Cane here to sign over a car title for a vehicle totaled by the insurance. The associate who helped…read morewas knowledgeable about the process and explained it to us. They scan and send paperwork to the insurance adjustor so that the insurance has it electronically within a half hour. This part of the process was fairly painless.

I just called and spoke to someone at Insurance Auto Auction. My car was towed before I could…read moreremove my license plate. The person I spoke to offered to send the license plate to me! I didn't expect that. She was very nice and helpful.

They were HORRIBLE!!!!!!! Never do business with them. Businesses like theirs need to be closed…read more They were dishonest and rude. We didn't get our title for over 2 years. They were difficult to serve in court. They wanted a paper signed saying we would not give them A bad rating before they released the title. That was illegal! If I could rate them a -5, I would!

Last summer, I filed a complaint with the Secretary of State's Office and it is now in the Attorney…read moreGeneral's criminal division: Michael Buckman is the in-house counsel in charge of this investigation ( c/o Consumer Protection Division, Office of Attorney General Curtis Hill, 302 West Washington St, Indianapolis, IN 46204 p: 317.233.3977). In the process, I have discovered this car I tried to purchase was licensed in California and the DMV Investigation Team informed me that there are no records that EZAutoAuction ever tried to transfer title into my name. In the meantime, I have also been told by AG's office that they have other people that have joined in this criminal complaint. Feel free to share any progress you have had against this agency, and I will do the same. I have documented all the information I provided above and will be opening a FaceBook page in the near future so we can all share what EZ Auto Auction is up to. Mr. Buckman said Indiana law states a car dealer has 31 days to deliver title after purchase. If this does not occur, a consumer would need to send a letter demanding title in 10 days (which I sent certified to them in August 2019) and if the title is not received in those 10 days, the consumer would be able to return the vehicle for the purchase price and any costs incurred. They refused refund me and give me title to a car I had paid for in full upfront: I paid $17,500 in May 2019 and NEVER receive title for the car they claim they had sold to me. I honored the 90 day resolution clause in their DocuSign contract, before I acted upon these complaints. I am now looking for an attorney to represent us in filing a civil case against EZAutoAuction.com (AKA Insurance Auctions, Inc.) If anyone has already started legal action against them, please let me know and I will continue to post updates on the trustpilot site.

They sell cars to other buyers after you win a bid . Won a van and they sold it from under me…read moresaying it was an if bid and sold as charity to another person waited for three days no answer called to find out it had been sold sketchy waisted my time would not recommend this place at all to no one

I feel like I got ripped off. They could have put the true issues w the cars. They use words such…read moreas running vs transmission slipping I bought 2 vehicles, both were complete junk and they knew it. Now I have to wait for the titles just to junk them both..I will never do this again..big rip-off. 1700 hundred dollars gone!! Thanks for the free sweatshirts you gave to smooth over your vindictive sales. Next time be a little more descriptive and less deceptive

America's Auction Group...WHAT A COMPLETE JOKE! I am a ex employee of this company and they are a…read morecomplete joke! There is NO CULTURE NO CHARACTER OR INTEGRITY! I was FIRED for ABSOLUTELY NOTHING! I was told to my face I have Lack of Motivation and Determination from the VP of HR Peggy Boyd. I was NOT ON A EMPLOYEE ACTION PLAN, I had NO Derogatories In my employee file. My son was sick with RSV and Bronchitis and I was not allowed to work from home I had to borrow from PTO due to the lack of a sick policy that is not in place. When I returned to work I provided documentation of why I was out, the following week I was summons for Jury Duty the next day I WAS FIRED! I never missed a day of work until my son was sick. Peggy Boyd said oh we love your personality your locations love you but "I just feel you are not a good fit long term" LET ME SAY THIS THE AMOUNT OF FAKENESS THAT Exudes throughout Corporate Office is absolutely insane! They act like there is a Cohesiveness but it's sadly mistaken! One of the worst experiences of my life! There is no stability no job security and definitely no trust! I kept my head down I was kind to everyone but that got me no where! So not only are they auctioning bad cars they FIRE LOYAL EMPLOYEES! Must I mention the PTO instead of sick pay I had to have my last check deducted because of borrowed PTO for my son being sick must I say my check was $15 dollars! VP HR Peggy Boyd Lead Payroll Specialist Vomited on me! This Place DOESNT EVEN DESERVE ONE STAR !

From the owner: At America's Auto Auction, our mission is simple and straightforward: provide the highest quality…read moreservice and operations execution for dealers and institutional customers. We bring a wide variety and large volume of vehicles weekly to hundreds of auction lanes across the United States. From dealer groups and new car store trades to top-tier commercial accounts, America's Auto Auction offers the vehicles you need in both our physical and virtual lanes. Visit us online to learn more!

This family ran business makes it so easy to work with. We have dumpsters service with them, we…read moresell scrap metal to them & we buy car parts from them. Their prices are great and everything is handled in such a timely manner.

The tow coordinator was courteous. Very professional. Our driver Chad! What a guy! Knew exactly…read morewhat was needed to get the job done. Very professional and kind. He was quick and efficient. He has great customer service skills! Never worry about your heavy tow with these guys! They know their stuff . Thank you Hanna's for saving the day