It is a great gym, high quality machines, comfortable facilities and a great treatment by the team…read more Walter always receives you with a lot of respect and good energy

Avoid this gym at all costs …read more I was using their PT service and decided to stop . Suddenly I got charged 3000$ for sessions I never took . Darren Norris - the guy that in charge of the PT took him 4 days to address my issue and he said the funds will get refunded and I will get a confirmation from the gym . NON OF IT HAPPENED. They are a professional scammers and need to be shut down . BEWARE !!!

Awesome staff. Were very accommodating and did an great job. Place was great as well. Lots of…read morethings to like

The management has been telling members, The HVAC issue has…read morebeen fixed for almost a year. It's NOT FIXED!!! EVERY time it rains, water leaks onto the floor with all the cardio equipment and then onto the first floor!!! Imagine if there is a collapes of all that equipment onto the 1st floor!!@ The humidity levels are almost as high as outside!!! For almost one year, we have been repeatedly lied to that the issue has been fixed!! Emails and calls to corporate go unanswered!!

They probably are a good fitness center I do not know so my review is not based on that. Son went…read moreinto military forgot to cancel membership. They took out for month so I called asked for credit as son is away in military. Person answered just hello. So credit not given and they charged yearly membership fee on top of monthly fee. Call back manager can only give credit he will call me back. No return call. Week later 1 call again manager in meeting but I can come in talk to manager. Okay when can I come in if he is supposedly "in meeting or not in" Have him call me when I get out. The frustration, just credit.

Update 07.22.26 An…read moreemail to client services has gone unanswered. Another conversation with Sierra, Chris, and Moise proved to be useless as they are not getting the support they need from Leah Shields. The story is they are having problems with my membership, nevertheless I am still being charged for it Still waiting...

I just moved to Fort Lauderdale recently and was a member for years at Equinox in LA and in London…read more I have worked with a trainer for years and just happened to drive by G21 one day and I noticed the great architecture. I thought to myself, "That looks cool, I should go in and ask about training." The rest is history... Renato, the owner sat me down and showed me the whole gym and all it has to offer. He set me up with my trainer Jeff Easton and I will say, he's the best trainer I have ever had! Everyone is friendly with a "Good Morning" upon arrival and it feels like a family. They offer MedSpa, Stretching, Massage/body work and so much more! In just 3 months I have already lost body fat, gained muscle and continue to achieve my goals thanks to Jeff and the entire team!

Modern, clean, and spacious, this is THE gym and training locale for the 21st century. A full…read morerange of fitness machines, equipment, and accessories designed to give you an amazing workout. Trainers are all experienced, friendly, and top notch. I followed this business from when it was in an earlier, smaller location, and the new facility is everything you need: a great workout facility, showers, sauna, and a comfortable atmosphere. Highly recommended!

I started working out at this Crunch location in March of this year (2026). Prior to that, I…read morehadn't set foot inside a gym to exercise since sophomore year in high school. I turn 70 this year. I find the facility to be quite clean for a ten year old gym, despite showing a bit of wear for it's age. There's always someone on the floor cleaning up and restocking the sanitizer and paper towels when I'm there. The staff all seem to be courteous, friendly, and helpful. Having no experience with weight machines, I was fortunate enough to meet Ryan Williams, one of the trainers, on my first visit. After a bit of conversation with Ryan, I hired him to teach me how to properly work out, not just with the equipment, but how to train correctly to avoid injuring myself. He has demonstrated time and again that he's knowledgable with all aspects of his job. Ryan takes the time to listen and understand what my fitness goals are, and guides me to the best course of action in achieving them. He has helped me learn how to eat correctly to support reaching those goals. I would recommend both Crunch and Ryan to anyone considering a gym and trainer. I look forward to working out on the new machines that are slated to be installed this summer.

