart TV with the latest apps (Netflix), king size beds which were very comfortable, art and decor which really set the feel of our stay in New Orleans are just a few things you can expect if you are staying at this house. The location was even more impressive. A five minute walk from Frenchmen street and very close to several cozy coffee shops. Bourbon street was also a comfortable walking distance away. I could easily say that spending New Years Eve at this home from Heirloom has been an unforgettable experience (I did not want to go home!). I definitely plan on using them again if I go to another city where they are located. I highly recommend Heirloom to anyone who wants to travel and stay somewhere cozy and comfortable. You will not be dissapointed. read more

I was on Airbnb looking for a place in New Orleans for a big group of my friends and I. It was the first trip we had taken together in a long time and we were having trouble finding a space that we all could stay together. Luckily I stumbled upon an Heirloom property. I was beyond blown away by the pictures and it did not stop there. When we got to New Orleans we got our email with our access code. That made things so much easier then having to get keys and decide who would be responsible for them. Upon entrance the first thing you notice is how the interior of the house is super modern, stylish and clean. It was really open and had a ton of space for my group we never felt cramped or like we were in each others way which is always a challenge when we get together. One of the things that I care about the most is the bedroom. The bedroom was so clean and comfortable and the bed was perfect! After seeing the inside we proceeded outside onto the deck where we lounged and had a few dinners. Off the deck is the pool where we spent a lot of time when we weren't out. The pool was so nice to have to beat the Louisiana heat! As I mentioned above we had dinner there a few times we used the grill at the property and it worked great it was huge so no none had to wait all our food came out at once. Lastly their customer service was incredible! They only have to provide us with a space to stay but they go above and beyond! We called Heirloom since we had never been to New Orleans to ask about some places when we wanted to eat out and for suggestions on nightlife. They provided us with a bunch of options that ended up making our trip the perfect all around experience for a group of buddies who do not get to see each other all that often anymore! Thank you Heirloom! read more

We just returned from a 3 night stay in Savannah where my husband and I (and 10 of our friends and family) rented Stayloom's Palatial Artisan Duplex. The duplex was beautiful... Inside and out. The house was easy to find, had plenty of FREE on street parking, beautifuly decorated, VERY clean, and well appointed. We found it to be pretty close to everything...we walked everywhere. If a mile or two walk isn't for you then uber is a short trip to anywhere you want to go. The living room & kitchen (on both sides of the dublex) were open to each other so easy for everyone to sit and visit with each other. The beds were comfortable, the linens were AMAZING, soft and warm but still light weight. The bathrooms all had plenty of towels as well as nice quality shampoo, conditioner, and body wash. All the sinks also had hand soap. The kitchen was clean and had everything we needed...including dish soap, dishwasher pods, and extra trash bags! There was a laundry room, also stocked with everything needed. The small back patio was adorable and contained a small pool (both side of the duplex had a pool) with a nice water feature. We did not use the pool because it is not heated and it was January, but we hope to come back in the summer and lounge in the pool! All the info we needed for our trip was sent to us in advance and any and all questions we had were answered...right away! I am happy to know that this rental company is located in other cities...I feel confident in chosing one of their properties based on the excellent stay we had in Savannah. read more

It seems as if I am not the only one running into issues with Heirloom/Stayloom/CorpHouses. While planning a trip to New Orleans for late March, I had responded to an Air BnB listing for a house. The owner, 'Heirloom,' reached out and directed me to reach out to their company directly by '...typing Stayloom or Stay Heirloom into any search engine' in order to book the property directly with Stayloom as opposed to on the Air BnB website (likely against Air BnBs policy). I proceeded to book with Stayloom directly. As COVID19 became more of a national emergency I reached out to Stayloom to see if I would be receiving a refund (I was unable to speak with Frank or any owner of Stayloom directly after many emails and phone calls). I was told I would if any events and/or flights were cancelled due to COVID19; see below. When I followed up to take the company up on the offer they all of sudden changed their policy to only issue credits. The credit is of no use considering nobody knows when it will be safe to travel again! Not to mention this was ~$7,500 that I could use during these trying times. I asked for 50% of my cash back and they still said no. Only a credit. It's absolutely mind boggling that during a pandemic they are changing their policies daily and refusing to issue cash refunds, even 50%. From an ethical standpoint, among other reasons, I would not recommend using Heirloom. They were so quick to take my money, but suddenly quite hard to come to an amicable resolution. read more

