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    Core Inspection Group

    3.7 (79 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Core Inspection Group

    Home inspection

    Buyer's agent

    Listing agent

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    Reviews With Photos

    Cave-in/sinkhole caused by defective vent pipe missed by inspector.
    Danielle P.

    I do not recommend this inspection company. We were served with a notice from the Philadelphia Water Department last night (6 weeks after we moved into our house) for a damaged vent pipe that is causing a sinkhole in the street just below the curb. I had noticed the beginning of this sinkhole when I came for the inspection, but didn't think it was related to anything in the house. Somehow the inspector also didn't think it was worth noting even though he inspected the vent pipe drain cover a few inches away. Now we're responsible for paying thousands of dollars to have it fixed. Also, after receiving the notice, I called Core Inspection to tell them that something critical had been missed and the owner wrongly informed me that we are not responsible for anything past the curb. That may be so ABOVE the ground, but not BELOW. As a property owner in Philadelphia, you are responsible for ALL pipes outside of your home up to the water main (as shown in the diagram), some of which run under the street. Because he didn't understand this, he refused to offer any assistance or admit that his inspector missed anything of importance. ***In response to Corwin's comment below: The sewer scope inspection was neither recommended nor offered to us. Though, considering the age of the home (90 years), it should have been. Regardless, the inspector should have suspected that there might be an issue with our vent pipe since there was a cave-in only a few inches away from it, directly above where the pipes run. Furthermore, a scope was not needed to determine whether or not the pipe was cracked - the inspector from the water department simply lifted the cover off the pipe, saw that the pipe was crooked, and determined that it was cracked. Core Inspection Group failed to notice issues with the home and to advise a first-time homebuyer on some of the potential issues that a nearly century-old home might have. Also, you will see by the photos I uploaded that there is no option to choose a Sewer Scope Inspection when you are scheduling an inspection through their website and it is not listed under the services they offer. If the person who calls you to confirm the appointment doesn't recommend or offer the service to you then you wouldn't even know it is an option.

    Threatened legal action
    Shante A.

    CORWIN: "Your 1st complaint was that we were "ripping you off, for charging $15 to inspect a detached garage". The cost is actually $50 for a detached garage. According to you, our inspector stated $15.... so we honored it." -This is proof of the lack of communication in your office. In organizations information should be communicated in a manner that does not cause confusion. From the very start your office staff documented the property as having an attached garage, which was the initial cause of the issue. I specifically told them 'detached'. I was informed by someone in your office that it was coded incorrectly, after the fact. CORWIN: "Your next call to the office was that the seller believes our inspector turned off the heating system and water heater as they were working fine before we arrived (completely ridiculous and unfounded). You then called again and stated that the seller "had video of our inspector turning off the systems". As this did not make sense to me, I asked you to simply forward me the videos." - I only provided information as I received it, but I never said the videos were of the inspector because I saw the videos. you are so quick to claim innocence, All I wanted to do was get to the bottom of the issue and be done with the matter. You are confrontational and unprofessional and I regret the day I decided to use your home inspection agency. This is a shame because the inspector was actually more professional than you. CORWIN: "You then threatened legal action if I did not meet you to see the videos." - See attached for the email with the "threatened legal action". I simply wanted to resolve the issue, but you were being unreasonable. CORWIN: "We finally jumped on a video conference and I quickly discovered IT WAS ALL A LIE. You did not have a video of our team members turning off the heating system and water heater.... simply not something that we would do." -You continue to build this story off of a LIE! I NEVER said their was a video of the inspector turning something off. I said their were videos from the homeowner. I never stated what they were of the inspector. I was informed that there were videos, I did not yet know what the videos consisted of when we spoke. -In reference to the video call: You illegally recorded myself and my realtor without our knowledge. I provided an email informing you that I did not give you permission to record me (see email 7.16.20 4:44pm) If I wanted to could have filed for criminal charges. See Commonwealth v. Cline and wiretap statute. I left the issue alone and chalked it as a bad experience. Please don't press me. CORWIN: "Our lead inspector went back out the house at your request, our office manager covered multiple calls to review our findings with you and I personally fielded 4 phone calls (along with a video conference). - The calls I made were for the following reasons: 1. The home inspection report had crucial typo. It mentioned one of the major systems being defective, but in the same sentence stated it was functional at the time of inspection. ( I had to call back 2 times to have this changed) 2. The inspector informed me at the home inspection, that I would need to pay for the inspection of the detached garage, but he would take a look and add a sentence as to the result of his inspection of the garages lack of electricity. I was fine paying whatever fee, but your office never informed me of an additional fee. Which I later found was due to a error in documenting the garage was detached and not attached. The only reason the inspector went back out was because your office forgot to tell him not to go. You and I resolved that you would update the report and there wasn't an need for anyone to go back to the property. The owner didn't even know he was going back to the house. This was something that should have been taken care of by your office. (I had to call 4 times to get this corrected. I was informed the report would be updated, but you sent an email, which did not suffice). CORWIN: "Truly not sure what else we could have done. In an attempt to part ways amicably..." -I am a pretty reasonable person. Your actions and the negligence of your company is the issue. My only real problems with you is your lack of respect for me as a customer which is evident in many of your emails. Also, your inability to provide quality service to me as a customer, you illegally recording my agent and I on a video conferencing meeting, and you failing to issue a refund after stating that you would. CORWIN: "I offered that we refund the inspection fee. Somehow you found that offensive and countered with the threat of more legal action." -You offered to issue a refund and after I stated I did not want you to record me without my permission you responded by trying to add the recording issue to the liability release. Then when I gave my feedback about your service, you "rescinded" your refund offer (see image below).

