We put our dog 13 year old Chihuahua Tank down on February 17th due to health. We didn't go in to put him down, we thought maybe there was something the vets can do to make him feel better to give us more time with him. But we got the news that no matter what we did, how much money was spent he would most likely still suffer with dementia and his health would be the same. We made a hard decision to let him go.
my fiancé was all by himself when one of the front desk lady came and talked to him about cremation before I got there with my 9 year old son. My fiancé was not in the right state of mind at the time but they asked him what he wanted after putting our sweet tank down. The lady talked to him about individual cremation or group and talked about the price. My fiancé just went with the group and thought okay maybe they mean group in one fire but somehow separated. Nothing was explained to him. Not once did they say we weren't going to get his ashes back if we were to go with group. It was never explained to him!!! My fiancé stopped there and come to find out, no ashes only a $30 clay that we paid for. Why would we pay $250 for cremation and not want his ashes??? We would have been better off burying him in our yard. I talked to another front desk lady and they said they made it very clear to my fiancé about not getting his ashes back. Then why would my fiancé go up there asking for ashes??? The response I got was he signed the papers stating it and now it's our fault. Don't you think when a person is crying they would explain it more??? Word to word from the lady I talked to "they NEVER make any mistakes!"
Ugh never again with this place! We only went there 3 times with tank because it was closer then our long time vet. We made a mistake using this vet clinic and hope this never happens to anyone too. Or better yet stay away and don't take the chances that it won't happen to you. No care was shown or offered because we were consider "new clients". Very unorganized!!! Our hearts is even more broken.
If they expected us to know everything about cremating pets, they are not in the right field of work because not everyday the same person is going through this. This statement most likely won't get a response and if it does it will state something about the paper we signed and it was explained and more lies to cover their butts! How hard is it to say "we made a mistake of not explaining it and we apologize"!? read more