I scheduled an appointment with Cool Air USA to upgrade our thermostat, including the installation of a C wire. Our HVAC technician, Cedric, was on time, had an excellent amount of knowledge, and displayed a high level of professionalism throughout the encounter. Cool Air USA prices were reasonable for Miami-Dade County, and we look forward to using their services again in the future. read more

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I had a technician michael come to my condo apt it was $79 dollars to look at the unit in the roof over here the unit was just blowing out hot air after looking at the unit he said that there were some fuses blown out, and I needed another part to start again the compressor he got it to work for a month it lasted now it is broken I was charged $430 for the repair and now I have no ac again I was scammed i want you to know that I am taking legal action against your company through my lawyer. Please , anybody do not use this company , they're scammers read more

We recently hired Cool Air USA to install a Rheem 15 ton AC system, a hefty investment. They conducted a site visit and cleared the space for installation. The ac malfunctioned 3 times within a week immediately after install. Ultimately the compressor failed and needed replacement which we waited over a week for and are still awaiting installation. Do not hire them for your place of business our office has been closed for weeks due to their negligence and lack of expertise. Customer service is useless as well. read more

Great experience!! We had two new AC units installed, and the technicians were knowledgeable, reliable, and incredibly efficient. Every time I've called, the staff has been kind, patient, and genuinely helpful. Truly the best AC company in South Florida. read more

New install great. Professional Service Department. Quality techs. From someone who used to be in the business. read more

I had a new A/C unit installed in Dec 2024. It's been working fine until recently when I ran into some issues. Scheduling a service appointment was frustrating. They assign you a block (9a-12p). The day of the appt there's zero communication (unless you call), I ended up having 3 appointments. The first technician arrived on time but apparently, he just did a band aid job. I never met the 2nd tech because he didn't show up. And the last technician was late, but I was told he was the most experienced of them all and worth the wait. His name is Xavier, and he was great. I appreciated his friendliness, knowledge, and how he walked me through the issue. The a/c was restored to its full potential, for now. However, I am hesitant to recommend this company to anyone else. read more

No, no, no. This company is completely unprofessional. They left air conditioner parts and trash all over the roof. There were metal shards falling from the roof on to balconies. And they trespassed on to private property, and used a knife to try to open a woman's locked gate. And the person who hired them says that the AC doesn't work, and they won't answer her calls. Truly, save your money and find a different company. read more

****USER BE WARE****** ****PREDATORY BUSINESS***** If I could do negative stars I would This is the 3rd year in a row they service the AC and this is the 3rd year in a row they leave it broken, all 3 yrs it's the same part they break and this is the 3rd year in a row they say it's not there fault. AC was working perfectly until they touched it a few days later the AC doesn't work. They come back and say there's a leak of freon which it was never leaking before they touched it. Now they expect us to pay an additional $2,400 to fix what they broke. Predatory business if it wasn't cause the owner had a service contract with them read more

Very unprofessional. They were supposed to come and give me an estimate between 5 and 8 pm. They ruined my dinner plans and then at 8 pm the guy didn't even apologize for not showing up and left me a message " if you still need help, calll the office tomorrow". If that is the way they treat potential customers, imagine how they treat you after you have paid. read more

Customer Service needs training. On Sunday around noon, I went to the website and submitted my information to receive a quote for an AC inspection/Duct cleaning/standard maintenance. At 11:10pm I received two missed calls from this company. WHY are you calling your customers at 11:10pm on a Sunday night? This is extremely unprofessional. This afternoon (monday) I decided to give them a shot and called the 877 number to see about scheduling a service. The woman that answered is interrogating me asking if I need an inspection OR a duct cleaning. I begin to tell her that I am not sure, as its just been a few years that I have had it serviced and they are the experts and should be the ones to tell me after they come out for an estimate exactly what I need. It was a very frustrating call because she is asking me why I think I need my ac serviced? I am not the expert but I keep telling her it's just been a few years that I have had them come out and before the hot Florida summer months start I just want to mitigate any potential issues. She then tells me she will schedule someone to come out and tells me it will be $189 - then I tell her I see a coupon on the site and its $89 for an inspection, however cant someone just come out to SEE what I need and then provide me a quote? Anyway, I will be calling another company to work with. Overall frustrating call - Shouldn't be this difficult to schedule a simple service. read more