It's hard to give a low score, but this gym just isn't up to the same standards as other locations…read more First impression, it's in a large plaza next to a soccer facility and a rock climbing gym, so the area has a strong fitness vibe. Parking was easy, with a large lot and no issues there. However, the moment I opened the door, there was a very strong, unpleasant smell. It was hard to ignore and honestly off-putting. I have been to other Crunch locations and have never experienced anything like that. The design of the gym also feels different compared to others. It is very purple, which I personally like, but overall it comes across as a bit dated. The gym just looks plain and doesn't feel like the others at all. I had signed up for a Zumba class, so I went to the front desk to check in. I was simply told I was good to go and to head in. This is the only Crunch location I have visited that did not have me sign in or give out wristbands. I even asked about it, and they said not to worry. The class itself was full, and the instructor was great. That was definitely the highlight and the saving grace of this visit. One other positive was that the group fitness room had a paper towel dispenser. I have not seen that at other Crunch locations, and it was really convenient. I don't understand how none of the gyms offer paper towels in their main gym areas, bathrooms or rooms. It's also worth noting that this location does not have a hot studio for Pilates, yoga, or similar classes, nor does it have a dedicated ride studio for cycling, which is something I have seen and enjoyed at other locations. That said, I do not see myself returning to this location, especially since there are other gyms nearby that offer Zumba classes in a much better overall environment.

If this gym is anything like the Richardson location BUYER BEWARE. Review contract before signing…read more They will continue to bill you after cancelling and unethical staff, at least in the Richardson location, will tell you the cancellation is different and sign you up to a longer personal contract to benefit them. This was done to me by lead trainer Chane to the time of $800. Numerous calls and emails were not answered. New manager Moe basically blew me off and would not refund money. Any company that continues to employ staff who lie (proven by my text messages) has some underlying bigger problems. I would recommend you find another gym.

My biggest regret was ever getting a membership at this gym. They are extremely pushy when it comes…read moreto training services and won't let you read the contract. I read it after I got home and immediately cancelled within the 3-Days buyer rights termination where it stated I wouldn't be charged. I was also assured this by the gym manager and they printed me out my cancellation notice that says $0 buyout fee out fee. Well after a few days of not racing my refund, I followed up with them. They purposely hung up the phone multiple times and they forced me to go in. Another manager flat out told be that I won't be racing a refund and it's "not about the contract". I was told that I had to use the training session or the money would just stay on my account if I ever owed anything. This is completely ridiculous especially since I did cancel within the 3 days. The manager (Brooke) even denied my request for a partial refund. Please do yourself a favor, do not sign up. Read the other reviews of other people saying the same thing. I canceled within the terms of the contract and they're still refusing my $108 refund or a PayPal refund for an unused session. Don't say you weren't warned. Oh, you also are not allowed to bring a guest at this location.

"The Zoo Health Club is always clean and full of great energy!…read more"GIL " Is a dedicated owner and amazing trainer who pushes you to be your best. Highly recommend! -- George Martino"

I am not a member of this gym but cone here weekly for one of my Zumba classes. I come directly to…read morea room specifically for the class. I will say that the staff is very friendly & helpful whenever I have interacted with them. The gym itself seems to be clean. However the ladies room/locker room/shower should be renovated . Everything looks old! Since I haven't personally used the equipment in the rest of the gym, I cannot comment.

Staff is awesome 50 years old an Institution…read more I enjoy the sauna and steam room Good prices

A Deep Disappointment for the LGBTQ+ Community…read more After so many years of fighting for equality, dignity, and respect, it is deeply disappointing that a place serving the LGBTQ+ community would make someone feel humiliated and mistreated. My experience was completely unacceptable. The only thing I asked for was to be treated with basic courtesy, respect, and professionalism. Instead of receiving a calm and respectful response, I was met with hostility and aggression. One of the cleaning staff repeatedly waved his hand aggressively just inches from my face, gesturing for me to leave. Although he never touched me, his behavior was so intimidating that I genuinely feared the situation could escalate into physical violence. Customer service was practically nonexistent. In my experience, some members of the staff were dismissive, rude, and completely lacking in professionalism. No customer should ever feel humiliated or intimidated simply for asking to be treated with basic human respect. The condition of the facilities only made matters worse. The bathrooms were poorly maintained, the overall cleanliness was unacceptable, the towels had an unpleasant odor, the sheets were stained and worn out, and the entire place appeared to suffer from a serious lack of hygiene and maintenance. I want to make a sincere appeal to the LGBTQ+ community. We have spent decades fighting for equality, dignity, respect, and the right to be treated as human beings. We should never accept being treated with contempt or intimidation inside places that claim to serve and represent our own community. Respect, courtesy, and human dignity are not optional--they are the foundation of any business. I hope management takes this experience seriously, investigates what happened, provides proper customer service training to its staff, and ensures that no one else has to go through what I experienced.