Just went to Willoughby dental center and was very pleased to see their COVID-19 prevention…read moreprocedures in place. Mask are required like everywhere else and hand sanitizers are in place but what really impressed me was I watched an employee take their own temperature with the temp gun and record it in a log book. There were also other COVID-19 prevention procedures in place in the treatment areas that made me feel safe to be there. Jenny my hygienist did an great job taking care of me, she is always friendly professional and very good at what she does. On that same note the rest of team at the clinic are a pleasure to deal with. I highly recommend this clinic.

This is by far the best dental office I've ever been to they are very polite and not rushed. Highly…read moreknowledgeable I would highly recommend them and have time and again. In short a costumer for life. Keep up the great work Robert Stoliker

Dr. Butt has sold his practice, and Dr.s Ho, and Kim have taken over. I saw Dr. Ho 19 Months ago…read morewith pain in my tooth. He told me that it was probably just a misalignment or some such thing. well now the tooth seems to have died, and he wants to do a root canal, and crown. He says that the x-ray looks normal, and cant explain why the tooth would die, but we will do a root canal, and crown.

I spent a few hours trying to figure out thru Google what dentist to choose, it looked like this…read moredentist office has great feedback from people. So I tried to call and set up an appointment but the lady on the phone was totally unprofessional and could not really handle the questions I was asking. I could hear in her voice how she was irritated by me asking questions, sorry, I cant really follow you saying a few dates one after the other in order to quickly see my calendar availability, and when I asked her could she please repeat the first date she mentioned, I could hear how she was upset with me asking her to repeat it. On top of that I asked if I will be able to set up another appointment in order to secure the spot as my insurance expires end of March. Perhaps I wasn't clear but she said itis a fraud to bill for future service, I didnt ask to bill for future service, all I said if there is an option to make sure I get service in March in order to be able to submit my claim in March. I find it very unprofessional to speak to the client in such way that you feel like you are doing something wrong. She is there to assist and explain information if the person is not clear. I did book an appointment though for checkup only thinking whatever. She is not the doctor. I after realized that I probably will give it a try to cleaning as well so I asked my friend to call and change the appointment if possible, well, I am not the only one who ended up with the same opinion about the receptionist. She wasn't professional again. The bottom line, I didn't get to see the dentist, perhaps he could be great but experiencing all above I had no choice but to cancel all. Too bad that bad receptionist cost dentist a new client.

The last thing I want to do on a sunny afternoon is go to the dentist! I've been to a few over the…read moreyears on either end of this massive country. I have to say that Logan Creek Dental is the best I've ever experienced. From the immaculate surroundings, the wonderfully friendly and expert staff, the attention to detail from the most minuscule cavity to the design of the exquisitely appointed lobby, I have nothing but high praise for the attention to my dental health and my anxiety-ridden comfort. I've never felt more pampered and well cared for.

Very impressed with our new dental clinic. Staff were friendly and professional. Took the time to…read moreexplain what they were doing and answer any questions I had. The office itself is beautiful - clean and comfortable. Makes going to the dentist about as pleasant as it gets!

I have worked with Banyan Dental for a few years now. They are absolutely amazing people and do…read morewonderful work.

I am not usually one to complain but what happened with doctor Elena at willowbrooke dental was…read moreatrocious. My husband chipped his tooth and we went to get it fixed. Dr Elena removed an additional two fillings he had as she told us they had fused together. She also put on the temporary crown. A couple days later my husband was complaining the two teeth w were very sharp- and were aggravating his tongue. When he showed me his tongue there was a puncture wound and blood caused by the sharp teeth. He called asking if they could help him and file them down but asked to do so before his appointment on September 12, they were able to do so, but told him because his teeth were so thin they couldn't grind them down much. A week later his tongue became very infected. When I called and explained the situation doctor Elena laughed at me. That's when I became frustrated and explained it wasn't funny as my husband hadn't eaten in two days. She then told me I was a joke to call on my husbands behalf- and she would only speak to him. I told her he was at home but I would get him to call. I then asked to speak to a manager about the way she was rude. She began speaking to the manager while I could hear- saying I was unreliable, and didn't know what I was talking about. She then told me she wouldn't talk to an idiot and then hung up. I had my husband call and she told me he needed to "shut up and let me talk" and then told him to call back in 30 minutes if he could realize she wasn't god then he could call back. They have charged us almost $300 for the crown and refuse to refund us since we are not comfortable having them put his crown in after the service