They charge for. Service charge then they charge an additional 175 to tell you what's wrong. Additionally they charged 199 for. Tune up plus 175 to clear an unclogged drain line which didn't need cleaning. Not to mention when I purchased the unit they said it was a carrier, which it was not, it was a cheap subsidy of carrier, Save yourself aggravation don't use them read more

Recommend hands down. My experience with Cool Air from beginning to end was flawless. I do not have the technician's name that visited my home, but he was a true professional. He gave me a thorough explanation of the issues with my unit and was very knowledgeable and respectful. He suggested a replacement and within 2 days I had a top of the line unit installed, we did the permitting process and they even helped with the rebate for additional discounts. In the past year I've had other companies check the AC unit and Cool Air USA is second to none in terms of service and delivery. May 2021 read more

Cool Air USA - Rheem 3 Ton installed by Coo Air USA - Air Duct Cleaning Near Me - Lauderhill, Florida

We have a temperamental AC unit. It gets some kind of crazy build up on the back part. We've had 4 different AC technicians look at it and it kept giving us issues- until we met Archie from Cool Air USA. We literally won't have anyone else service the unit. He is so kind, knowledgeable, and gets the job done. Somehow he finagled himself into the back of the unit and cleared the problem out. And it's a plus that our dogs love him. We literally won't have anyone else coming to touch our unit. read more

Absolutely phenomenal experience with Cool Air USA. We had been without AC in our home for four days after a reputable company examined our unit and determined it required a complete coil replacement. They said the parts were on "order", but we never got the impression that our situation was a priority for them (did not get tracking information, proposed repair date, etc). Out of desperation to get out of the south Florida heat, we called around to see if anyone had availability to help us. Cool Air USA answered the call, came out to our home within a few hours, and completed the job for less money than the other company. My technician was a true professional. All business. Welding, plasma cutting, diagnostics, and extraordinarily timely. I couldn't be happier. Thanks so much. read more

Cool Air USA - Air Duct Cleaning Near Me - Lauderhill, Florida

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After reading other reviews on this company, I decided to give them a shot because I need someone quick and they are available 24/7 which is a plus. Normally I'm a bit scared to call someone I wasn't referred but I still gave it a chance and it payed off!!! Had a great experience with this company. Called them in the middle of the day and where able to send someone to help the same day. They give a window of 3 hours so my time slot was from 5-8. The gentleman called me 30minutes before arrival. * Very friendly gentlemen who's name was Omer. Very knowledgeable and showed me some cool tricks to the nest thermostat. Handled the situation like a true professional. * They do have set prices. Just for having someone showing up to your house and assess the situation it's a $69.99 fee but they waive it or use that payment towards whatever service you decide to get. The technician has all the prices pre set on his tablet. So if you don't like there price you don't have to accept, and just pay the first fee. I would definitely be calling them back for all my future AC needs. Thank you Omer!!!! read more

Cool Air USA - Air Duct Cleaning Near Me - Lauderhill, Florida

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Our tenant in Miami was very pleased with the AC repair by Cool Air USA, particularly because the repair person came one hour after e called. I was positively impressed when I received a call from a representative of Cool Air USA to ask for feedback about their service. I will definitely use this company again. read more

