Well, let me tell you about my stay at the Coronado Motel...
I walk into the lobby, with my SERVICE DOG who was wearing her vest, and the woman says, "Oh, you have a pet." I state that she is a service dog but was told I am being charged $25 for a pet fee. I again state that she is a service dog, but she keeps calling her a pet.
I told her fine and we would leave and she then tells me that I will still be charged because I didn't give 24 hours notice, which would be hard since I made the reservation 3 hours before I checked in.
I said she is in non-compliance of the ADA. She said, "Do you have papers?". This is not allowed, but I showed her the physician recommendation papers on my phone which she did not look at.
She then tells me we can't stay in the room we reserved because some people might be allergic to dogs that will stay after me. I didn't attempt to bring up she couldn't restrict us as service dogs have access to all rooms.
She scratched out the $25 and looked at my service dog and said, "I feel sorry for you because he doesn't love you." My service dog is my protector and my service dog, who has a name, Ellie, knows I love her as much as much as she loves me.
As a handicapped person, it is hurtful when someone like this says and does these things.
We did stay the night, but here is my advice:
If you are going to stay at the Coronado Motel, and if you are handicapped, be prepared to be ridiculed about your service dog and also be prepared for complete ignorance of the AMERICANS WITH DISABILITIES ACT.
And just so they know for the next person:
Key ADA Hotel Requirements for Service Dogs
* Access: Service animals are allowed in guest rooms, restaurants, and other public areas.
* Fees: No pet fees or deposits can be charged for a service dog.
* Room Restrictions: Hotels cannot restrict guests with service dogs to specific "pet-friendly" rooms; they must have access to all rooms.
* Allowed Inquiries: Staff may only ask two questions: (1) Is the dog a service animal required because of a disability? and (2) What work or task has the dog been trained to perform?.
* Documentation: Hotels cannot require proof of training or certification.
* Behavior: The service dog must be under control at all times (leashed or harnessed, unless that interferes with tasks). A dog that is unruly, barking, or dangerous can be asked to leave.
* Definition: Only dogs (and, in limited cases, miniature horses) trained to perform specific tasks are covered. Emotional support animals are not service animals under the ADA. read more