This is our first time using Airbnb vs a hotel. The experience with Heirloom was excellent from the start. Every step spelled out and low stress; booking, checking in and checking out. We might never book a hotel room again! This apartment is in a beautiful building and has a clean comfortable living space. We felt right at home with fresh towels, toiletries, coffee pot, some condiments, smart tv, ac, etc). A full kitchen and 2 full bathrooms. All the furnishings clean and modern. The beds were very comfortable. Four large bedrooms with plenty of sleeping room. The bunk beds, daybed plus 2 more hide-a-way beds is perfect for anyone with children. There's still 4 full size beds for adults! Bonus little outdoor porch that got a good breeze as it's on the 3rd floor. A parking spot is provided. Finding parking on the street is challenging. If you don't mind walking, there's so much to see and do within a 30 minute walk. That includes Fenway! The cafe right below (Milkweed) was our go-to breakfast and one time supper. Good food, good price. This location provided us the opportunity to experience Boston in a way that made us feel like we actually live there and not just visiting. Staying in this Heirloom apartment was certainly key in making our trip so enjoyable. I wish we could have stayed several more days. Next time we will! read more

This house was perfect for our family gathering! We in Boston for a family wedding and had lots of people. Although we filled it up, the house still seemed roomy and provided a very comfortable space to gather. This house appears to have been recently renovated and they did a great job...it is beautiful (and very clean)! The location is awesome! It is in a small community in the south end and is walk-able to all kinds of local amenities (restaurants, a grocery store, liquor store, morning coffee, etc.) It is also a block from a nice park with a great playground for kids and only a few blocks to a beach (also walk-able). The wedding and extra-curricular activities that we participated in were all located in the Boston Harbor and Boston Common area...all just a 5 - 10 minute uber drive away. Very convenient! The only thing I would warn you about is the parking. There are very few public spots, so we had to park in a parking garage about a mile and a half away. But once we unloaded our things, then parked, we never needed the car again. Also, David could not have been more helpful and communicative. He answered questions within minutes and provided us with all kinds of information about the house and the area. I highly recommend this rental property, you won't be disappointed!!! read more

Just returned home from my bachelorette party in Austin, TX where we stayed at an Heirloom property. We were a large group so when I initially started my home search I was nervous that I wouldn't find anything that would fit 19 people - I was so excited to find Heirlooms property and even more excited to see it in person. The decor was so cute, all rooms made up and tidy, and the pool was perfect for the Austin heat. The property was technically two homes (the larger in the front and the smaller in the back) and was a perfect set up for our group. I think if the photos could be updated to clearly show how the lot is laid out, it would be helpful to see. We had a few issues with the air conditioning in the downstairs bedroom in the front house and the front two bedrooms in the back house which wasn't ideal for the hot weekend we had. We also had an issue with power outlets in the back house so some girls had to get ready in the hallways. We did contact the office on Saturday and left a message but never heard back. Although it wasn't ideal, it was a manageable issue and didn't have a huge effect on our weekend. Overall, booking with Heirloom was a seamless experience and we had such a fun time down in Austin. Will definitely book with them in the future! read more

I stayed at the Heirloom in New Orleans, La. This place was amazing. It was my home away from home for four days while attending a conference at the Convention Center. Although is took me some time to actually find the spot, the location is ideal and within walking distance to Bourbon Street, the French Market, and the Convention Center. It is located right between Canal and Poydras. The room was very spacious and cozy. I stayed alone, but plan to stay here with my family on our next New Orleans excursion. I emailed any questions I had and got responses almost immediately. This was very helpful as there is no front desk/receptionist in the lobby. I parked in a parking garage one block over, for $25 a night, which beats any hotel parking (usually running $35 to $45 a night). I had everything I needed while away from home, including a washer and dryer, a dishwasher, a fully equipped kitchen, Netflix, and comfy spots to relax and get some work done. The A/C worked great, and it was very clean. The bed and sheets were superior, and I slept very well each night. The price was great, especially for New Orleans and being so close to many of the wonderful places the city has to offer. Thanks Heirloom for making my New Orleans stay even better! read more

