I booked my Audi for a full service here, arriving in the morning at 8am I was the first car to arrive and detailed to the receptionist, basic issues the car had (the rear right light did not work) and that I would need the car back by 4pm at the latest, she said it would be ready at 3pm. At 345pm I returned to the garage, after having to call to find out my car had still not been seen at 1230pm, the car was elevated above the ground with the bonnet open and had clearly only just begun it's service. I again explained I had to leave at 4pm for a Drs appointment. At 420pm I was informed my rear light did not work, a fact I already knew and that I should think about replacing my front tires as they were worn. So my car was returned to me, in the same condition it was before, without the rear light working, the only thing I truly needed fixing. I have at the end of the service effectively paid £200.00 for an oil change. Absolute rip off! Upon asking for a refund I was rebuffed, with the manager stating all relevant checks (within the full 35 minute service...) had been performed. How this garage is affiliated with the RAC is baffling. Do not even consider using them. would give zero stars if the rating system allowed. read more