Firstly, I'd love to say how friendly, sweet, and helpful the front desk staff and Dr's Nurses are. No matter if in person or over the phone, they are cheerful and understanding. They are more than willing to answer your questions, and if they don't know the answer, they will make sure some one who knows will call you back as soon as possible. There were several times where I was told someone would call be back between 48-72 hours, and I received a call the same day.
I personally went through Dr. Froelich for my tubal ligation. She is as cheerful as her staff and very intelligent. She explained all my options and helped me chose the best one for my health concerns. She made sure I understood both the procedure and the risks involved. She was very easy to communicate with and I felt like she listened and paid attention to my concerns.
I would have given this practice 5 stars, but sadly I had and still have a frustrating issue with their Surgery Scheduler and Billing Staff. Three days before my surgery, the hospital called to tell me that I would have to pay a large amount for the procedure my insurance told me was 100% covered. I made several calls between the insurance, hospital, and office. I came to find out that the Surgery Scheduler had given the hospital the wrong procedure code for billing. When I did get to talk to the Scheduler, she blatantly lied to be, stating that my insurance did not participate in healthcare reform and said that was the only code they had. After repeatedly being reassured by my insurance that they did in deed participate in healthcare reform, they informed me that correct code was one number off.
After giving this new information to the scheduler, she made absolutely no effort to fix her error. I ended up having to call the hospital give them the correct information. Even talking to the Pre-op staff and to Dr. Froelich herself before going into the OR, I was re-assured that the coding had been corrected.
I discovered TODAY that the coding was NEVER changed. I now have a claim that I have to get fixed, and we all know what a nightmare billing issues are.
So, Beware if you plan to get any sort of procedure done through this office! Make sure the Scheduler submits the correct coding, and call the hospital prior to make sure she has! Be prepared to do all the grunt work for her, because if you don't you'll be fighting an unnecessary bill like me! read more