Tanya n her staff were wonderful. Very caring n concerned Tanya asked me tell me you ok so many times Everyones circumstances are different But they made a difficult situation bearing for me I respect n love their compassion Thank you Tanya n staff They went abmove n beyhond just being a funeral home they read more

They were absolutely wonderful when my husband passed . Very accommodating.The place is beautiful

I have been going to them for over 60 years now. They have always been very personal with us and very helpful in a unhappy time of our lives. They handle every little detail needed for us. read more

The Cornell Memorial Home could not have been any better. My family was treated with the upmost respect and patience as we navigated the planning of my father's services. The funeral director, Tania, was a tremendous help throughout all the decision making. She knew our questions before we even asked them. She presented many options for special add ons and different price points to suit our budget. She literally took care of everything. My family was grateful to have had Tonia guiding us. The home itself has a country charm that I found very comforting. read more

I have been to Cornell for three funerals that I can think of in my family and had a very different experience from the other reviews. They were kind and decent and well organized. It is a terrible time when there is a death in the family and I felt they made it as easy as possible. There was a great deal of respect and care given to our family and friends. read more

Years ago I lost my father and Cornell handled everything perfectly. Earlier this year I lost my sister - so I called Cornell who once again helped make a very sad situation a little more bearable. Living out of state and handling almost everything by telephone they made sure that everything was covered - wake, church and cemetery. So when I got there everything was perfect for my sister. Now I lost my mom, who lived out of state but is being buried in Connecticut, so once again I called Cornell for help - and they couldn't have been nicer or more helpful. During such a difficult time. it is important to feel comfortable and secure with picking the right funeral home - I can not say enough about how they treated my loved ones. read more

The funeral home went above and beyond for our family. We can't thank the staff enough for all their help and support. Highly recommended!

This is a copy of the letter I gave to the owner of the Cornell: I am writing to inform you of how utterly disgusted and appalled I am at the service and treatment of my family during my brother's funeral arrangements. During the service, one of your staff was sitting in an office texting on his phone with the door wide open for everyone to see. Another staff who was supposed to be opening the door for visitors was only doing so less than half the time. In addition to this total lack of respect, during the planning of the service, you provided very little assistance. I asked if you had a sound system in the funeral home that we could play our music on. You offered a CD player. I asked if you had a table that we could place some of my brother's belongings on. You asked me, with a discerning tone, "how much stuff are you planning on bringing?". For almost $6000, I would have expected a much higher quality of service. I could have overlooked all of this had it not been for the fact that you called my mother three days after the service to let her know that her son's body is just now being taken for cremation after sitting in the funeral home all weekend. To add to that, you reminded her about the payment for your "service". My mother was just starting to heal and get her strength back, but after your phone call, she is back to being as completely devastated as she was the day my brother died. I'm failing to understand how another human being can be so heartless and cruel during one of the most difficult moments in a person's life. I will be delivering the down payment for your horrible service in person. I also have a question about your casket policy. We were told that you could not rent caskets anymore even though my brother wasn't getting buried in his and it was only for display at the service. So we bought one of your $2000 caskets. I would like to know what you do with all of those extra caskets that people purchase when their family members are cremated. Since we paid for it, I would like to keep ours and I would like to pick it up when I deliver your payment. This is a re-cap of the response I got: I went to Cornell Memorial Home today to deliver my letter. The owner and his one staff opened the letter and read it. They were SMIRKING and SNICKERING while reading the letter and the owner shot me a disgusted look when he read the part about me wanting the casket. He grunted and said, "of course we cremated it with him." His staff told me that he was the one who did not want to give our friend a second card because they were running out and he said "I was not rude to her". I let him know that other people saw their confrontation and he continued arguing with me. I'm sorry, but you have been snickering and smirking at me for the past 5 minutes, I'm sure you were just as rude to her if not more. And...what do you mean you were running out??? I got the numbers wrong in my last note, it was actually $8000 not $6000 for my brother's service. For $8000, you couldn't have made more than enough cards for our guests??? I also brought up the other issues we had, such as the staff who was texting in an office with the door open, which I personally witnessed, and the other staff who was trying to chat with my friend about baseball while he was waiting in line. The owner and his staff did not say a word about it. They shrugged and shot us another smirk!!! This is a FUNERAL HOME that is treating people this way. I just lost my brother last week and you are grunting and snickering at me? I was honestly expecting an apology. A sincere apology along with the assurance that behavior like this would never happen again. I absolutely didn't expect them to be so snotty and rude to us. As the owner handed me the bill, he pointed out that they gave us a $250 professional discount, whatever that means. Wow, thanks. So I asked him why, for $8000, they couldn't have at least provided a better sound system than a CD player. His response was (in a demeaning tone), "you said you were going to handle the music". YES, I said that because you told me all you had was a CD player! I have contacted the National Funeral Director's Association and they were very helpful, saying that would do everything they could to help. I also emailed letters to the editor at both The News Times and The Housatonic Times. I'm completely shocked that they are continuing to be so nasty to people who have just lost a family member and I am doing everything in my power to make sure this does not happen again. read more

I went to a Funeral recently and I have to share that I was so pleasantly happy with this establishment. The staff was very kind and gentle during a sad time. The rooms were cozy inside exuberating a warm Home-like feel. It made the experience much less stressful and more pleasant to attend. Thumbs up to the Director and staff!! read more

Fairly recently, I drove up from New Jersey to mourn the passing of a loved one. Although I was not involved in the planning, and cannot speak to the cost factors of the service, I would have to say the employees who were present during the service were extremely disrespectful. Those involved in the planning were nothing but frustrated having very negative experiences in the attitude of the staff, the preparation of the body, and the lack of involvement with planning such a difficult service. This alone is enough to justify the single star; if possible I would go lower. The passing of a loved one is a heart wrenching ordeal, and I would expect a funeral home would provide some assistance and compassion. I understand it is a business, but evidently the employees at Cornell do not belong in the industry. I would very much have to disagree with CF; in no part of the process would I use the phrase "class act" to describe this establishment. If you did have such a positive experience, I would be interested in why our family received such disrespect. I only wish we had seen the reviews beforehand. I'm sure we would have made an effort to find a funeral home more equip to provide decent service, and possibly a touch of humanity. **Does C.F stand for Cornell Funeral by any chance? read more

To any one who is thinking of having a loved one's wake here please DON"T. My good friend was laid out hear and when I got there it was already pretty full, no one was there to open the door, this normally would not have bothered me until I saw two workers of this place sitting in the office right next to the main door laughing and playing with his phone. They were of no help to the family setting up before the doors opened to the friend's and family, asking them in a cocky tone how much stuff they planed to lay out. As if this was not bad enough it took them 3 days to send my friend to the cremation, and after telling his grieving mother this news, they also asked for there payment. To top this off I feel they did a bad job on my friend who had a open casket, he looked un-done and not natural. So heart breaking for my friend and his family. These people should be ashamed to be in this line of work! read more