OCF is truly the most haphazard realty management group. Let's start with prior to move in. The row home had been unoccupied, so we needed to set up gas. PGW has windows to visit the home to restore gas lines. and by the time I was told we "got the rental", PGW either had a day before our move in date, or two weeks after. The heat, the kitchen appliances, the laundry, and hot water all require gas. I asked OCF to give us the keys a day early so PGW could look at the home and we would pay for the extra day. They denied it. I begged OCF to have someone at the house then to let PGW in. They agreed. PGW arrives, and OCF doesn't answer their phones, so I had to beg PGW to stay 15 more minutes and had to drive to OCF to demand someone let them in.
Moving day, OCF third- party maintenance workers were still working on the row home, but left behind a broken fence, broken microwave, broken sink faucet, lights with no bulbs, broken fridge, several holes in the wall OCF tried to paint over, hooks in the wall (even though we were told they would remediate those prior to move in), cracks from a poor paint job, dirt in the house, trash on the roof deck (I mean beer cans, pillows, condoms, food containers), and trash in the backyard. I was told to notate it in the move- in checklist and to log tickets for everything and they would save the checklist in the profile. I cleaned the trash, dealt with OCF for over 2 months to get things repaired, and was given no further compensation or even apologies. The roof also leaked two months into moving in. It took their roofer three visits before it was fixed. Then we prepare for move out. At first, OCF told us that the property owner wants to sell and they would not show the house until after we moved out. That was a lie. They showed our house without alerting us 3 times, once while I'm mid shower. OCF apologized but did nothing to rectify it outside of giving us someone's contact information if it ever happened again and removing us from the list of showings, but showings still somehow were happening, and we even had 4 different groups come to the house without an OCF agent asking to see our house.
Finally, move out comes. We clean the house. There was an issue still with the towel rack (the ticket for that repair was left unresolved the same week we moved in), but overall, we gave the keys back with the house in better condition with no issues.
I then wait for the security deposit. After 28 days, I'm told to get records from PGW saying nothing is owed for gas so I can get the security deposit back. I do this, and then get a list of deductions. OCF was charging me for soil in the backyard, a dirty roof deck, holes in walls, hooks in walls, broken towel rack, and soiled walls. The email said I could ask for photo evidence. Now remember, when I moved in I noted the towel racks and holes/ hooks in the walls. Unsurprisingly, OCF "is unable to locate" my checklist or tickets. Plot twist, I keep receipts of everything so I forwarded the original checklist and date/ time stamped photos of when I moved in to dispute everything. Now my case is being brought up to a manager.
It's been weeks now. I keep asking for the photos and updates on the review. I'm told a manager has it, but I'm not allowed to get the phone or email of this alleged manager, and the person I'm working with repeatedly insists that this has been escalated. I was told they made the check for the security deposit with the deductions already sent to me, but I have yet to receive it. Seeing the hundreds of reddits, this is common business practice for OCF. Still no pictures from OCF, which I find odd. Why would a manager need to review photos of the conditions of the home if they have such a good documented practice? Moral: don't rent from OCF, get everything the agent says in writing, save screenshots and photos. read more