My review had to be updated from the last time i gave them 5 star review and a noce feedback. My…read moreInvisalign was supposed to last 1 year to a year and a half (started in 2018 and here we are mid-2021). I am on my 4th year almost! Also, customer service wise .. oh boy it changed a lot to the worst! It's like day and night. I understand the covid-19 has affected everybody. But they don't do follow ups like before. If you don't take the bull by the horn and call them and try to set things straight .. they don't care anymore. I did my scan (for the millionth time) .. they issued new trays in February (we are technically July). It was a nightmare to try to find a date that will work for me and them to come and simply stick those trays in my mouth. I have asked many months ago to send them to my place like they did once before. They refused. And 3 months later ... after i started to lose my patience (today: they decided to send them - and they tried to tell me that i am responsible if things don't go right: what a nice way to blame the client for your own wrong doings). They could of sent it months ago and not lose 5months and have my teeth crooked again. Since Doctor Sophie left, i find that things are not the same. Patsy was always the best and she is still the best. But unfortunately i keep asking to talk to her and deal with her but apparently she can't do anything. honestly: i wish i never started my Invisalign in this clinic. Plenty of clinic offering same products downtown vancouver... i didn't need to commute to Langley (70Km each way every-time i have an appointment - which usually last 10min). This clinic is not the same is used to Be. Patsy is the inly one i respect a lot. The rest of the clinic i am not sure what the hell happened. I am so disappointed. I can't wait to finish this Invisalign and never have to go back there again. I just started my wife with another dentist downtown Vancouver. It's been great so far. Below is My review i gave them way back (year 2018)((we are july 2021): Willowbrook dentist group is the best ever! From all the amazing people at the front desk to everyone else working hard at the back (with a smile on their faces) are all second to none! I love this place and this is why i travel 80km just to see my dentist. A huge salutation to Patsy & Dr Sophie for transforming my Smile with Invisalign. I never taught i can smile again with all the teeth going to every direction. Now i am proud to show my straight teeth! I love it. All done for a reasonable price, flexible payments, great front desk people following up with me, you get text message reminders to not miss your appointments, clean clinic, courteous staff, ... etc i can go on&on forever talking highly about all the good thing regarding willow-brook dentist and their amazing team.

Dr Kumar and his staff are amazing. Never been more comfortable going to a dentist in my life…read more Thank you for giving me the confidence to smile again. I am very thankful I came across such a great dental clinic. Thank you!!!

Very rude dentist, all he cares about is your money. I would never recommend to any of my friends…read moreor family.

I'm definitely a huge dental coward but am also so afraid to not go...so I do and that's only…read morebecause of the absolutely phenomenal staff, particularly Gagan who is the gentlest, most patient hygienist who has always ensured my visits are painless...probably more so for me than him...ty Gagan! I struggle with X-rays if that gives you an idea of my comfort at the dentist's. Dr Stephens is also very kind & gentle

Arrived for our 9am appointment, was told the hygienist was sick and no one could do my autistic…read moreson's cleaning. I said a dentist could but was told only the hygienist could. Son woke up at 7am for this appointment and we're a 30 min car ride (ie not near) Receptionist didn't even try, didn't ask a dentist. Probably won't be coming back.

The staff at Nova Care are awesome, super friendly, relatable while professional, and will be the…read moreself care centre your teeth deserve. My most recent visit I was walked through removal of one of my wisdom teeth and it was super easy and didn't hurt at all, to my surprise they didn't even need to put me out! I highly recommend this dental location because of its friendly staff, and great service.

During a dental procedure Dr Maleki started talking to me about Invisalign and all the benefits it…read morehad to offer. After showing interest, he did a few measurements and said I would be an excellent candidate for Invisalign and to book the first appointment to start the process with the receptionist. I paid $650 for this first appointment and was told it would take about a month to come back with my Invisalign treatment plan. I returned to the office excited to see how my smile would improve but I received very discouraging news. Dr Maleki never submitted my file to Invisalign, instead he consulted with a friend of his that is his mentor for Invisalign. He stated that I would not be a candidate for Invisalign and that I would require jaw surgery and braces in order to fix my bite and straighten my teeth. Since he was unable to help me, he said he would refer me to a orthodontist he knows very well, it's been over 7 months now and I still have not received a phone call from this orthodontist. A month after this terrible news and not hearing from Dr Maleki's orthodontist referral, I decided to look for my own orthodontist. I paid a $100 consultation fee that would go towards my treatment plan and was told I am in fact a candidate for Invisalign. My orthodontist was shocked to hear that I had been recommended to get jaw surgery as my bite can easily be fixed with elastics. I am now 5 months into my Invisalign journey and already see results! My orthodontist explained that the $650 fee should only be collected if my file has been submitted to Invisalign and a treatment plan has been created. My orthodontist office called Dr Maleki directly to request a refund but they refused to refund me. I highly recommend going elsewhere for Invisalign. I believe this dental office does not have the proper education or experience to treat people with Invisalign. I'm so thankful I got a second opinion.

Very friendly staff as you enter. You never have to wait long if you have an appointment. I've come…read moreonce for an emergency and they were able to take me pretty quickly too. Dentists are very kind and they always give you an estimate before they do anything to you so you don't end up surprised by a huge bill. Very up to date tech, x-rays and tools. Very efficient dental hygienists.