    Door with issues, missed by inspector

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    8 years ago

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    22 days ago

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    4 years ago

    Do not use this company! Years later and I'm still trying to get issues fixed in my house. Runnnn

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    2 years ago

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    7 years ago

    Business owner information

    Photo of Corwin J.

    Corwin J.

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    4 years ago

    Great value and job well done. The inspector was very courteous as well and helped answer the many questions we had.

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    6 years ago

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    Corwin J.

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    8 years ago

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    Corwin J.

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    4 years ago

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    7 years ago

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    Corwin J.

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    Page 1 of 2

    Ask the Community - Core Inspection Group

    Review Highlights - Core Inspection Group

    When I arrived at the home, Patrick was already on the roof and taking photos of the home for my review.

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    Philly Home Girls

    Philly Home Girls

    (103 reviews)

    Fishtown

    Delighted to share my second experience working with Rachel Shaw, a truly phenomenal realtor -- I…read morefirst worked with Rachel three years ago to buy my first house, and I chose to work with her again recently to list and sell a house. As was the case when I was on the market as a buyer, Rachel is easy to work with and very knowledgeable about the market and the neighborhood. I really appreciated that she was transparent about the how/why of her pricing recommendations and listing strategy (taking the time to talk through every detail if that's what I needed) and I trusted her completely. A few other 'perks' that I didn't realize to look for in a realtor but were invaluable in my house selling experience: - Rachel has been doing this a long time, and has incredible insight on what types of updates to consider/prioritize that will increase the value and interest in the house (which was very helpful for me because my house needed some major refreshing, but with a very tight budget) - she has a list of recommended trades persons for any work you need to hire for (and will even recommend different shades of white paint for that fresh coat that you may want to apply before listing!) - she is SO responsive! No waiting around for a reply when you have a question/concern/need... she gets back so quickly and manages to thoroughly address the question/concern/need in the simplest way. - she is approachable and easy to work with, and also really savvy and strategic on getting the best possible outcome for her client I loved working with Rachel, and highly recommend her and the Philly Home Girls team for your real estate needs! An all-around positive (and successful!! she got my house sold so quickly, and over asking!) experience!

    Rachel Shaw was absolutely amazing to work with for the sale of my home in Philly, while I know…read morelove out of state. Easy communication, thorough and friendly throughout the entire process. Definitely recommend!

    Centra Associates

    Centra Associates

    (42 reviews)

    Old City

    Working central was a very frustrating experience. I submitted my application and fee while a unit…read morewas "still available", but they did not disclose they had already accepted a deposit from another tenant. They would not refund my application fee due to their error. They never followed up to my questions about application status, and I had to repeatedly call to find morsels of information. I will say the person showing the unit was very nice and knowledgeable.

    I did not sign up for an apartment with Centra, but I deeply appreciated how KIND and PERSONABLE…read morePriscilla and William were when helping me with an opening at 1018 Clinton. Whoever the owner is of Centra, I hope you salute them. Priscilla helped me over the phone, and she understood that I needed the person in the unit above my possible unit to be there and walk around so that I could hear the sound from above. I called back a day or two later, and Priscilla said, "Is this Mills? We are still trying to connect with the tenant in the unit above." I really appreciated the effort she made. William showed me the unit and was very helpful with getting the tenant in the unit above me to be there and to walk around. He listened to my concerns about my overall search and gave me his candid opinion about what might be best for me. He was on time in showing me the unit and very knowledgeable about the building. I really hope the Centra owner knows how good these employees are.

    The Mike McCann Team - Keller Williams Empower - My brother's stage house

    The Mike McCann Team - Keller Williams Empower

    (62 reviews)

    Avenue of the Arts South, Graduate Hospital

    Bibe came highly recommended by family. We're extremely happy and satisfied with the service she…read moreprovided us. Within four months, we managed to find our home. It checked off most of the boxes on our criteria and most importantly staying in reason of our price range. We genuinely appreciate her honest and straightforward feedback. As a family of four eager to buy our first home, we were fortunate to have Bibe as our real estate agent. She was available via phone or text and promptly responded to our inquiries. Bibe generously shared her expertise and guided us through the entire process, patiently explaining each step. In this fast-paced market, her promptness was crucial, as she provided us with the necessary documentation to submit our offers. As a first-time homebuyer, we couldn't have asked for a smoother experience especially in the days leading to settlement. Bibe ensured everything was in order and walked us through each step, significantly reducing our anxiety. We highly recommend Bibe to anyone looking to buy a home. We would definitely reach out to her again for any future purchases.

    We were fortunate enough to have Steve serve as our agent when we recently bought our first home…read more He and the McCann team exceeded our expectations at each step in the process, from initial showings through closing. Whenever we had questions or provided feedback, Steve responded with earnest advice, tailored to our specific needs and aligned with our interests. A consummate professional, Steve was nonetheless easy to talk to and a friendly face we looked forward to seeing. With Steve's help, we secured our dream home in a challenging sellers' market at the right price. We would recommend Steve to anyone, and he will be the first person we call the next time we're in the market for property.

    Core Inspection Group - home_inspectors - Updated May 2026

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