I have lived in Miami for over 30 years and have always used many air conditioning companies and had never seen them. things as unpleasant and opportunistic as this company cool air usa, my mom moved from California to Florida about a month ago and called this company to clean the air and the ducts, a person came and gave her an estimate for almost $4000 which was to clean the coil the blower change a filter drier that costs $16 dollars at Gemaire Supply and they sell it to you for $395 and paint some ducts, it turns out that my mother accepted the job since she no longer knows about prices then we called a company and they told us that this company had stolen our money and explained to us that they pay the technicians 10% of each sale so they go to your house and try to sell you unnecessary things and at a much higher price than other companies that provide the same service to a affordable price in the end we did not pay the $4000 because the job only took two and a half hours to do they only used household water and an acid the paint is sold at Home Depot they are really thieves they pay the workers $17 an hour more the commission %10 of each sale so that they are obliged to sell the client anything, no matter if it is necessary or not, we are very upset with the treatment and the blatant way of wanting to do a job for twice the regular price We do not recommend this company to anyone from the heart, they are the worst read more

Cool Air USA - $16 they sell it to you for $395 it only takes 15 minutes to change it. - Air Duct Cleaning Near Me - Lauderhill, Florida

The A/C repair gentleman, who's name is Xavier, is a rock star! He is a nice guy. So patient and kind! He is very friendly and he questioned everything before he did it which I love. If you don't double check and make sure, you may be in big trouble so I felt confident with him working on my unit. He installed a C-wire adapter and my Amazon thermostat so now I can control my A/C without getting up off my butt. This thermostat was such a mission. He and I were working on this together because he knew what he was doing but my system was just...being annoying. He stayed with me and would not leave until he got my system working. He is an amazing worker, and I recommend him to everyone! Cool Air USA has reasonable prices and friendly/hard-working employees. I saved their number in my phone so clearly...I highly recommend them! read more

Archie Moore is 10 kinds of perfect. Fast to diagnose and honest with options. I would recommend him to anyone and that he get a huge bonus. If you need ac repair work, Archie is your guy, you won't be disappointed yes too. He's polite and respectful, wears his mass and clean booties to not dirty your house. Im an Archie fan for life. read more

Just so you aware, they do not actually provide you with a free estimate as advertised on here. However, the estimate is credited to you if you decide to use their services. Orlando came to fix my AC unit, and he did an exceptional job. He was very meticulous and thorough. Really great service. read more

I have proof of this via e-mail and written receipt!! You are a scammer!!! I would not lie and let this happen to someone else!!! Buyer beware!!!!! Look at the other reviews!!!! I would not give this any stars but you have to add a star. I have PROOF that this truly happened. read more

Cool Air USA - Email receipt Cool Air USA sent me. - Air Duct Cleaning Near Me - Lauderhill, Florida

I have a unit that is a year and a half old, it is practically new, at the moment it stopped cooling and I called COOL Air USA, they sent a technician who told me that the compressor was broken that I had to change it, what is the warranty, they charged me $850 to change the compressor. compressor +6 pounds of refrigerant for $79 plus what had to be changed is called Filter Driller $395 with a total of $1719 dollars the technician gets a commission for each sale of 10% that day I called the people who had installed the unit and They told me that the only problem the machine had was a capacitor that's why the compressor didn't work, the COOL Air Usa company is thieves and the technicians are not trained they wanted to steal from me I don't recommend them all those Reviews are fake they pay $25 to each technician for a Review and 50 per Review with photo and they pay Google to eliminate comments like this one that tells the truth read more

Words can't describe on how happy I am with this company. There are some many AC companies to choose from but look no further! Came out on a Sunday wasn't able to get access to the roof in my condo building came back out first thing Monday morning, had the AC working by 10 AM. Everything was so easy from scheduling the appointment online, to the estimate being emailed to me, and the payment online was fast and easy. Ask for Anthony or Chris. To Managemet , I ask for 2 things... 1. Gives these guys a paid day off for working so hard 2. Keep doing what you are doing as I will be referring you a ton of business. read more

I called this company for an emergency service. I got their contact from one of my neighbors. Thank you! Finally found a company that is professional and not out there to just rip people off. I called them after a previous technician told me that I will need to change my AC unit. They came on time (same day), inspected my unit and fixed the issue. Did not mention anything about replacing this unit. This is what I expect from a company and to top this off - They charged me a fair price. Highly recommended!!!! read more

