Hello! I have taken a break from Yelp! But I'm back, and not for a good reason.
I came to this spot for the first time. To be honest, I thought I had been here before and thought they remodeled because I didn't recognize the establishment. I made a weird face apparently because the security guard named Juan, asked me why I made that face when I walked in. I explained why, and he said no, you probably are confusing this spot with another because this building has stayed exactly the same for a few years now.
(Minor detail - which will come into play later)
So we went to the counter, my wife and I. Because I work so much as does she, rarely do we have time for anything on a weekday evening but I had happened to get off work early and we had finished dinner early. She and I were quite looking forward to having a fun filled evening.
We were told at 8:15pm that we would be given a spot at 9:00pm. The older gentlemen who gave us the time explained that it would open up then and he would in fact come get us when our lane was ready. For that reason, we didn't go to Starbucks to kill time in those 45 minutes and instead had no choice but to remain at the establishment. During that time, we ordered a couple of drinks, and played in the arcade for a total of 10 minutes (the racing game of course doesn't link with the other machine parallel to it, it's solo just FYI)
Once we realized it's solo there was no point; in addition everything else in the arcade sucks - claw machines have crappy prizes and the arcade has the most uninteresting games. (You'll see if you go.)
We ordered fried Oreos, a coke, and onion rings at the food counter.
From 8:15pm, we waited until about 9:25pm. At that point, my wife went up to the counter to speak with them. I hung back for a few minutes until I saw her get visibly upset. We were told there was a league, another large group for a reservation and etc. Long story short, doesn't matter. We asked how much longer it would be.
They said 20 minutes.
When we asked if our lane was guaranteed in 20 minutes (also by the way - very important - we were number 1 in the queue the whole time) - they said it wasn't.... so why would you tell us 45 minute wait time if it ends up becoming an hour and a half pretty much?? And after that hour and a half, it's not even guaranteed? So why would you tell us that you'll come get us and make us wait here for no reason?
HONESTLY.
I wasn't too upset but I was more agitated about my girl feeling really frustrated and really upset, feeling like the evening has been ruined. That's why I'm writing this review.
Don't come here man.
Ah, about Juan, the security guard.
So I asked my girl if she wants to remain and wait, they all of a sudden said OH WE HAVE A LANE OPENING UP IN 8 MINUTES (versus the 20 minutes they quoted us 1 minute prior). She said she didn't feel like bowling anymore, she had a sad face not of anger but just extremely disappointed. That's what made me upset.
So I told them we're out, no we don't feel like playing anymore, and no real genuine apologies, just excuses about reservations. Then I forgot we ordered food some 20 minutes ago - which still hadn't come out yet.
So I walked over to the food counter and asked for a refund. The guy I spoke to said no, we just finished making your food. I said I don't care. I am getting a refund. He said no. I told him I don't have a problem wit him but i'm upset at the lack of customer service from the reservation/shoe counter. He said he wont' give me a refund. I said well, we'll see. So I went to the shoe counter again and told them i want a damn refund and they went over to the food counter, told him wsup and he gave me cash refund.
ON MY WAY OUT - Juan, the good man, asked me what was wrong. I told him bro, we were quoted 45 minutes, that someone would come get us. If we knew it was gonna be much longer than that, we'd go somewhere to kill time instead of sitting here watching everyone else play and watching my girl little by little unconsciously sulking. It pissed me off. So I told him you know what, I'm out bro. This place sucks, I'm really upset. And he responded, bro, why don't you try to speak to the manager and try to get him to comp you a free game or something? He's cool man, the manager will take care of you.
I told him I don't care about a free game when i'm told it'll be a total of 1.5 hours FOR A CHANCE to go bowling. And w/ no real sorries or nothing, lack of customer service. MY POINT IS - JUAN is the only person who showed any sort of kindness or empathy for the situation.
Why would I meet the manager?
If 3 out of 4 employees (not counting Juan, independent contractor and not an employee) have a crap attitude, hey you know what?
An employee is only as good as his manager.
So not the best leadership, and if you trained these guys, haha, I really don't care to meet you.
This is my review after being gone from Yelp so long.
Thanks for making me come back on.
I'm being sarcastic. read more