Our group of eight women were in Boston to compete in the Head of the Charles Regatta. The apartment worked out really well for us. Each rower wanted their own bed, so we used the 6 beds (sizes twin to queen) and the two day beds which were all very comfortable. The two rollaways on the other hand were very short and hung through - only really usable for smaller children. The apartment was clean and comfortable. We only used the AC when we first arrived to cool down the apartment a bit. There were plenty of bedding and towels. The kitchen was equipped for the number of people and all the appliances incl. dish washer and washer worked fine - we did not use the dryer, but there is one. A water cooker and a bigger colinder would be useful additions. The neighborhood is okay and the location near a red line subway stop is convenient. There are good pubs and restaurants as well as gas stations and groceries in the immediate area. We didn't have a car, but Fri. after 2 PM until Monday 9 AM one can park on the road in front of the house. Frank, our contact at heirloom, was always quick to respond. We would use Heirloom again when looking for a place to stay in Boston or another city. read more

The house was awesome! Thanks Heirloom! Stayed in New Orleans with a group of 9. The house was great; it was very clean, comfortable and spacious. The pictures advertising the space were an accurate representation. Nicely decorated but again and most importantly comfortable (the beds were good and there were plenty of towels and other basics). There were even 12 beers in the fridge. It's possible they weren't left by management but I think they were and in any case it's a smart move for a short term rental who wants to make a good first impression. The processed communication was great (advance info, house manual, check in, door code delivery, check out). It's easy to make this part of a short term rental overly complicated. Heirloom did a great job keeping it very simple. Not too much and not too little. Seamless. I booked directly through their site and I saved quite a bit by avoiding Airbnb/short term rental fees. Next time I'm looking for an Airbnb/short term rental I will definitely check Heirlooms site (stayloom.com) to see what they have available. Our house was great and it was a well run operation! Thanks again! read more

Me and two friends rented from Heirloom, in New Orleans, Bywater area. We rented via AirBNB, the place was pretty accurate. Easy check in and check out instructions. The pictures were stunning and didn't do the place justice. The place was extremely clean and cozy. The beds were all amazing. Big bathrooms. Very open spaced and high ceilings. The decor was nice as well. Nice little private backyard sitting area, that's fenced in. You could literally walk to anything, which the house had a lot of great spots nearby, but if you aren't up for walking, especially at night, you can catch a super cheap Lyft. The neighborhood is a transitioning one, so there are some older buildings (which I believe gave it character and showed some older charm) and at night, it is a bit sketchy. But everyone in the neighborhood was actually quite friendly, spoke, said hello. We minded our own business and walked to where we were going. Lots of bikes and people walking dogs during the day as well. Was a very nice stay, Frank was prompt, communication was quite Clear. I plan on booking again via Heirloom and highly recommend it. read more

We recently stayed at the Upscale Glamorous Retreat in Boston, MA for my son's orientation at Harvard and our experience was 5 stars across the board! The home was pristine with beautiful decor, great attention to detail, and stocked well with towels and all of the household supplies that a family needs. The kitchen had everything needed to make most meals and the dishes, flatware, knives, and cooking utensils were stylish and complementary to the space. The bathrooms were elegant and we loved the design and color palate. We loved the beautiful gray hardwood floors! The beds were dreamy!!! I have insomnia and for the first time in a long while, I fell asleep quickly and stayed asleep. The balcony with spiral stairs to the rooftop was an added bonus that the kids enjoyed. There was also a brand new pack and play that we needed and used for our 9 month old baby; very thoughtful! Lastly, check-in was super easy and quick and Franklin responded quickly if we had questions. We really enjoyed this home away from home and definitely will stay again!!! Thank you Franklin for the wonderful experience! read more

My family and I just stayed at the Heirloom property in New Orleans. The house was beautiful, very clean and accommodating. The kitchen was nicely stocked with all that you need to prepare meals at home if you don't want to eat out every meal. The pool and backyard patio was amazing, I think we enjoyed that most of all! Although, I would suggest a little more outdoor lighting around the seating area of the patio. There were no televisions in the bedrooms and although that may bother some people we didn't mind at all because we weren't in New Orleans on a family vacation to watch tv. :) The property is located in what appeared to be a safe neighborhood. The off street driveway was well lit and very appreciated. The only disappointment was the soaker tub in the master bathroom. The drain stop did not seal properly so there was no way to enjoy a bath in that lovely tub. My family and I thoroughly enjoyed our stay here and would highly recommend this property to anyone who wants to enjoy the music, culture and excitement of the French Quarter but relax in a quiet and clean house. read more