This is my 2nd time using Cool Air USA and I couldn't be happier. Jr came by and installed the Nest, he was very professional, courteous, and helpful. Thank you Cool Air. read more

I highly recommend cool air .. Julian Is the best customer service representative I have ever ever dealt with .. They were so helpful responsive honest and went out of his way to help me with a commercial building we own in Aventura... please don't hesitate they are wonderful Thank you Julian read more

AC went out and Cool Air was recommended by a friend and they were awesome all the way around. Very quick, honest, excellent communication on scheduling and follow up. Don't hesitate for a second with these guys. After all was finished one thing was a little off and they came right back out and adjusted it for me. Julian was my contact-top notch and Curly and Lenard were the installers. Clean courteous, just good people! Brad read more

Top Notch Knowledgeable Service. Sean was very knowledgeable and professional . He was able to quickly diagnose and rectify our situation . Sean determined that there was a leak in the coil and all of the refrigerant leaked out. After we assessed the situation and looked at the costs for running the existing air-conditioning system; we decided to go forward with replacing the system with one that is more efficient. Sean waived the cost of the service for today which would happen over $419 for the Freon and for the leak test. Our old AC system was very expensive to run. The new system should help to pay for itself in about two years . read more

We used then in 2014. From the time they installed the unit to now ( just over 5 years) we've had nothing but issues. The unit is ridiculously loud, drip pan was cracked when it was installed so there was a leak and mold. And not the unit is once again leaking. I can't say enough negative things about this scam of a company. Did I mention that they charged us to fix the problem they created in the first place? read more

Terrible company! They charged me a lot of money and didn't fix my AC. Horrible customer service. They are probably paying for good reviews.

Anthony did a great job fixing my air conditioner, which was leaking badly. I appreciate all of the following: - Cool Air answers the phone when you call! That puts them ahead of many contractors in Miami... - They were able to schedule to come to my condo the next day--which was a Satuday; and it seemed like same-day service was not out of the question. - I gave them my building's phone number, and they made sure to send the insurance certificates. In other words, they have the insurance that many buildings require, and they DON'T force you to act as a go-between making sure their paperwork gets to your condo's office. - They called 30 minutes beforehand, and showed up in the timeframe they quoted. - Anthony was very professional, and he was obviously knowledgeable about all the possible causes of the problem. This wasn't just a lucky guess. - He took photos for my records, in case I needed them for my landlord, and made a video showing me how I might prevent the problem in the future. - The pricing for each aspect of the work performed was fixed in advance, and displayed for me on a tablet. I thought the price was very reasonable. In my previous experience, I have had to call AC repair companies more than once, to fix the same problem. They will frequently show up for the service call, drain something to justify the visit... And leave before the AC has had a chance to begin cooling... Low and behold: the AC never does cool down, and it is necessary to call someone back to find the true cause of the problem. At the other end of the spectrum, of course, is the knee-jerk response: you need a new compressor... What a relief, then, when Cool Air solved the problem in less than 24 hours! read more

I had a Nest thermostat installed by Hellotech that wasn't compatible with my AC unit; thus, didn't work. I was left without AC overnight and for a large portion of the next day. When I realized Hellotech had zero sense of urgency (24-48 hours to have tech support reach out to me to schedule a follow-up visit) to help me and fix the problem, I knew I was in trouble. I called Cool Air and they had Moise to my house in a matter of hours. He was friendly, efficient and identified/ fixed the problem straightway. I highly recommend this company. read more

I wish i could give NO STARS!!! This is by far the worst company out there!!! They are shady as hell. Charged me $200 for a permit to be pulled (which I wanted) but never pulled it! it wasnt until my unit was acting up after 6mo of being put in. I called them to ask for my permit number because there was no way this job passed. I was told they could not find it. Guess what they never pulled it so after a year I had to force them to pull it. They went around the laws and had another company pull the permit for their job. Which I guess is ok. the installed our new unit knowing the existing duct work was not the right size and never said a word. NEVER USE THIS COMPANY. They steal your money, are rude as hell over the phone on in the field. Plus look them up on Sun Biz they have tons of different names they do business because then are so shady! read more

