UPDATED REVIEW:
DO NOT COME HERE, ESPECIALLY IF YOURE BLACK!…read more
I have been bleeding for 20 days today (a day I scheduel an appointment)I received a call from Libby Rankin, who informed me that the Women's Clinic would not see me BECAUSE I LEFT A 1 STAR REVIEW and because I specifically named the family nurse practitioner I was seeing, Rena Montgomery, in that review.
This is a retaliation!
The timing speaks for itself. I could not get this office to respond to my calls, emails, portal messages, or communication from my pharmacy. But after I publicly described my experience, suddenly someone was able to contact me to tell me that they did not want to see me anymore.
That tells me everything I need to know about how this establishment handles criticism and patient complaints.
During that phone call, Libby also accused me of not taking my prescription and not getting an ultrasound. Those accusations were made without actually knowing what I had or had not done, and circumstances regarding the ultrasound were already documented in my medical record. She was incredibly rude. She repeatedly interrupted and talked over me when I spoke.
I also have unresolved questions regarding a potentially serious diagnosis that I discovered in my medical records myself and need absolute clarity about. The issue was not adequately addressed.
Now, after weeks of attempting to get help, I am being left to deal with 20 days of prolonged bleeding while having to scramble to find another medical provider who WILL actually help me.
Do NOT come here! I am devastated, furious, and completely disgusted by how this has been handled. I needed medical care. I needed communication. I needed answers. Instead, I was ignored for weeks and then dismissed after I complained about being ignored.
It is also not lost on me as a black woman, that an all white practice will be so hostile, disrespectful, and dismissive of the issues they cause to my body. Being my healthcare providers, they should have been eager and willing to correct this very fixable issue instead, they have left me in a state of extreme prolonged menstrual bleeding.
INTITAL REVIEW BELOW:
The communication has become unacceptable. office implemented a virtual AI phone system that frequently disconnects calls or forces patients to leave a voicemail. I have left numerous voicemails without receiving a single callback. I have emailed the office, messaged my provider through the patient portal, and had my pharmacy contact and fax the office regarding a prescription. Despite exhausting every reasonable avenue, I still could not get a response.
I have been dealing with prolonged and increasingly heavy bleeding for 2 week, and my provider, Rena Montgomery, is refusing to prescribe a medication to make the bleeding stop.
The patient portal has also been extremely frustrating. The medication i need i cant request a refill on and Montgomery is refusing to prescribe it. She rather let me bleed excessively and abnormally I guess.
Then I found information indicating that I may have received a serious diagnosis months ago that I was never informed about. The fact that I had to discover potentially significant medical information myself while trying to find another way to communicate with my provider is extremely concerning. Patients should not have to investigate their own records to find out about potentially serious diagnoses.
There have also been billing issues where the practice claimed I had a balance that was incorrect.
Overall, I am extremely frustrated and disappointed. The lack of communication, inability to reach anyone, problems with the patient portal, billing discrepancies, prolonged bleeding that has not been adequately addressed, and potentially serious medical information that I apparently had to discover myself have completely damaged my confidence in this practice.
Patients deserve timely communication, accurate records and billing, appropriate follow-up, and to be properly informed about their own medical care