A great place! We rented both sides of this property in New Orleans, LA (The mansion is divided into two rental listings) which allowed us to have full access to the entire property. It comfortably slept all of us in our own separate rooms! The location is excellent and close to most attractions in the city (while its close too many things, you want to have a vehicle, or Uber). The mansion has seven full bathrooms which was great for larger groups. The backyard area Furniture had been moved around & was not arranged for sitting outside on the back, but it was a bit to hot outside anyway this time of year. The Wi-Fi was a bit spotty in certain areas, but given the size of the house that can be expected. Lastly, our host Charlie, is very quick to respond to any concerns or needs. We had a minor issue with the electric front gate which he promptly had repaired within 24 hours on a weekend! His customer service is excellent. Overall, this home is everything you would ask for when traveling with a large group or family! read more

Our family of 7 (all adults) stayed at an Heirloom home in Savannah, GA described as a chic artisan cottage. The photos of the home were accurate and I was amazed how clean the property was. FYI, the home on the outside needs some TLC. But don't let that fool you. It's charming on the inside. During our stay it rained a good part of the time. No problem. We stayed in and watched movies and played games until the weather cleared. The "dining room" table and chairs easily seat 8. However, the living room seating isn't as comfortable as we would have liked but we made it work. The home has one reserved parking spot and it wasn't available the entire visit. We had 3 vehicles and had no problems finding street parking. If you have any issues, which we didn't, Jay the property manager is great and is quick to reply. Overall, I highly recommend it and we'll definitely stay again. Savannah has so much to do and see and this house puts you in a location that makes it easy to get wherever you want to go. read more

Talk about a bait and switch. We showed up to our house in New Orleans and it was not even close to the images. It was deemed unlivable by our group once we came across 3 mice under the couch and the house was short by 4 beds. The place was run down and kitchen was a mess. After attempting to reach out to Heirloom Customer Service, we could only get in touch with the Guest Services. They refused to allow us to speak with anyone with authority. We had to evenutally book a house through AIR BNB. They were extremely quick to take our money but not so quick to assist us in resolving the many issues with the house. I also received word from another group that Heirloom considered the groups house available during the COVID19 Outbreak even as the headline in the USA Today read "Death rate soars in New Orleans coronavirus 'disaster' that could define city for generations.' I HIGHLY RECOMMEND DOING YOURSELF A FAVOR AND RENT THROUGH A LEGITIMATE SHORT TERM RENTAL COMPANY AND NOT THROUGH HEIRLOOM' read more

Heirloom from the start was so helpful and responsive ! Any questions I had leading up to out trip were answered with no hesitation ! Mark was so helpful and was so informative about our stay. He was very detailed and lined everything out so it was awesome that he was so helpful ! The property we stayed at was absolutely amazing ! The pictures look exactly like the actual place ! I couldn't believe how beautiful the place was in person ! I was absolutely blown away by its beauty! We could not have picked a better location for the family size that we have that would accommodate our needs! I only have one complaint about this property and it's the fact that It's not mine!!!! If I could pack up and move here I definitely would! I give this place a million stars. From cleanliness, to service , location , decor , quality of products utilized in the house, everything was amazing! We plan to come back to New Orleans soon and we will be looking for this place for certain!!! read more

Our group of 10 women went to Austin recently & arrived to discover our original house rental (not made through Heirloom!) didn't have as much space or the number of bathrooms marketed. We found a rental through Heirloom the next morning & they were amazing in helping us book even on extremely short notice. We were able to get into the rental that afternoon & the price was completely reasonable for a 10+ person location. When we arrived the rental was fantastic - it was clean, up-to-date, very spacious, and had literally everything we could have hoped for and more, including a backyard patio & hot tub. In addition to that, Heirloom sent us recommendations for the area & was very easy to get in touch with if we had any questions. I would absolutely recommend & would use the company again to rent! Wish we had found them in the first place because it was a breeze to book & we were all extremely happy with our place! read more

For my mothers birthday and my friends wedding 17 of us travelled to New Orleans for a wonderful celebration. Our home booked through Heirloom in the Lower Garden District was phenomenal. Marilyn was a great host who provided great details to access the home, suggestions for activity and food in the area and responded quickly when needed. Unfortunately, we received several noise complaints, that still didn't take away from the great experience and our wonderful host. Sensitive neighbor are just that "sensitive neighbors." We all enjoyed the beautiful home that easily accommodated all of us. The pool was a great added feature to our stay, given the hot weather in NOLA. WE ALL HAD A WONDERFUL TIME.... Sidenote: Our original booking didn't have a pool and we were able to find a home with a pool with the help of heirloom so that was another thankful act. read more