***UPDATE***
So impressed with the quick response I got back from the owner that I am updating this review to 4 stars for customer service and we will definitely be going back to give them another shot when they are running at 100%. Completely understand that there can always be issues and it was nice to get an explanation for the long wait and below par food. Always willing to give someone another chance when deserved!!!
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I SO wanted to love this food truck. Three of us went for lunch in San Ramon today and you could tell that they were having problems. We ordered 1 burger and 3 munchie tots between us and it took over 30 minutes to get our food. The tots themselves were cooked perfect, but to be honest I expected the cheese to be melted and the onions to be grilled so they were just ok, and I didn't get any spicy sauce. My friend's jalapeno tots weren't great either, just a scoop of cream cheese on top, not melted at all and just wasn't flavorful at all.
When my other friend bit into her burger is was raw in the middle and she just tossed it. No time to go back and complain, so we are just out the money. Just not cool for having waited so long.
I would have only given them 1 star except that the guys in the truck were so nice and kept apologizing for the wait and were really trying.
We go to the trucks here once a week and were hoping to put them in our rotation, but across the board we all said we won't be back. read more