Great haircut by Elena at the Flower Mound location. Just the way I like it! Quick service. Will come again!

The only good thing about our experience was talking to the stylist at the front desk tonight. She was wonderful and knowledgeable. The stylist we got in the second chair on the right didn't introduce herself to my son at all or speak to him at all. I was told they specialized in mixed hair but the stylist got frustrated half way through and didn't even brush it out completely, she left him completely lopsided with hair everywhere. It was a terrible experience beside hanging out with the front gal! read more

I will never come here again. The haircut was okay - 6.5/10 but what made me upset was the entire experience from the start. The barber was so arrogant in his abilities and wanted to nickel and dime me for everything. A $34 haircut became $46 because I wanted a fade and a hairline. Then at the end when I wanted to pay, the Barber told me I have to pay 20% gratuity for a haircut I didn't like much. I refused because I didn't like the haircut much. He was so rude and so arrogant and kept telling me that this is a 5-star place etc. My favorite barbershop charges fair prices and doesn't have all this attitude. I truly regret trying out this place and I will make sure all my friends and family avoid this place. That was truly the worst barbershop experience in my entire life. read more

Jimmy was amazing! Ambient vibes very clean and modern with chandeliers hanging from the ceiling!! Best haircut I've ever had in my life! Got me fresh for my TV show. Next wine we film in Dallas, I'm stopping by and requesting Jimmy! read more

This place is great - very comfortable chairs and a convenient location. Just got a haircut there from Jimmy. The haircut itself was perfect. Hard to find a good stylist who knows what you want and delivers. Highly recommend for anyone in the area. read more

Don't be duped by the 5 star reviews. Had an appointment and waited over 20 minutes with no end in sight. The barber didn't bother to come over and apologize. The company considers you late for your appointment if you are 1 minute late but it's a one way street. They also offer a 20% discount if you leave a positive review, so be wary. read more

all I wanted was it to be trimmed a little, got that. but my hair was cut straight across my forehead and I continuously asked him not to make it straight, there is no hair covering my forehead anymore. completely forgot to straighten the back of my hair and didn't get around my ears after I asked him to. my sideburns weren't even touched. how do you hire this guy. I would rather go to super cuts. read more

I have to give a huge shout out to Aliss at Cool Heads Salon in Addison. My hair isn't easy, and I haven't had a great time finding someone to really give me a good haircut. Well, my search is over. I found the right place and the right person to take care of me. Gents, look no further. Cool Heads is the place to go. I highly recommend it, the place, the customer service but on top of that the SKILLS to make you look clean, sharp and Professional are all here!! You have to try them out to understand why I feel this way! Thank you all, and Aliss !! read more

I've been coming to Coolheads for about 2 years now. It's a really nice atmosphere. My stylist, Aliss, is very good at what she does. She's also friendly and helpful. read more

John always gets my hair right. Usually with other places/people they cut me too short or mess my hair up. This is the best place in addison to get a haircut. Overall my experience has been only positive and everyone who's cut my hair there did me right and had me feeling fresh when I left. Highly recommend! read more

Have been going to Cool Heads for over a year now and always book an appointment with Aliss. She is prompt and I completely trust her to trim me up and have me looking sharp. My wife especially loves how great of a job Aliss does. The shop is always clean and it's nice to have a complimentary beverage while getting a cut. Even though I don't live as close as I used to, I will continue giving cool heads my business as long as Aliss is there. read more

Never really found a stylist until now. Aliss is great. Haircuts are consistently high quality and she is reliable. Vibe of the overall place is right - clean/neat, but also laid back. read more

After a bad cut by my last barber, I decided to try someplace new. I Googled "barbers near me" saw that Cool Heads had really good reviews so figured I'd try them out. The reviews were correct! Aliss was my stylist. I loved that she took the time to figure out what would look good for me. My hair is thinning on the crown so haircuts can be really hit and miss. Now usually barbers just take what you say and don't offer input. Aliss made some suggestions and I ended up getting one of the best haircuts I've had. The inside is spacious is welcoming, the seats are comfortable, and they use hot towels!!! Go visit them. You won't regret it! read more

Great service!!! Marisol did a great job! She really understood the style that I was looking for! :)

I have tried to give this barber every opportunity to improve their service and have gone back three times. No more! This has to be one of the worst run businesses in the area or possibly state. From appointments that are booked at wrong locations to excessive wait times and Junior barbers training and practicing on your hair. It is not worth the cost frustration or time wasted, I would highly recommend finding anywhere else read more

Victor did a great job tonight on my haircut!! Thank you! Cool heads is in a convenient location in Addison Texas.

I've had two great haircuts from John and I couldn't be happier. The shop is clean and tidy and John has delivered the perfect cut each time I've gone to him. read more

highly recommend this place! I was a walk in and they got me right in the chair. john was great gives one of the best cuts around!

Marisol did a great job on my haircut today! It was also really fast which I appreciate. Overall the store is really new, really clean, and they offer free beverages including some beer. Nice place to check out. read more

Great business, John never fails to give me the best cut! The first time I went, he helped me pick out a new style. Every time since, the result is consistent and exactly what I ask for. read more

Great place. I was impressed. I will definitely make this my go to place for a hair cut. Marisol was my hair stylist and she did a great job. read more

Marisol is my go to lady and she gets me fresh every time!! Every time I get my haircut from her, my girlfriend thinks about having my baby, one minute I'm looking like a baby Sasquatch and next minute I'm thinking about becoming a father. She makes my hair flow like silky satin and makes my ancestors proud. I've got other dudes breaking necks asking me where I get my haircut... Marisol will do you right!!! read more

Amazing work by Victor all the time! Always punctual and professional! Would recommend!

I went by to check out this place after getting a sub par haircut from Floyd's and got Marisol. Let me tell you that she did a top notch job fixing me up and taking time to listen to what I wanted. Two thumbs up to Marisol and I would definitely recommend stopping by if you want to actually look good and feel confident about your cuts! read more

Its a nice place. Marisol helped me make some decisions on what i wanted and did a great job of making me comfortable and gave me a great hair cut. The only reason I gave it 4 stars instead of 5 was I was kind of shocked to have such a high bill at the end, not that it wasn't worth it. But they may want to do a better job of explaining cost for the services provided. read more

I called on a random Tuesday afternoon at 12:30 asking for a price for a haircut, Marisol answered my question, provided different options over the phone and made me feel comfortable. I hung up the phone not knowing if I would go in but I'm glad I did! I called Cool Heads Salon back and spoke to Marisol and she told me she could get me in right away! Once I arrived she called me by name, sat me down and made me feel comfortable. We talked like we knew each other for a while. She asked me my opinions about what I liked and gave me great suggestions. We were joking around, talking about family and work like it was nothing. She gave me a wonderful haircut that my wife complimented more than any haircuts in recent years. It was a 10/10 experience and I'll be back! read more

Fade, trim, neck shave, & shampoo. Marisol was great! Very attentive. I definitely recommend.