I worked directly with the business and reached a satisfactory outcome. Appreciate the timeliness and good intent.

Had a contract with Cooks. They were supposed to come once a month, had to call them several times about not showing up. Last month I had their service, called them twice and they never showed up. Called to cancel the service and the manager said he would come out, he never showed up. Poor customer service to say the least. read more

The tech is not dependable for showing up for the scheduled time. No advanced communication, forget about planning your time, they may show up when it's convenient for them. read more

I have had a contract with Cooks for 7 months now and had nothing but problems I still have the same problem I started with and cooks will not follow through with anything they have told me I have contacted the main office and spoken with the man that says he is the one to get things done and I'm still waiting I can't wait for the contract to run out so I can get a real pest control company to do the job right read more

My neighbors dogs have fleas so bad that my indoor treated cats began having issues. Called on Friday morning, they were immediately here to confirm it was a flea issue, appointment set for Monday to do both house and yard. Cats had to be removed it took a day to get them a vet appt. tech texted and let me know he was on the way. Great customer service so far. read more

Cancelled contract due to lack of performance by Cooks - traps were NOT checked (soil undisturbed). I continue to get billed even though traps were picked up months ago. My credit card company continues disallowing Cooks drafts. We can keep this up forever or you can stop billing me now read more

Before I decided to use Cook's for termite control service I read several reviews; most of the complaints were around Cook's technician showing up at customers' homes without any advance notice. I worked with Jeff who was very nice and courteous; I mentioned the reviews to Jeff and had the opportunity to talk with Jeff's manager who assured me that technician would call before arriving at my home. I decided to sign up with Cook's; I ask Jeff to make sure the installer called to let me know the day and time window they were to install the bait station; Jeff stop right then and called the installer to assure he would call before arriving. Needless to say as the many reviews stated I received no call; the station installer didn't call before arrival but he was courteous. While permission is given to service \ install bait stations on your property; it doesn't mean you're giving up your privacy to Cook's technicians. Cook's customers should be notified in advance. I contracted Cook's about this but received no response. read more

They addressed EVERY issue, provided GREAT customer service, AND reduced my monthly rate for my pest contract. I am very pleased with Jerry, Debbie, and other helpful staff as well as my pest control guy, Chris. He will make take special care with the ant traps when my ants overrun my kitchen! read more

Can not keep a set time for treatment suppose to be first Friday of the month. Out of 12 services 1/2 was not on that day. Also rotating service techs in a year we had 4 also been billed 1 time when no service was even done. read more

I needed someone to spray the inside of my rental house because the old oven inside is infested with roaches. I had my first appointment with them in December and everything was fine except for the fact that the tech didn't show up on time after I took off work to wait for them. My technician said that they will need to come every few weeks to spray inside until the problem is under control. I called a few weeks later to reschedule an appointment, and no one ever called me back. In March I got billed because someone came and sprayed the outside of the house for termites when I wasn't there and without contacting me to say they were coming. Because of that, they couldn't even spray the back of the house. But. I don't need the house sprayed for termites. I need the inside sprayed for roaches. I called them that day and said that they'd have my technician call me to come inside to spray and yet again no one has called me (1-2 weeks ago now). Leaving a 1 star review here so that hopefully someone will ever call me back. read more

I have just canceled my pest control service with Cook's after over 25 years. Their service level had deteriorated until I wondered why I even needed pest control. I still had bugs, so their service did not prevent pests. When I would call, they would come and act like I should just expect bugs despite paying someone to come routinely to spray and prevent bugs. The service people did not appear to be well-trained. When we had a problem with bugs getting in around a drain, the service person just came and sprayed the same thing again. The company's termite guy happened to be inspecting outside, and told us that he should have sprayed a different chemical for this problem. He did, and the problem was eliminated. We have been billed several times when the service person sprayed outside and not inside because he could not reach us, but came anyway. It's a very expensive service for what they do. I've decided to keep their termite service, and buy a product that I can spray myself. read more

my wife and i had had a roach problem for the past several years. started out with a few at night near the sink. then, this year, it got worse. i tried the things i was told to try. nothing worked. called cook's. talked with the supervisor several times. set up a date and time. andrew came out. very clean and professional! i told him what type of roach. how it began. how the problem was now. i could see he knew exactly what i was talking about. he went out to his car. drew up a plan. came back in. told me. i knew right away i had to go with cook's! read more