I spoke with the Area Manager and she was so kind and helpful. She also did everything in her…read morepower to make sure that I was satisfied. Thank you for caring Michelle, you are AMAZING. Keep up the awesomeness

Ripoff alert! I donated a nice car in good faith to a charity that went through this company…read more Insurance Auto Auctions in Bessemer was supposed to auction the car and donate the proceeds to the charity. A year later they sent me a bill for $700 for storage fees! They are now saying the car was "abandoned" even though I filled out paperwork to donate it to charity, gave them the keys, extra keys, properly signed and notarized title, and they picked it up. They also lost the title and extra keys I gave them so I had to go thru the hassle of getting notarized paperwork for them to get a title for the one THEY lost, and now this! I am furious and I know my charity didn't get a dime. Do not donate or buy from these crooks!

Literally the most infuriating experience. I bought a car and 2 WEEKS later the engine had to be…read morereplaced. It broke down after hours and everything was closed so I had no choice but to get a rental from enterprise at the airport. I had to get the only vehicle available that was big enough for my family. I was told that I would be reimbursed. No one said to use a specific mechanic so I had it towed to a place i had a positive experience with in the past. That mechanic was unable to fix it because of how extensive the issue and charged me a fee before having it towed to the Chevrolet dealership. Once at the chevy dealership I had to wait for diagnostic and repair approval for the dealership to give me a loaner vehicle. All the while I had the original rental expecting to be reimbursed like I was told. I contacted the warranty company, assurance, and they sent me the directions to submit the documents for reimbursement. They are only reimbursing me for the time it was spent in repair and not for the entire duration of the rental that I had NO CHOICE in having. I came out of pocket over $1,000 and are only wanting to give me $250. When I called Enterprise about this they told me that if I had a brought it into them they would have helped. I called them the night it happened and was told to call assurance. So because I was sold a car with a faulty engine and it broke down at night when everything was closed and I was forced into a situation where I had to get a rental outside of "operational hours", I am out over $1,000 I do not recommend using enterprise. They didn't come pick us up they didn't offer solutions and they won't compensate you when they sale you a faulty vehicle. Let me clear, I am angry I was sold a car with a bad engine in the first place and because of that I am out a lot of money.

Several months ago, I initiated purchase of a specific Lexus; live in Fla. & the car was in a…read moreMinneapolis suburb so I paid the approx. $1400 to have it transferred. It arrived quickly (6 days, think?) but no title; "needs title & title card", my local sales rep was told, although none of us knew what a "title card" might be. Delay upon delay; Minneapolis was uncommunicative while "my" car sat across town, unavailable. Next, was told Enterprise Regional (I think; no comms, remember?) had to fwd the Minn. title to my Enterprise in Florida.. Another delay: now the lien had to be cleared in Minn. before title became available. (Yes, the car seems to have been on their website before Enterprise actually owned it.) It took just at an entire month for me to complete a simple purchase (no financing, etc.). About two weeks into this, I bumped up my complaints to Enterprise Corporate; not only was nothing happening (outside my local rep), he was unable to get straight answers from Minneapolis. Other than an initial email response, Corporate did virtually nothing to resolve the situation. No phone call to investigate, no email w/a contact point, no contact w/me. Just silence. I suspect Corporate kissed off the complaint to Regional as their problem) then never bothered to monitor. I am stunned by my experience because this is the third car I've purchased through Enterprise Car Sales & I've had nothing but good occur in the past. I've recommended this program to others on numerous occasions. And both my first-line (local) contacts were quite good here in Florida: Justin & Marissa. (Two were necessary because Justin took a week of scheduled vacation during the "sale", returning to find the it still pending.) During this entire episode, higher management has been appallingly absent; doubt I missed an attempted contact -- I'd been awaiting a reply -- but after multiple complaints to Corporate (phone & email), the last reply I could find was a "customer service" post around April 24 saying a manager would be in touch as soon as possible. (Writing this mid-June.) Enterprise has been a good company. They offer the customer quality cars. & policies worthy of note so if you find a local car, they're a valid consideration. But my experience w/Corporate & Regional (plus Minneapolis) has been that there are some empty seats, incompetent people, or some just plain don't care. And please note that, as a prior satisfied customer of multiple transactions, none of these remarks would have been published if one single responsible person in authority had stepped up & acted.

On June 11, 2025, I visited Selective Automotive in Pelham, AL, and put down a $1000 deposit toward…read morea vehicle I was interested in. The salesman I dealt with was Terrell Jones. I eventually changed my mind and decided not to go through with the purchase. I contacted the dealership to let them know I had changed my mind and requested a refund of my deposit. They refused to return the money--even though the sale was never finalized, no paperwork was completed, and no vehicle was taken. I was met with unprofessional behavior, a lack of communication, and no accountability for keeping my deposit under these circumstances. It was clear they had no intention of working with me fairly, and I feel like I was scammed out of $1000. Selective Automotive clearly lacks integrity and basic customer respect. I do not recommend this dealership to anyone. If you're considering buying from them, be extremely cautious before handing over any money. I learned the hard way, and I hope this saves someone else from going through the same experience.

It shouldn't have come down to this. Never dreamed of writing a bad review on anyone's company but…read morethis owner deserves it . The owner of Selective Automotive entered into a contract with my company to do a loan. The contract was fulfilled on my end by getting him over a million-dollar loan for his car business. The owner of the business has decided to stiff the payment of $27,500 that is owed. This is coming from a mother of 4 kids doing good to help small businesses with their funding and does not deserve this type of treatment from this person. Therefore, this is a warning to the community of Pelham, Alabama that this guy is not trustworthy to do business with. He even sent a cease-and-desist letter and did not even pay the attorney that sent it, so this guy didn't even pay his own attorney. It is advised to run as far as possible from this operation as they can't be trusted.