Made and appointment through Yelp and they came by within a day. Junior was on time and checked out the unit. Then gave me a summary and an estimate that I accepted. He talked me through the procedure and finished the job (flushing two units) within the next 20 minutes. In and out in less than an hour an my unit does not leak anymore. Props to junior and will call for follow up maintenance in due course. Ivo read more

Service technicians were awesome Price and installation were very smooth and affordable Our new unit is working wonderful A polite technician Danny just came for a follow up visit to make sure everything was working correctly. He also wanted to make sure we have the phone numbers in case we have any problems or issues to call in the future. I would highly recommend cool air USA read more

I would advise anyone to stay away from this company, they're extremely unethical and will have you paying for services that will never be rendered. This is why they have a class action lawsuit. Very much predators. Do yourself a favor and look elsewhere for your AC issues. I would give zero stars if I could. One man even defecated in my bathroom and had my whole house smelling horrendous. Who comes to a customers house and takes a huge crap? They were so disrespectful. I also overheard them discussing where I worked as if they planned to really upcharge me because they percieved that I could "afford it" This was all back in 2016 & I still take the time put to warn ppl about this company because I'm that passionate about criminal & unethical business practices. I spent over $1,000 & never got my AC fixed, they're scam artist! read more

I called Cool Air USA on Thursday afternoon. I explained that my ac was still not working, even though I had just replaced the capacitor. I further described how the ac fan was behaving erratically. They made me wait until Friday for a technician. The tec did nothing to the unit because he was able to tell me, by my description alone, that the fan motor needed to be replaced. He did not have the motor on stock, the part stores were closed, and I would have to wait for at least 4 nights without an AC, with my home temperature at 90 degrees. If that was not enough, Cool Air USA wanted $450.00 dollars to simply replace a fan motor UNDER WARRANTY. Obviously, I did not hire them to do such an easy job. Their response was that they had to pick up the parts and process the documentation. This should not be so hard when technology, internet, and the abundance of ac supply stores nearby. I called another company that did not charge me for an assessment visit. My total cost to replace the part under warranty, PLUS the regular yearly maintenance check-up was $185.00. COOL AIR USA would have charged an additional fee for the yearly maintenance. I asked the Cool Air USA manager if the company could apply the $79.00 fee towards an actual service, such as an annual check-up, he refused. I do not believe I should have to pay for being left without AC for so long and for NO SERVICE RENDERED. Every other ac company gives you a free quote. I believe Cool Air USA provided me with a disservice, I used them once in the past, but I will never do it again. read more

In a time when most service providers don't provide any (good) service, Cool Air USA is a breath of fresh air. (Ha) From the moment I sent a message through Yelp that was promptly replied to, to the SUPER helpful tech that came out I was repeatedly overly pleased with this company. Most companies on Yelp mention you get a free estimate, but they don't clarify that they only give you a free estimate if you're looking for a new HVAC unit. Cool Air USA came to my home, diagnosed my issue - over the course of three hours - and charged me NOTHING! The tech that came out (Junior) was great, he called me when he was on his way, was super helpful in explaining the issue, and giving me real world advice on the best course to take. He didn't want to leave until he had gotten to the bottom of the issue - which I really appreciated. They came out a second day to actually do the repair, were within the window they stated. When I inquired to the status, I got a response and phone call immediately. Everyone I dealt with at Cool Air - Edan, Adam and Junior- were all great. Call them for any HVAC need you have, I promise you won't be disappointed. read more

I was very impressed by how efficient and prompt the service was. The tech was very professional, made sure to clean up and hose down gunk from our clogged pipes outside. Everything was digital and paperless, which I loved! I would definitely recommend this company! read more

I'm glad I called this company to service my a/c. The price was reasonable. The professionalism, courtesy, promptness and workmanship was high quality. I intend to use this company for semiannual inspections. Very pleased! read more